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IDShield Reviews 658

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, which significantly contributes to a positive customer service experience. People frequently highlight the excellent service received, noting that their questions are answered promptly and thoroughly, often leading to a sense of relief and peace of mind. The quick response times are also a recurring positive point, making interactions efficient and helpful. However, some customers have expressed dissatisfaction with the contact process, mentioning instances where their issues were not fully resolved or where they received generic responses. A few other people also felt that the company lacked the ability to follow through on certain issues.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers express appreciation for the service, highlighting its helpfulness and efficiency. Customers value... See more

Response time

Customers had positive experiences with response times. Reviewers appreciate prompt answers to their... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers appreciate being... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more

Company replied

Rated 5 out of 5 stars

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more

Company replied

Rated 5 out of 5 stars

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more

Company replied

Rated 5 out of 5 stars

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more

Company replied


Company details

  1. Software Company

About IDShield

Written by the company

What is IDShield?

IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.

  • Full-service identity restoration
    Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.

  • Cybersecurity and device protection
    Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.

  • Licensed private investigators
    You will have a dedicated, licensed private investigator on your case if you have an identity theft event.

  • Identity monitoring
    IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.

  • Up to $3 million identity fraud protection
    The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.

  • Credit monitoring
    Stay on top of your credit with a monthly Credit Score Tracker.

  • Personal information protection
    We can locate your sensitive, personal info on data broker sites and help you remove it.

What exactly is IDShield’s identity theft subscription service?

For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.

What exactly does IDShield monitor?

IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.

  • SSN monitoring
  • Identity threat alerts
  • Dark web monitoring
  • Social media monitoring
  • Public records monitoring
  • Minor child monitoring for Family Plans
  • Court records monitoring
  • Address change monitoring
  • Reputation management
  • Sex offender search & monitoring

How does identity theft restoration work?

IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.

How can I access my IDShield team in an emergency?

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

What is IDShield's cancellation policy?

IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

IDShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the IDShield App

Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

How does IDShield work?

Written by the company

1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and receive real-time alerts
24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.

Find the plan that is right for you

___

IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.


Contact info

The Best 24/7 Identity Theft Protection

Protect your security with identity and credit monitoring.

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

fast.concise

fast.concise. solved the issue

July 24, 2025
IDShield logo

Reply from IDShield

Timothy, thanks for the five-star review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 5 out of 5 stars
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Reply from IDShield

Thanks for the five-star review. We’re thrilled to hear that our service has been helpful and effective for your security. Thanks for choosing us.

Rated 5 out of 5 stars

Brigaded By Brokers

I was receiving phone calls asking me about the mortgage application I submitted when I had not. In response I contacted ID Shield to learn if there was evidence oif illegal activity on my credit report. The representative listened to me, was knowledgeable, helped me understand the facts and shared a solution.

July 10, 2025
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Reply from IDShield

Thanks for the kind words. We’re thrilled that our team's service has been helpful and effective for your security. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.

Rated 5 out of 5 stars
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Reply from IDShield

Alice, thanks for the five-star review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 5 out of 5 stars

The representative was informative

The representative I spoke with was very helpful in taking my information and making me feel like I was i good hands.

June 26, 2025
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Reply from IDShield

Barbra, thanks for the glowing review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

Rated 5 out of 5 stars

You all are friendly concerned people…

You all are friendly concerned people who make me believe in you and that customer satisfaction is your mail goal.!! Thank you so much. My experience with you have been so great over the years.

June 26, 2025
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Reply from IDShield

Louise, thanks for the kind words. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

Not worth it!!!

I've had an ID Shield membership since the 1980's faithfully paying the premium every month. I've never needed their services until recently when I was a victim of fraud and identify theft. I thought IDShield would help take care of the zillion things I had to take care of and all they responded when I called was "here are the phone numbers to the credit bureaus you need to notify them" .... WOW, what a waste of money for 40 plus years ....

June 26, 2025
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Reply from IDShield

Daniel, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 5 out of 5 stars

Our experience has been outstanding…

Our experience has been outstanding with IDSheld
Communication with the agency is exceptional.

June 26, 2025
IDShield logo

Reply from IDShield

Thanks for the glowing review. We are thrilled that our team is providing you with excellent service. Thanks for being a valued member.

Rated 5 out of 5 stars

Prompt answers and response

Prompt answers and response

May 29, 2025
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Reply from IDShield

Thanks for the kind words. We’re thrilled that our team's service has been helpful and effective for your security. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.

Rated 5 out of 5 stars

Your customer service rep was very…

Your customer service rep was very personable, calming and helpful

May 15, 2025
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Reply from IDShield

Thanks for the kind words and positive review. We are delighted that our team was helpful and calming. We understand how stressful potential threats to your security can be, and our team will be standing by, ready to help if you need us again.

Rated 5 out of 5 stars

The efforts of Shelli Ballard made this…

The efforts of Shelli Ballard made this experience a great one.

May 15, 2025
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Reply from IDShield

Thanks for the review. We are happy our team is providing you with excellent service. Please feel free to reach out if you need further assistance. We appreciate you choosing us.

Rated 5 out of 5 stars

My questions were answered

My questions were answered.

May 15, 2025
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Reply from IDShield

Thanks for the review. We are thrilled our team was able to help answer all of your questions. We look forward to supporting you in the future when you need us.

Rated 5 out of 5 stars

Great customer service

I really like the fact that when I call, I’m not on hold a long time. Customer service is always excellent and my questions get answered.

May 15, 2025
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Reply from IDShield

Jan, thanks for the review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.

Rated 5 out of 5 stars

Ready to help me

May 15, 2025
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Reply from IDShield

Thanks for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. We appreciate you taking the time to share your experience and are pleased to be of service.

Rated 5 out of 5 stars

The representative listened thouroughly to my issue.

The representative listened to my complete issue. Understood my points, listened to the steps I had taken and gave a great opinion and further actions I could pursue.

May 15, 2025
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Reply from IDShield

Mark, thanks for the glowing review. We are thrilled that our team is providing you with excellent service. Thank you for being a valued member and opting for peace of mind with our service.

Rated 5 out of 5 stars

Thank You!

I appreciate the heads up and the way I was contacted quickly after receiving some email information from IDShield. Impressive monitoring.

May 15, 2025
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Reply from IDShield

Paul, thanks for the kind words. We're thrilled to hear you found our service so helpful and easy to use. Please feel free to reach out if you need further assistance. We appreciate you choosing us.

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. Knew how to help. Completed account updates etc. as soon as hung up with me.

April 17, 2025
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Reply from IDShield

Lynn, thanks for the five-star review. We proudly help our members protect what matters most with the best identity theft protection available. Thanks for choosing us.

Rated 4 out of 5 stars

Check into issue and provided an…

Check into issue and provided an explanation

April 17, 2025
IDShield logo

Reply from IDShield

Janet, thanks for the review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for sharing.

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