Pandora Jewelry Reviews 

1,559
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many receiving their orders quickly, often within one or two days. People are highly satisfied with the product quality, describing items as beautiful and well-made. The overall service is frequently highlighted as excellent, with an easy online ordering process and helpful support. However, some customers experienced issues with delivery, reporting delays or missing parcels despite tracking indicating delivery. A few other people also felt that product sizing was inconsistent or received incorrect items, while others noted charms being scratched or not matching website photos.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the exceptionally fast... See more

Product

Reviewers mention positive feedback about product, highlighting the excellent quality of items like charms... See more

Order

Consumers find order to be positive, with many reviewers praising the ease of ordering online and the quick... See more

Quality

Customers had positive experiences with quality, frequently describing items like charms, gift boxes, and... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first purchase from this company. I wanted something a little different for my niece's 18th. What arrived was totally beautiful. Arrived within two working days of ordering. Great custome... See more

Rated 5 out of 5 stars

I'm a pandora member so recieved an email about exclusive releases so I clicked in for that and to browse the sale. Site is easy to use. My two charms arrived quickly and I'm very pleased with them. I... See more

Rated 5 out of 5 stars

Always a pleasure to deal wrih Pandora. Super efficient purchase and high quality charms with ext day delivery. Never disappoints - example to all online businesses. Keep it up!

Rated 5 out of 5 stars

The service was excellent. I received the product I ordered. Each item was packed individually and well protected. I received my Pandora jewelry in 5 days as promised. I had no delivery issues and I a... See more


Company details

  1. Jewelry Store

Information provided by various external sources

PANDORA designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,559)

977 reviews in the last 12 months

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Rated 5 out of 5 stars

Pandora - always appreciated

My wife love's Pandora, so it's very easy to pick something for her from the range. On this occasion it was a Tennis Bracelet. When the bracelet recently lost a stone I took it to a Pandora store where I was immediately given a replacement. I was only hoping for a repair under warranty, The new bracelet has a new two year warranty. Wow!!!

July 7, 2025
Rated 5 out of 5 stars

Communion Gift

The website is easy to navigate and I just clicked and ordered. Very simple process. The bracelet is absolutely lovely and the little charms I ordered. Presentation is beautiful in the box I purchased. It will make a wonderful First Holy Communion gift. I'm very happy.

April 27, 2026
Rated 5 out of 5 stars

Very nice

Beautiful bracelet arrived very quick delivery and easy online shop to navigate,iv very pleased with my pandora experience.

April 27, 2026
Rated 4 out of 5 stars

The jewellery are awesome, website needs improvement

The jewellery are awesome! Nothing to complain. The website needs improvement as my bag gets empty every time I went out from the website, so I need to start over and over choosing what I want to buy. There is an option to select 5 charms and see how the bracelet looks like (to find that is not easy as well), but it crashes and the website gets an error. And we can only select maximum of 5 charms , so it would be very nice if we have this application to make the bracelet with unlimited number of charms. Or even an App that can do it, would be wonderful. Another thing is about the models wearing the jewellery, why they have to be so ugly? Could also have more photos of the jewellery itself in other angles.

April 27, 2026
Rated 1 out of 5 stars

Wrong order…

I ordered the sister charm and they sent me daughters charm 👎

April 23, 2026
Pandora Jewelry logo

Reply from Pandora Jewelry

Hi,

Thank you for leaving a review here on trustpilot.

I am sorry there was an issue with your order, please email estore-ie@pandora.net and our team will get this order sorted for you!

Best,
Pandora.

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