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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, noting that what they received did not match the advertised images or descriptions, particularly regarding claims of 3D figurines when flat, 2D items arrived. Customers also reported poor quality, with items being discolored, blurry, or broken upon arrival. Order issues were a frequent complaint, including incorrect items, missing parts, and products that did not resemble the submitted photos. Delivery service was consistently criticized for being slow, taking much longer than promised, even with expedited shipping. Additionally, many found the website misleading, with inaccurate product depictions and a lack of transparency regarding product origin.

What people talk about most

Product

Users describe negative interactions with product quality and accuracy. Many reviewers received items that... See more

Quality

Reviewers consistently express disappointment with the quality of products received. Many customers report... See more

Order

Clients share negative opinions on order experiences. Many reviewers report significant delays in receiving... See more

Delivery service

People report significant dissatisfaction with the delivery service. Many consumers experienced extensive... See more

Website

Consumers find the website to be misleading and untrustworthy. Many reviewers report that product images and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well to be honest I sent a picture of my husband in thinking it may look somewhat like him when it was completed …… it looks nothing like him at all !! And I was presuming it would of been a 3D mode... See more

Company replied

Rated 2 out of 5 stars

The item took about 3 months to arrive when it was stated that it would be less than 4 weeks I would not have ordered toe item had I known it would take so long as I said the total time it should hav... See more

Company replied

Rated 1 out of 5 stars

I have exchanged numerous emails with this company despite them getting back to you... the problem is that they don't make what the website advertises. There is no 3d figure Pixar style... I sent the... See more

Company replied

Rated 1 out of 5 stars

The website does not say2D. This is a typical deception from an unethical scamming company. The picture does not even resemble the photo. Don't believe their excuses. Just because they don’t like xi... See more

Company replied


Company details

  1. Corporate Gift Supplier

Written by the company

Custom gifts for every occasion! Personalized, unique, and handcrafted with love. Make every moment unforgettable!


Contact info

  • 408, 4th Floor, Building 7, Area A, Tianliao Industry, No. 2239 Tangchang Road, Tanglang Community, Taoyuan Street, Nanshan District, 518055, Shenzhen, China

  • idorashopservice@gmail.com
  • idorashop.com

1.6

Bad

TrustScore 1.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If this is the correct website (which…

If this is the correct website (which I’m 99.9% sure it is) then I would give them 5 stars all day. I ordered a custom photo necklace about 2 weeks ago.. I received it yesterday and it’s exactly what I was hoping for. I would definitely order again. Not sure why the reviews are so bad.

May 5, 2021
Unprompted review
Rated 2 out of 5 stars

Did have 2 large scratches down the…

Did have 2 large scratches down the back of the glass other than that it’s okay. I Wouldn’t buy from them again takes almost 2 months to get here ( it’s in China) & it’s overpriced.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my item

Ordered a necklace from idora shop which arrived in less than 3 weeks , I was able to track my item with the tracking number provided, and my item is very beautiful I'm so happy with it , I was worried after reading some reviews but I had no issues at all and would happily order from them again

March 16, 2021
Unprompted review
Rated 1 out of 5 stars

They are nightmares

They are nightmares! They took the money from my account straight away when I've made the order and it's already almost 1 month and I still don't have my parcel!
Don't order/buy anything from this scammers!

February 26, 2021
Unprompted review
Show reviews in all languages. (180 reviews)

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