My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
MetalCraft was really responsive to our requests and helpful in sorting out all the details so we could get exactly what we wanted. The quality of the labels we ended up with was *perfect* for our use... See more
Company replied
Anytime I need an order placed or have questions, Tonya Ristau & Jack Ward have been there to help me at every step of the way. We've been ordering from Metalcraft for about 10 years (I think) and... See more
Company replied
Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more
Company replied
Company details
About Metalcraft, Inc.
Written by the company
ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.
It's what Metalcraft delivers every day: ID Made Better.
Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.
Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.
Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!
Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.
RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.
Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.
Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.
Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.
Contact us today to find out how we can help you find your identification solution!
Contact info
3360 9th ST SW, 50401, Mason City, United States
- 1-800-437-5283
- metalcraft@idplate.com
- idplate.com
4.9
Excellent
420 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cory Brooks has been very helpful and…
Cory Brooks has been very helpful and quick to follow up. Great Customer Service, the accounting team has also been very helpful.
May 7, 2025
Reply from Metalcraft, Inc.
That is great to hear and I will make sure to pass this on to Cory!
Once we got things figured out on our…
Once we got things figured out on our end, you completed the process quickly! Thank you.
April 29, 2025
Reply from Metalcraft, Inc.
Thank you for your kind words!
Great experience
The ordering process was easy. The product came in a timely manner and was exactly what I ordered.
April 29, 2025
Reply from Metalcraft, Inc.
Thank you! We love to hear that!
Easy Ordering Process
The ordering process was easy. The graphics were accurate. The order arrived quickly!
April 22, 2025
Reply from Metalcraft, Inc.
Thanks for the review - and for the business!
Quick response and delivery.
April 24, 2025
Reply from Metalcraft, Inc.
Thank you! And thank you for your business.
Great Tags & Great People
Staff was super helpful getting tags designed and ordered to match exactly what we needed. We ordered a bunch that should last a while, but I can't wait to work with Metalcraft again. Thank you!!
April 22, 2025
Reply from Metalcraft, Inc.
We can't wait to work with you again too!
Reply from Metalcraft, Inc.
Thank you - happy to hear everything went well!
Reply from Metalcraft, Inc.
Thank you - we aim to please!
Thank you to the Metalcraft team
Thank you to the Metalcraft team — very efficient and quick to respond to emails!
April 14, 2025
Reply from Metalcraft, Inc.
Thank you! We look forward to working with you again.
Both Beth & Becky are great to work…
Both Beth & Becky are great to work with and very responsive
April 21, 2025
Reply from Metalcraft, Inc.
That is great to hear! I will make sure to pass this on to them.
Top-Notch Service
No matter how I order or how many questions I have, the Customer Service I receive is always top-notch! Becky is amazing as always, and Tonya and Jessica are fantastic.
April 17, 2025
Reply from Metalcraft, Inc.
Thank you for the wonderful review! Those three certainly are the dream team - I will make sure to show them this.
Order of Labels - Quick & Easy
Beth Paulsen was a great help to me when needing to place an order of property tags. I appreciate her patience and help with my order.
April 10, 2025
Reply from Metalcraft, Inc.
Thank you for the nice review - I will make sure to let Beth know!
Thank you for all the hard work…
Thank you for all the hard work throughout the year. We appreciate your enthusiasm and innovation in solving our issues. We are glad that you are our customer service rep Becky Palmer.
April 2, 2025
Reply from Metalcraft, Inc.
Thank you! I will make sure Becky gets this.
Timely turn around from order being…
Timely turn around from order being submitted and received
April 11, 2025
Reply from Metalcraft, Inc.
Thanks for the nice review!
It was very easy to place my order and…
It was very easy to place my order and it was processed and arrived quickly.
April 8, 2025
Reply from Metalcraft, Inc.
Your positive feedback is greatly appreciated. Thank you!
Solid Product at a Reasonable Cost
Knowledgeable sales staff, detail oriented product team, wide assortment of asset tag options, and reasonable pricing.
A company that understands what they do and they do it well. Return Customer. 5 out of 5 stars.
April 7, 2025
Reply from Metalcraft, Inc.
Thank you for the great compliment and for your ongoing business!
SC State University Order
Information needed was provided to me from records from past records on file. Ordering was easy and could feel smile and pleasantness in voice. Order was verified from proofs, shipped promptly and was correct.
April 1, 2025
Reply from Metalcraft, Inc.
How nice of you to say. Thank you and we look forward to working with you again.
Tried and True
I've been using MetalCraft for more than 15 years now. I happened to run across them on the internet and I've never been sorry. They have been friendly, prompt and accurate in all my dealings with them. I'm sure my company will continue to use their services long after I'm retired.
April 1, 2025
Reply from Metalcraft, Inc.
I love this! Thanks for being a long-time customer.
My enquiry was dealt with in a…
My enquiry was dealt with in a professional and speedy manner which helped me provide pricing etc., to my customer in a timely manner.
March 24, 2025
Reply from Metalcraft, Inc.
Thank you for your kind words! Glad we were able to help you out.
easy to order and timely delivery
March 27, 2025
Reply from Metalcraft, Inc.
Reading your review made our day—thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.