Dexter went above and beyond to help my situation. He was extremely professional and courteous as well. Customer service is the bones of a great company and I’m certain Dexter is a definite asset to... See more
Company replied
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There were several mistakes on my first search the person I was looking for has never lived any were but Kansas,. Mother and father were married in missouri.now that to be factual. As soon only named... See more
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OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your com... See more
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I hate to do this..sorry...not enough information on the person you're looking up. You're cheaper than Been Verified but thats probably because they have way more info about the individual/s you're ch... See more
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Awesome Customer Service
February 23, 2021
Reply from IDSTRONG
Hi Doris,
Thank you so much for your kind words! We're happy that you were satisfied with the customer service we have provided. We make sure that when customers call in, they are well-taken cared of.
Please also don't hesitate to call or send us an email if you need our services again in the future.
Have a great and safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.idstrong.com
+1 833-922-2315
The person was very helpful and…
The person was very helpful and cheerful and took care of my problem instantly
February 18, 2021
Reply from IDSTRONG
Hello,
Thank you for leaving us a 5-star rating! We appreciate you for taking the time to review our business. I will make sure Morgan will get to read the kind words you wrote.
If there's anything else we can help you with, please do not hesitate to contact us at your most convenient time. We'd be happy to assist.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
The lady who contacted me was extremely…
The lady who contacted me was extremely professional, courteous, kind, considerate, helpful, and knowledgeable. If I was her boss I would give her a raise in pay and a promotion. She is an asset to your company.
February 3, 2021
Reply from IDSTRONG
Hi Michael,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Sofia is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
I ordered subscription by accident
I ordered subscription by accident. Spent a long time trying to figure out how to get refunded. Decided to call the customer service number listed.Within minutes the woman who answered was able to help. She was very attentive to my needs and very polite. Great customer service skills.
December 20, 2020
Reply from IDSTRONG
Hi Rhonda,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; Victoria will definitely be happy to read what you wrote.
We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to assisting you again.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
Id Strong was worth its salt and the customer service people were excellent
The customer service people did respond to my question when I did not know what to do to access some information and stayed with me on the phone to help me resolve my problem All of the information I received was very helpful from the customer service person and it allowed me to access information that I needed to look up on their website
December 16, 2020
Reply from IDSTRONG
Hi Marianne,
Thank you for leaving us such a wonderful review. We are glad you had a good experience, Morgan will be pleased to learn of your high praise. She works diligently and it will provide her with great encouragement to keep doing what she is doing and so is the team.
Please do not hesitate to contact us at your most convenient time if you need our assistance in the future. We'd be happy to help!
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
Reply from IDSTRONG
Hi Trina,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to our support team with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
Your help was very good
Your help was very good. Your person was very helpful. Thank you.
November 26, 2020
Reply from IDSTRONG
Hi Donald,
Thank you for taking the time to share your experience with Sofia! We truly appreciate your kind words and I will make sure she gets to read what you wrote.
Please feel free to contact us back at your most convenient time if you need assistance in the future!
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
All the information on your site was BS
November 22, 2020
Reply from IDSTRONG
Dear Joshua,
Thank you for sharing your feedback! We're sorry your experience didn't match your expectations. It was uncommon instance and we'll do better.
Please feel free to reach out to our customer support with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
Wonderful employee
Wonderful employee. Knowledgeable and professional. As a retired call center director I would be proud to have her work for me.
November 15, 2020
Reply from IDSTRONG
Hi Debbie,
It's always a pleasure to assist customers like you. Thank you for much for your wonderful review and good vibes! I will make sure to pass your kind words along to Sofia — I'm sure she'd be delighted!
We are happy that you are happy, and we look forward to assisting you in the future!
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
The lady that helped me was fantastic…
The lady that helped me was fantastic and efficient. Thank you
November 15, 2020
Reply from IDSTRONG
Hi Shannon,
Thank you for giving us a 5-star review! I'm happy you're pleased with how you were assisted by Morgan and that she was indeed able to help! If there's anything else we can do to further assist you, please let us know.
Sincerely,
Jennie
Cust Svc Advocate
IDStrong.com
+1 800-470-7489
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