Iexclusive Reviews 

660
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Ordered some aftershave on 10th December as a Christmas present, still showing as being processed. Money taken immediately from my bank. No confirmation. Called customer services 6 times and left vo... See more

Rated 1 out of 5 stars

Scam. Ordered and no email confirmation or delivery. Reading their returns/t&s they're copied and pasted from John Lewis with almost all JL mentions replaced with their own name. All Ltd companies... See more

Rated 1 out of 5 stars

Same as everyone else, worst company I have ever dealt with. Ordered a present for my daughters 22st, money taken form back, but no confirmation email or goods received.. parcel tracking number says d... See more

Rated 3 out of 5 stars

Ordered an electric hairbrush on 12th November 2023. No further communication from the company and I was beginning to worry, but it arrived today ie. 4 weeks later. So I'm happy enough but think they... See more

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1.5

Bad

TrustScore 1.5 out of 5

660 reviews

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No recent history of asking for reviews

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1.5

All reviews

(660)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

Scammers!
On November 16, I ordered a gift for a friend. The money was withdrawn immediately, and the goods are not there and will not be. Emails and phone calls are not answered. Reordered the Argos product. Received the same day. I used an unverified site for the first time and got caught. Read reviews first, don't do like me.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Complete Scammers

Complete Scammers, no order confirmation, no customer service, no working phone. DO NOT BUY. I imagine they have no stock and are on an island somewhere laughing at us. Should have checked these reviews first!

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

Rip-off merchants

Ordered a toaster four weeks ago. Not received and increasingly obvious it never will be. People refer to them as scammers, they are simply crooks plain and simple. How do the authorities allow them to remain in business?

November 11, 2023
Unprompted review
Rated 2 out of 5 stars

Terrible customer service

Bought after shave for my grandson, could not access the site via the link the sent me re confirmation. Decided to read reviews then I have asked for refund 4x over the past 2-3 weeks but received no communication HOWEVER

today received item …… pleasantly shocked

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

No delivery

No delivery. No refund. No replacement consignment.
And they don't reply to correspondence
Dreadful. To be avoided

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Scam site

I ordered beginning of Nov. Like everyone else got an email with tracking number then nothing. Ive messaged and emailed nothing.
Informed my bank and got a refund. Scam site should be closed down

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Please avoid this company at all costs

Please avoid this company at all costs. I ordered some Paul smith on the 8th November, the post office is still saying they are expecting it from the 10th November, had to order it off Amazon as it is a Christmas gift. Can someone tell me how I could go about getting my money back off this scam company. I’ve tried email and phoning and no answer 😡😡😡

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID this company as it clearly runs…

AVOID this company as it clearly runs SCAMS.

Bought perfume but no order confirmation and no product received.

Money taken but no further communication with company as they simply don’t respond.

They need to be referred to Trading Standards.

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague
I placed an order on 19/11/23 - confirmation of order was prompt and provided a RM tracking number which indicated RM was expecting my parcel. This was still the case on 29/11/23 so I e mailed iExclusive requesting an update on my order and as expected, have not had a response. I have checked the tracking again today on the RM website and the message reads 'service unavailable'. Yet another scam company on the internet that manages to extort money from customers then disappear!!

November 19, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS SCAMMERS AVOID

Ordered a Kenwood tin opener £21.99 weeks ago have heard nothing and have had to claim money back from credit card company. These are trading under a different company I can only wonder why.
Please don't be taken in by these scammers

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site . No goods sent . I paid for next day delivery. No communication at all . It’s seems they send the cheaper good for example aftershave so they get a good review and don’t send out the more expensive goods . Daylight robbery. Criminals

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Further to my review last week- I am…

Further to my review last week- I am posting again in the hope that it will stop anyone else ordering from this company!!
Please read the review posted today from Helen Miller as she has gone down the same route! I have searched extensively and spoken to citizens advice, companies house and my credit card/ bank. Iexclusive ltd state on the ‘about us’ section of their website that they are trading under the name of ‘Auraxpress Ltd’ which is a company who that was dissolved on 22/8/23 according to companies house! My complaint has been escalated to trading standards as citizens advice have had more customer seeking advice re iexclusive. The bank is also following up with their own investigation and I am hoping to recoup my money. PLEASE DO NOT USE this company if you hope to receive what you purchase! Hopefully they will be removed from the online shopping sites as soon as possible as people like myself are being conned every day at the moment on this run up to Christmas.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE READ THIS !!!!!

Hi everyone, i have lost my money from this scam, it is NOT one Company-IT IS THREE, at the point of payment (checkout) your payment is prompted to Auraxpress Ltd- T/A 'i exclusive.co.uk through a payment system operated and ran by the bogus director of the company new name 'my infinity world' these have shared phone numbers -0330 390 4181 and P.O box 1314, Harrow ,HA3 3PQ - Auraxpress has been 'struck off' at Companies House (Aug 22) 2023.
i exclusive. co. uk has made an application to liquidate (Oct 2023). If you are buying from 'my infinity world, then you also have a problem- it is the same phone number. If you are the owner of any of the above mentioned Companies- take this message as a notice that the Fraud Investigation Unit for Card and Banking scams (just like this one) is on to you at your address which is linked to Companies House (as is your name). (Anyone can access the information)-For everyone else out there, you MUST inform your card issuer, that the Company of 'i exclusive.co.uk' has filed to liquidate- i am so sorry for you all. (Approx claim time frame is 30 for response- then 45 to request Chargeback= 75 days. Mrs Miller (Conned on 21 Nov 2023)

November 22, 2023
Unprompted review
Rated 2 out of 5 stars

Poor customer service, ultra slow shipping

Ordered shaver, after 2 days order status changed to shipped.
However, when checking the royal mail tracking, their status page said that they were still awaiting receipt of the item from the seller. So after 10 days of waiting, I emailed the seller to ask for an update. No reply. Next day, I tried calling, but just got the usual all our operators are busy bs. So I emailed again to say I wanted to cancel and would order elsewhere. Still no reply, so I ordered from Amazon. The next day, RM status changed to received. Still can't get through to customer service but thankfully, Amazon customer service is much better, so I've returned that purchase. Do your selves a favour, give iexclusive a wide berth

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

IEXCLUSIVE scam sight

Ordered from this company online at the beginning of November 2023 money taken straight away but no order confirmation or delivery date I wish I had read the reviews before I ordered as this appears to be a scam, looked on company house website and this company was dissolved in June 2017, DON'T ORDER FROM IEXCLUSIVE

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this site as reviews from…

Do not use this site as reviews from others no order confirmation no one answered customer service or emails have order number that’s it still not received item but money has been taken why is Google still advertising on there shopping page

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Like the majority of reviews, feel like I’ve been scammed. Irony is their recorded telephone message as to how they strive for customer excellence. They could do the world a favour by stop trading.

November 16, 2023
Unprompted review

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