Dexter went above and beyond to help my situation. He was extremely professional and courteous as well. Customer service is the bones of a great company and I’m certain Dexter is a definite asset to... See more
Company replied
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See what reviewers are saying
There were several mistakes on my first search the person I was looking for has never lived any were but Kansas,. Mother and father were married in missouri.now that to be factual. As soon only named... See more
Company replied
OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your com... See more
Company replied
I hate to do this..sorry...not enough information on the person you're looking up. You're cheaper than Been Verified but thats probably because they have way more info about the individual/s you're ch... See more
Company replied
Kudos to Dexter!
Dexter went above and beyond to help my situation. He was extremely professional and courteous as well. Customer service is the bones of a great company and I’m certain Dexter is a definite asset to your team! KUDOS!
June 2, 2024
Reply from IDSTRONG
Hi Dar,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Dexter is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
It seems to be a scam
It seems to be a scam. I type in email addresses that do not exist, using my private domain, and it reports that my information has been exposed! Then it wants you to pay for the service. SCAM!
April 23, 2024
Unprompted review
Reply from IDSTRONG
Hi Chuck,
Please know that when you sign up for our 7-Day Identity Monitoring and Protection Trial, you will have access to our identity monitoring and protection service throughout those seven days. Your credit card will not be charged if you cancel before the trial period finishes.
Entering your credit card information indicates that it is an active card that will be charged for monthly recurring fees after the trial if you do not cancel.
I've tried to locate a free account using the name you entered on this review. Please let us know if you need assistance, we will be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Just out of date info
June 19, 2023
Reply from IDSTRONG
Hi Amy,
We sincerely apologize if the information you received was outdated. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Good customer service
June 5, 2023
Reply from IDSTRONG
Hello Ivory,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We hope that this will encourage you to recommend us to your friends.
Have a pleasant day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Jacob responded very quickly and took…
Jacob responded very quickly and took care of my needs immediately.
June 2, 2023
Reply from IDSTRONG
Hi Patricia,
We greatly appreciate your feedback, and we're happy that you were satisfied with the customer service you received from Jacob. We'll ensure he reads your feedback; this will make his day. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Great sight
Nancy was very helpful, and completed the task I ask for in a timely manner. Thanks
May 26, 2023
Reply from IDSTRONG
Hello Michael,
We're happy you're pleased with customer service. We'll ensure she reads your feedback; this will make her day.
Have a wonderful week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hello Julie,
Thank you for your review. We're happy you're pleased with the service. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
I have not satisfied to your report.
I have not satisfied to your report.
It realized that my account was closed as of 2021.
That is why I could not open Idstrong credit report.
Now, I confirm that my account was closed already.
Thank you
May 17, 2023
Reply from IDSTRONG
Hello Fumiaki,
We're sorry to hear about what happened. If you wish to continue with your Credit Monitoring and other services we offer, you may sign up again. Don't hesitate to contact us if you have any further questions or need assistance with any other matter. We are here to help. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
I spoke with Jordan today and she was…
I spoke with Jordan today and she was so pleasant to talk to & she helped me with my questions I would highly recommend trying ID Strong
May 16, 2023
Reply from IDSTRONG
Hello Dawn,
We're happy you're pelased with the assistance you received from Jordan and that you will be recommending us to others. We'll ensure she reads your feedback; this will make her day.
Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
I had so much trouble trying to access…
I had so much trouble trying to access the site, taking several days to do so. Jordan was patient, professional and knowledgable. Thanks to her I was able to find out the answers to my concern. I appreciate her being on the other side of my phone call. Thanks again, Jordan! :-)
April 26, 2023
Reply from IDSTRONG
Hello Colleen,
Thank you so much for your kind words! We appreciate you taking the time out to share your experience with us—and we agree, Jordan is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hello Nancy,
It's good to hear that you were satisfied with the overall experience you had with the service. We work hard to meet expectations like yours; and we're pleased we hit the mark for you.
Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
An excellent customer care
An excellent customer service. Ms Nancy was very attentive and answered all my questions.
Thank you
April 7, 2023
Reply from IDSTRONG
Hi Claudia,
Thank you for this awesome review! We're happy you're satisfied with the assistance you received. We'll ensure she reads your feedback; this will make her day.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Customer service goes above and beyond
Customer service goes above and beyond! Very fast but also very accurate in there work!
April 6, 2023
Reply from IDSTRONG
Hello Lisa,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hi Virginia,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
TRUSTWORTHY
I accidentally registered for repeat and multiple services and charges. ID Strong was understanding and sympathetic and took time to patiently straighten out my account. This was especially important because I am disabled and on a fixed income. Thank you IDStrong.
March 17, 2023
Reply from IDSTRONG
Hello Paul,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're pleased we hit the mark for you.
We'll also ensure she reads your feedback; this will make her day. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Excellent customer service
March 14, 2023
Reply from IDSTRONG
Hi Raven,
Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Only US user information allowed
I tried to sign up, but they assume that I was an US user. Had to provide a state in order to complete, which I cannot do. I never entered a password, so now I cannot login again. I did somehow manage to cancel my subscription again through the email I got, but could not change the password again. I also payed from GPay, so they assumed that this was my email. It is not, since I only use a g-mail in order to use GPay. I could not change the email either in the signup. There are no password recovery link as well. This homepage is really bad. They should think about putting more effort into development of their homepage.
The service it self seems to work quite well though, so still giving it 3 stars.
March 11, 2023
Unprompted review
Reply from IDSTRONG
Hello Andreas,
Thank you for taking the time to give us a review. I'm sorry to hear that you're having issues with the service. You're right, our service would only work in the US. I would love to investigate this further but I was unable to locate your account.
Please give us a call or send an email to support@idstrong.com, and I’ll be more than happy to resolve this for you. I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Fast Service
Easy to cancel, and fast service. She was straight to the point and I received an email immediately before hanging up the phone withthe representative.
March 6, 2023
Reply from IDSTRONG
Hi Ann,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received from customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Helpful and efficient
The agent was helpful in finding the account information and making sure what I needed done was done. Thank you
February 13, 2023
Reply from IDSTRONG
Hello Vanessa,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
no help at all
no help at all. tried to reset my password using my email and i never received the email to reset it. i tried numerous times. and when i called no one was able to answer and their chat apparently doesn’t work even though they say it’s a 24/7 service
February 5, 2023
Unprompted review
Reply from IDSTRONG
Hi Bill,
Oh no! I’m sorry you are having a hard time resetting your password. This is not an experience we want our customers to have.
I tried locating your account using the name you used in the review but was unsuccessful. I would love to investigate this further and turn things around. We can schedule a call, or you can send us an email at support@idstrong.com. Rest assured, we’re here to help.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.idstrong.com
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