Well to be honest I sent a picture of my husband in thinking it may look somewhat like him when it was completed …… it looks nothing like him at all !! And I was presuming it would of been a 3D mode... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item took about 3 months to arrive when it was stated that it would be less than 4 weeks I would not have ordered toe item had I known it would take so long as I said the total time it should hav... See more
Company replied
I have exchanged numerous emails with this company despite them getting back to you... the problem is that they don't make what the website advertises. There is no 3d figure Pixar style... I sent the... See more
Company replied
The website does not say2D. This is a typical deception from an unethical scamming company. The picture does not even resemble the photo. Don't believe their excuses. Just because they don’t like xi... See more
Company replied
Company details
Written by the company
Custom gifts for every occasion! Personalized, unique, and handcrafted with love. Make every moment unforgettable!
Contact info
408, 4th Floor, Building 7, Area A, Tianliao Industry, No. 2239 Tangchang Road, Tanglang Community, Taoyuan Street, Nanshan District, 518055, Shenzhen, China
- idorashopservice@gmail.com
- idorashop.com
1.6
Bad
180 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super Poor Quality and Misleading Advertisement
I ordered the figurine version for my wedding anniversary. The order took very long to deliver. The advertisement was very misleading as it says figurines, and I received a very poor quality 2D printout. And on top of all that, the color quality was really poor with multiple lines running through the photo. Money wasted.
September 15, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Product arrived bent and nearly broken.
Product arrived bent and nearly broken.
October 1, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Great Product: Could be better communication
This is a very nice very high quality glass product. The quality of the etching is excellent and a perfect representation of that part of the image submitted. The issue for me is that the vendor decided to only print part of the submitted image. That might have been because the original image was too big and would have been unreadable, ie a valid reason. My issue is that the vendor did not contact us to explain or agree that was what they were going to do.
If they had explained what and why they we truncating the image printed this would be a five star review.
September 26, 2025
Unprompted review
Reply from Idorashop
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Product was not what I expected not the
Product was not what I expected at all, not the best quality, and took over a month from when ordered to delivered.
Do not recommend at all.
Had to give a star or would not let me submit
September 30, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Not worth buying!
I ordered and paid for a personalised figure of a fisherman . As requested I sent a photo of the face I wanted and I gave a name. What did I receive? A piece of plastic that has a cartoon face on it which I take it was supposed to be the picture of the face I sent and a equally tacky black plastic base personalised with the name I asked for. I emailed asking for a refund. I have received no reply. I will not be using your company again.
August 22, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Item is not worth the money
Item is not worth the money. It’s cheaply made. Flimsy to stand and the photo does not look like the person.
September 2, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The item was not as described and did…
The item was not as described and did not look like the photograph i sent. Even though I paid for express shipping it still took almost a month to receive the product.
September 16, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The wrong picture was on it
The wrong picture was on it. Not my husband's head, someone else. But you at least got the correct name on it. After ordering it in July, for a birthday gift in August. What a disappointment for waiting all the time are having it wrong. I will never order anything again for this company
September 14, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The advert is a complete lie
The advert is a complete lie, it said a 3D sculpture of your photo. And it turns up as a 2D print on some cheap wood. When questioned the company about it I just got pushed off.
September 12, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
The item took about 3 months to arrive…
The item took about 3 months to arrive when it was stated that it would be less than 4 weeks
I would not have ordered toe item had I known it would take so long as I said the total time it should have taken was less than 4 weeks and no one contacted me until I contacted them
September 5, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
Thank you for taking the time to report the product issue to us. We apologize for any inconvenience, but due to a high volume of orders, there may be some delays in production. All orders are being processed in queue, and we will ship your order as soon as possible. If you have any further concerns or issues with the product, please feel free to contact our after-sales customer service team directly by emailing idorashopservice@gmail.com
The website does not say2D
The website does not say2D. This is a typical deception from an unethical scamming company. The picture does not even resemble the photo. Don't believe their excuses. Just because they don’t like xi jinping is not reason to take it out on your customers.
Maybe instead of calling xi jinping names they need to sneak out of the country before they come to take you away.
September 11, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
Looks nothing like the picture
Well to be honest I sent a picture of my husband in thinking it may look somewhat like him when it was completed …… it looks nothing like him at all !!
And I was presuming it would of been a 3D model but alas a MDF 2D model arrived on a very bit of nice wood used for the stand
August 30, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
FRAUD
FRAUD. What I received was nothing like the ad whatsoever. The ad showed a three dimensional figurine, sort of like a bobble head, what I received was a flat piece of acrylic cut out that look nothing like the picture I uploaded. When I contacted them about their fraudulent business model, they said that there were always some slight variations, this was nothing slight whatsoever. 😡
Blatant FRAUD!
Follow up: Now they are are trying to have my HONEST review removed from Trust Pilot. They demanded my order number my name and my phone number!!! They also have now added a tiny sentence at the end of the description that says it is a 2D flat product … on a product titled “3D Sculpture Ornament” - they know they are lying!!!
August 7, 2025
Unprompted review
Reply from Idorashop
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at idorashopservice@gmail.com. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
Perception of the product based on the…
Perception of the product based on the website images was misleading. Contact to discuss this the order was never followed up on by Idorashop. I would NOT recommend ordering from them.
July 30, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Was not as the picture displayed on…
Was not as the picture displayed on line. It took almost a month to receive the item and what I thought I was ordering is not what I received. The website was not very easy as I apparently ordered the wrong color. Thought I was ordering blue and received yellow. Not at all what I wanted.
August 11, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
They customer service was horrible to…
They customer service was horrible to deal with. The product I bought was missing a section and when I did contact them about it I was expected to pay shipping for their mistake or accept a 10% refund which would have been $8.40. Don’t recommend
August 14, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Scam company
It took them three months to deliver my orders. They didn’t even make one of them and never told me until I asked so I ended getting a refund. One product arrived with a bent box and broken parts. I uploaded a quality picture yet the image on the item is discolored and blurry. They likely steal thumbnails from similar companies’ websites but can’t actually make the same products. They are a scam company
May 30, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The product was purchased as a birthday…
The product was purchased as a birthday present and arrived late. The product also did not look like the advertised product displayed on the website.
June 9, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Brilliant..so realistic and my husband…
Brilliant..so realistic and my husband loves it ..arrived a day later than I hoped but still it's fantastic and a quirky present to buy when looking what to buy men who love music 😀
May 13, 2025
Unprompted review
Reply from Idorashop
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
The product looked cheaply made for how…
The product looked cheaply made for how expensive it was and the nightlight wasn’t bright at all. I could hardly see the photo at all. Shipping was very slow.
May 6, 2025
Unprompted review
Reply from Idorashop
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.