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IDShield Reviews 658

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, which significantly contributes to a positive customer service experience. People frequently highlight the excellent service received, noting that their questions are answered promptly and thoroughly, often leading to a sense of relief and peace of mind. The quick response times are also a recurring positive point, making interactions efficient and helpful. However, some customers have expressed dissatisfaction with the contact process, mentioning instances where their issues were not fully resolved or where they received generic responses. A few other people also felt that the company lacked the ability to follow through on certain issues.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers express appreciation for the service, highlighting its helpfulness and efficiency. Customers value... See more

Response time

Customers had positive experiences with response times. Reviewers appreciate prompt answers to their... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers appreciate being... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more

Company replied

Rated 5 out of 5 stars

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more

Company replied

Rated 5 out of 5 stars

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more

Company replied

Rated 5 out of 5 stars

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more

Company replied


Company details

  1. Software Company

About IDShield

Written by the company

What is IDShield?

IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.

  • Full-service identity restoration
    Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.

  • Cybersecurity and device protection
    Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.

  • Licensed private investigators
    You will have a dedicated, licensed private investigator on your case if you have an identity theft event.

  • Identity monitoring
    IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.

  • Up to $3 million identity fraud protection
    The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.

  • Credit monitoring
    Stay on top of your credit with a monthly Credit Score Tracker.

  • Personal information protection
    We can locate your sensitive, personal info on data broker sites and help you remove it.

What exactly is IDShield’s identity theft subscription service?

For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.

What exactly does IDShield monitor?

IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.

  • SSN monitoring
  • Identity threat alerts
  • Dark web monitoring
  • Social media monitoring
  • Public records monitoring
  • Minor child monitoring for Family Plans
  • Court records monitoring
  • Address change monitoring
  • Reputation management
  • Sex offender search & monitoring

How does identity theft restoration work?

IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.

How can I access my IDShield team in an emergency?

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

What is IDShield's cancellation policy?

IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

IDShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the IDShield App

Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

How does IDShield work?

Written by the company

1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and receive real-time alerts
24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.

Find the plan that is right for you

___

IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.


Contact info

The Best 24/7 Identity Theft Protection

Protect your security with identity and credit monitoring.

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ever since they try to take my identity…

Ever since they try to take my identity back in 2020.all I had to do was call you guys and it got resolved quickly and professionally thank you again for your service

April 16, 2025
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Reply from IDShield

Jose, thank you for the five-star review. We are thrilled that our team provides you with quick and excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Answered my questions

April 17, 2025
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Reply from IDShield

Thanks for the five-star review. We strive to make the process as straightforward and easy to understand as possible, and it's wonderful to know we were able to achieve that for you. Thanks for choosing us.

Rated 5 out of 5 stars

I was very impressed with the friendly…

I was very impressed with the friendly service l received when l called recently and the way my questions were answered and the feeling of safety and service.

April 17, 2025
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Reply from IDShield

Glenda, thanks for the review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.

Rated 3 out of 5 stars

Experience okay until my account was lost

The company has helped me the times that I needed them in the past to be sure I didn’t have a problem. However, I found out recently that while still taking my payment my entire account had been removed and was not being monitored, but my spouse’s information was still being monitored. I don’t know how long my account had been removed and not monitored before I discovered the problem and had it restored.

April 3, 2025
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Reply from IDShield

Gerald, Thank you for bringing this to our attention. Our dedicated IDShield Member Services Team is ready to help. Please get in touch with them at (888)-494-8519 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you. Thanks.

Rated 5 out of 5 stars

Quick friendly response

Quick friendly response

April 3, 2025
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Reply from IDShield

Thanks for the five-star review. We are thrilled our team is providing you with quick and excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

I was afraid I had been hacked…

I was afraid I had been hacked including SSA number and all other info - my ID Shield representative gave me all the info and steps to do to protect myself - helpful and calm when I was in a bit of a panic.

March 20, 2025
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Reply from IDShield

Thank you for the five-star review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.

Rated 4 out of 5 stars

After years of service would recommend

You get useful benefits & they help track your info. They also recommend things. Only thing wished is that when your ssn is leaked that there was an immediate option where they can make it harder for thief's to do it again

March 13, 2025
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Reply from IDShield

Jose, thanks for the review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Very responsive and informative

Very responsive and informative. Courteous and professional

March 20, 2025
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Reply from IDShield

Donnie, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

My representative Misty was patient and…

My representative Misty was patient and explained everything to me. Whether I find info I wrote is another deal. Lol
She was great. Thanks

March 6, 2025
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Reply from IDShield

Lynette, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

EASIER THAN I THOUGHT

over 30yrs I've had a tax expert.....he passed away and three of my friends advised me to try TurboTax
I admit I was nervous but I went slowly step by step and found it was not all that difficult. My refund was a couple hundred dollars more than what my tax man got me last year so I was pleased...the best part is if you need to stop or go back and look at what you typed...that too was easy I would recommend this to anyone who may be a bit nervous about doing their own taxes, My guy charged me $260 and I only paid $48 on Amazon for this....yeahh

March 10, 2025
Unprompted review
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Reply from IDShield

Thanks for the five-star review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

They helped me find out that I was ok…

They helped me find out that I was ok and did not have a fraudulent event.

February 27, 2025
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Reply from IDShield

Linda, thank you for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing IDShield.

Rated 3 out of 5 stars

thought they would do more for the…

thought they would do more for the money I have paid.

March 6, 2025
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Reply from IDShield

Kathy, thank you for sharing. We appreciate and value all member feedback. If you have any further questions on your next steps, please don't hesitate to reach out to our Member Services Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.

Rated 5 out of 5 stars

The IDShield was courteous

The IDShield was courteous, displayed excellent listening skills, and provided me with the service I needed.

February 21, 2025
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Reply from IDShield

Thank you for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 4 out of 5 stars

The representatives are knowledgeable…

The representatives are knowledgeable and answer all my questions once I finally get my account to come up. They are never in a hurry and they helped me put another layer of protection on my information.

February 21, 2025
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Reply from IDShield

Phyllis, thanks for the review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member.

Rated 5 out of 5 stars

The conversation was very informative

The conversation was very informative, my concern was addressed.
I feel that I have someone on my side

February 21, 2025
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Reply from IDShield

Gudrun, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Customer service is always excellent at…

Customer service is always excellent at ID Shield. Everyone I spoke with was super knowledgeable and helpful in assisting me to set up my account and in providing useful security information.

February 3, 2025
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Reply from IDShield

Thank you for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing IDShield.

Rated 5 out of 5 stars

The representative was helpful.

The representative was helpful.

February 6, 2025
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Reply from IDShield

Thanks for the five-star review. We are happy our team is providing you with quality service. Thank you for being a valued member.

Rated 5 out of 5 stars

We have had IDShield for several years

We have had IDShield for several years. They’re very helpful and knowledgeable. We feel protected from identity theft stealers

February 6, 2025
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Reply from IDShield

Robert, thanks for the five-star review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member.

Rated 3 out of 5 stars

Timeliness is important

When I receive information from you I have already learned about it from other sources. More timeliness would be appreciated.

February 6, 2025
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Reply from IDShield

Marcia, thank you for the review. We appreciate you taking the time to share your feedback. Thank you for being a valued member.

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