Metalcraft, Inc. Reviews 420

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and responsiveness, making the ordering process smooth and efficient. Many highlight the excellent customer service, noting that representatives are knowledgeable and go above and beyond to ensure customer satisfaction. The products themselves are frequently described as high-quality, accurate, and delivered quickly, with many appreciating the company's ability to meet specific needs and provide exactly what was wanted. However, some customers also noted occasional issues with order communication, such as ignored bounce-back emails or questions being sent to outdated email addresses. A few people mentioned receiving incorrect quantities on their orders, and one reviewer experienced a struggle with placing an annual order due to a department move.

What people talk about most

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's responsiveness,... See more

Product

Consumers find product to be positive. Many customers praise the excellent quality of the products, noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting outstanding support and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

MetalCraft was really responsive to our requests and helpful in sorting out all the details so we could get exactly what we wanted. The quality of the labels we ended up with was *perfect* for our use... See more

Company replied

Rated 5 out of 5 stars

Anytime I need an order placed or have questions, Tonya Ristau & Jack Ward have been there to help me at every step of the way. We've been ordering from Metalcraft for about 10 years (I think) and... See more

Company replied

Rated 5 out of 5 stars

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more

Company replied


Company details

  1. Business to Business Service
  2. Custom Label Printer
  3. Manufacturing Service
  4. Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

Request a Quote

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Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 Star

5-star review for their outstanding support and efficiency. They consistently demonstrate professionalism, clear communication, and a strong commitment to meeting our needs. Their ability to manage requests promptly and accurately makes a big difference in our operations.

July 10, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wow - thank you very much! We strive to be the best.

Rated 5 out of 5 stars

Quick response

Quick response, fast delivery. Professional support

July 1, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you Rudy! We appreciate you!

Rated 5 out of 5 stars

Great company

Great products, reasonable pricing and fast shipping. Very knowledgeable sales department.

June 9, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for your business and we're happy to help!

Rated 5 out of 5 stars

Bre and the Metalcraft team worked…

Bre and the Metalcraft team worked quickly and diligently to get our order processed and manufactured. The product looked great and with its quality, should last a long time!

May 30, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the great review! I will make sure Bre see this.

Rated 5 out of 5 stars

It's always a pleasure working with…

It's always a pleasure working with Metalcraft. They understand the needs of our customers to ensure they are getting the products they need.

June 4, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks, Ali! We love working with you too!

Rated 5 out of 5 stars

Superb Label Converter

Superb company, great manufacturer and commercial support.

May 30, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for your kind words. We value your business!

Rated 5 out of 5 stars

5 stars!

Anytime I need an order placed or have questions, Tonya Ristau & Jack Ward have been there to help me at every step of the way.
We've been ordering from Metalcraft for about 10 years (I think) and they, especially Tonya, have made this sporadic task of ordering labels incredibly easy for me.

May 23, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wow - thank you! We agree Jack is great and Tonya is a gem - I will make sure to pass this along.

Rated 5 out of 5 stars

Easy and fast

I´m happy for choosing you ones again, my work is easier and faster thanks to you.

May 9, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

We appreciate the repeated business! Looking forward to a long, long working relationship.

Rated 5 out of 5 stars

On Point

Was able to research past purchase and sequence of numbers. Very helpful

May 14, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the great review - we aim to please!

Rated 5 out of 5 stars

The service provided by Terry and Manny…

The service provided by Terry and Manny is always friendly and prompt, they answer my questions and support me with all my requests.

May 5, 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

That is great to hear - I will make sure to pass this along to them. Thanks for the business!

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