IFixTech has done a number of repairs since I came to the area. Most recently on my Microsoft Surface, my main machine. The charge stayed as the estimate although taking longer than expected. There... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had an issue with an old iMac which wouldn’t power up. I spoke to Paul who is very friendly and very knowledgeable, which made the whole process easy. Paul tried to fix the issue but it became cle... See more
Paul is the go-to man for PC/laptop repairs. Most thorough, addressing faults I didn't know were there (cleaned out dust, cleaned an area where some kind of liquid had got in) without charging beyond... See more
Company replied
I had a problem with an iMac. Paul talked through the diagnostic process as we didn't know if the problem could be solved. During the diagnostic, Paul communicated the options. I decided on this oc... See more
Company details
Written by the company
At iFixTech, I specialise in expert repairs and IT support for MacBooks, Windows laptops, desktop PCs, and gaming systems. As Dorset’s only Apple Independent Repair Provider (IRP), I provide trusted, high-quality repairs using genuine Apple parts and tools. Whether it's data recovery, performance upgrades, or business IT support, I deliver honest advice and reliable service with over 20 years of hands-on experience. Based in Poole, I serve local homes and businesses with a personal, no-nonsense approach. Need your tech fixed right the first time? I’ve got you covered.
Contact info
Upton, BH16, Poole, United Kingdom
- 01202 805 000
- info@iFixTech.com
- ifixtech.com
Chaudhry at the Bury store was so…
Chaudhry at the Bury store was so helpful and went over and above to help me recover sensitive information. Thank you for a 5 star service. Highly recommended 👌
May 1, 2021
Unprompted review
Excellent service
Excellent service. This is first time we have used this service and we really impressed. Quickly fixed after fairly serious damage and phone good as new . Will definitely recommend this service thanks you very much .
April 28, 2021
Unprompted review
Problem with faulty laptop battery…
Problem with faulty laptop battery quickly identified and appropriate replacement recommended. Very reasonable charge. Fully satisfied customer.
February 17, 2021
Unprompted review
The service was very good
The service was very good.
The safety and COVID precautions are excellent.
The explanation given to me was clear and precise.
Definitely recommend this company in Broadstone
January 29, 2021
Unprompted review
Professional
Will did a battery replacement on iPhone, very professional. I like the appointment booking procedure too.
Always good service every time.
November 18, 2020
Unprompted review
iPhone Battery Replacement
Very happy with iFixTech's appointment system and with the work carried out.
October 29, 2020
Unprompted review
Terrible service
Gave my phone in for unlocking no email or call in a week. Had to go in and ask what was happening. They couldn’t unlock it and I waited 7 days. Terrible service.
July 27, 2020
Unprompted review
Had my iphone 7 screen repaired here
Had my iphone 7 screen repaired here. They did a good job, on time and the service was friendly enough. They also repaired something additional free of charge, but i do not remember what it was. Will definitely use again.
November 9, 2019
Unprompted review
EXCELLENT
The staff were very helpful and polite. Fixed my grandsons iphone within a day. I have used other stores and which have shut down and I lost my goods that were being fixed. Thankfully no such problems with iFixTech - would definitely trust them and can recommend in Poole, Dorset area.
October 24, 2019
Unprompted review
Staff were very friendly and helpful
Staff were very friendly and helpful. It took two technicians many hours testing and diagnosing my laptop problem however I was only charged for the time it took to repair it which I really appreciated. Would recommend Ifixtech to anyone having computer problems!
June 26, 2019
Unprompted review
Reply from iFixTech, Poole, Dorset
Hi Ruth, thank you for your amazing feedback. I am pleased we were finally able to get to the bottom of your Macbook repair and appreciate your feedback. I personally found and fixed the fault but two other staff members were also involved and I will pass your review back to them as they will be really pleased to see this. If you have any probs or need help and support please let me know. Thanks again for your business and for shopping local. Paul (Owner of iFixTech)
The service was excellent
The service was excellent, handed my phone over and it was ready within 30 mins with 10% discount. Amazing
April 29, 2019
Unprompted review
Reply from iFixTech, Poole, Dorset
Thank you for your great feedback. I am pleased you are happy. Please do let us know if we can help yuo with anything else. Thanks again, Paul (Owner)
Brilliant service
Dropped off a very sick laptop,slow kept freezing.To me it was a lost cause but the crew at ifixtech.com were brilliant.Within four days I had a phone call to say it was ready and working.It's like a new machine ,brilliant!Thanks again lads and they did not charge me a fortune like a well know retailer.
March 9, 2019
Unprompted review
Reply from iFixTech, Poole, Dorset
Thank you for your kind words. If you need help with anything else please get in touch.
Fantastic service
Fantastic service, Did a quick repair and didn't charge me anything! Friendly helpful and would definitely use again.
February 15, 2019
Unprompted review
Reply from iFixTech, Poole, Dorset
Thank you for your kind words. Please let us know if we can help you with anything else. Thanks again, Paul
time waste.
Dropped off an expensive upgraded laptop that stopped working. waited 9 days for a phone call saying they cant give me a price or tell whats wrong and offered to take it off my hands for free. what a waste of time.
January 30, 2019
Unprompted review
Reply from iFixTech, Poole, Dorset
Hi John,
I am sorry our service was not to your liking. I can understand having to wait 9 days is frustrating and I apologise for this.
I checked with my technicians and we estimated we would be in touch after 7 days and this was written on your receipt - but this month was a bit busier than we anticipated and our free diagnostics service is a very popular service we offer which many other companies do charge for and we just couldn't quite keep up with the queue we had for our free diagnostics.
I checked our diagnostics notes, your motherboard has failed. In most cases, the cost to replace a laptop motherboard due to their bespoke nature is usually more than the cost to replace the laptop. We get a lot of abandoned laptops which cannot be repaired so we do offer free recycling and data destruction service and I believe this was mentioned to you.
Thank you for taking the time to leave feedback, all feedback is valuable and I will off course look into how we can improve our excellent service further - in this instance we should have given you a call on the 7th days to explain we are a bit behind.
I would like to again apologise for not sticking to our estimated timescale of 7 days. Let me make this up to you. The next repair you come in please quote your previous job ID and where I have added an Express Service credit to your account worth £24.99. This will mean your next repair will jump the queue and we will look at it immediately.
Regards
Paul Betteridge
Managing Director
The worst company ever.
The worst company ever.
They broke my touch screen ,lied and I was treated in an aggressive manor . Yes, I was fully refunded the £90 for the clean but the fan is still broken ,the wifi issue still not repaired. Please use someone else .The reply to this will be yet more lies. I can totally guarantee that the screen was in no way broken before this company had it.Also the fan isn't fixed. Very defensive response as usual. Why would I except ,or risk them replacing the screen they broke. They'd probably break something else. If they hadn't broken it then why offer to replace it free of charge.
December 26, 2018
Unprompted review
Reply from iFixTech, Poole, Dorset
Hi Laura,
My response is the same as per all the other negative reviews and emails you have left us - We DID NOT break your screen - we actually found the crack under all the dirt and grime after we cleaned your laptop and we reported this back to you. The laptop was so dirty when you booked it in we missed the crack under the dirt and didn't report it at the time of book-in! Because we take customer service seriously and you were upset with what we found we even offered to replace the screen FREE of charge - you refused!!!
We also DID fix your fan - the reason you beleive it's not fixed is because you can no longer hear the horrendous noise it makes as we cleaned all the dust from inside the laptop and the fan is now free of dust and debris which allows your fan to run normally and silently as it should! We also confirmed your wifi was working fine as we connected to our own internal wifi networks without a single issue during all the time your laptop was with us.
We also fully refunded you and I personally offered help and assistance to overcome any issues you beleive you still have with your laptop. You refused.
I have several times already tried to help you (you have refused on all occasions!) and as a Which? Trusted trader we use Dispute Resolution Ombudsman. Please contact Which? Dispute Resolution Ombudsman on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Again, I am sorry our service was not to your satisfaction - we tried our best for you and even afterwards in reply to your emails and reviews you left us I tried to help you which you refused all my efforts to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.