OK, so if one writes of errors, one MUST also write of corrections and fabulous 'turn-arounds'. And boy have Mustafa Galali, Head of Client Relations at IFL, and his Customer Support Team fixed things... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
To The IFL Watches Team A Brief Note To Say A Massive THANK YOU—!The Purchase Of My Stunning G-Shock Watch Is Made All The More Special By Having Experienced Your Friendly/Sincere And Thoughtful Cu... See more
Company replied
In a murky world of very ugly economy boxes from you know where, IFLW’s Italian Saffiano watch boxes hit super hard. The quality here is miles above the bar and that quality is immediately apparent.... See more
Company replied
Seen IFL Watches on Instagram for a few months always popping up on my page and decided to give them a call and see if they could make a custom PRX Tissot watch for me. After some back & forth emails... See more
Company replied
Company details
Written by the company
Discover IFL Watches – The Visionary Brand by IFLW Concept L.L.C. IFL Watches embodies the spirit of creative defiance in horology, challenging conventional timekeeping with bold, artistic vision. We craft extraordinary bespoke watches, striking accessories, and captivating time-inspired art, each piece a testament to individuality and innovation. Our offerings include limited editions, customizable timepieces, handcrafted accessories, and collaborative art pieces, all reflecting our unwavering commitment to excellence. As a global brand with headquarters in Dubai, we serve watch enthusiasts worldwide through our international multiregional e-commerce platform, providing a seamless shopping experience with free global shipping. IFL Watches stands as a beacon for those who seek to make every moment uniquely their own, fostering a community of passionate individuals who view time as an art form. Here, time is a canvas waiting to be painted with your dreams.
Contact info
The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, Dubai, U.A.E.
- +971 56 245 7162
- contact@iflwatches.com
- iflwatches.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IFL Watches
Thanks for the kind words — it’s been a real pleasure working with you as well!
If you ever need anything, just give us a shout ;)
To The IFL Watches Team
To The IFL Watches Team
A Brief Note To Say A Massive THANK YOU—!The Purchase Of My Stunning G-Shock Watch Is Made All The More Special By Having Experienced Your Friendly/Sincere And Thoughtful Customer Care Prior To The Purchase Of The Watch In Answering My Question—!I Really Do Appreciate And Value Dearly The Knowledge Of Having Purchased And Hopefully Doing So Again In The Future A Watch From Such A Professional And Respected Watch Store—Thank You Again For All Your Kindness And Such A Unique Watch—!Kind Wishes/Mr.Shaire
March 27, 2025
Unprompted review
Reply from IFL Watches
Thank you so much for the incredibly thoughtful message — it truly means a lot to our entire team.
We’re so glad to hear your G-Shock purchase felt special, and it was our absolute pleasure assisting you beforehand. Knowing it’s in good hands means the world to us!
Looking forward to welcoming you back anytime in the future.
Kind wishes,
The IFL Watches Team
Realy great experience
My experience was excellent. I discovered the brand air work and I totally loved it. Kinda scared of a long time shipping although I received the watch in 4days.
March 7, 2025
Reply from IFL Watches
Thank you for the awesome review!
We’re really glad you discovered us and loved our work — and even happier to hear the shipping went quicker than expected!
May you wear your Tsuyosa Who Cares in good health!
Appreciate your support!
Exceeded Expectations!
I reached out with an idea to see if it was possible on a bespoke watch. The communication was excellent. The process and design exceeded my expectations. I am so thrilled and have been showing off my new watch to everyone I know!
March 11, 2025
Reply from IFL Watches
Thanks so much for the amazing review!
It was a real pleasure bringing your idea to life on the bespoke Oris Aquis Octopus. We’re thrilled to hear it exceeded your expectations — and knowing you’re proudly showing it off makes it even more special.
Enjoy it, and we’re always here if you’re ready to create something new! ;)
Great experience
It was my first time buying a watch through IFL watches, and the experience was just great… my watch arrived on time and I’m really happy with it! Definitely will do it again when I find another unique piece.
March 5, 2025
Reply from IFL Watches
That’s awesome to hear! 🎉 We are so glad that you’re loving your new timepiece. There’s nothing better than finding a watch that feels just right. Thanks for your support—it really means a lot!
The quality is not as it used to be.
I have been buying from IFL for some years and in the past the products looked the same, had the same quality. But this last one I can say it is a shame the quality is bad, it is not what it used to be. Very different in a bad and cheap way.
February 28, 2025
Reply from IFL Watches
We’re truly sorry to hear that your recent purchase didn’t meet your expectations. Quality is our top priority, and we never want our customers to feel disappointed. We’d love the opportunity to make this right—please reach out to us so we can better understand your concerns and find a solution. Your feedback is invaluable, and we appreciate your continued support.
The watch was a fantastic way for my…
The watch was a fantastic way for my husband to have a memory of our time living in Japan. It was beautifully crafted and unique.
February 24, 2025
Reply from IFL Watches
Thank you for your thoughtful review! We're delighted that the watch holds a special connection to your time in Japan. Knowing it brings such meaningful memories to your husband makes it even more special. We truly appreciate your support and hope he enjoys it for years to come! ⌚✨
Piece of art on your wrist
Watch was great and packaging and case were wonderful. It's a piece of art on your wrist
February 18, 2025
Reply from IFL Watches
Thank you Maximus for your kind words! We're thrilled to hear that you love the watch. We truly believe that every timepiece should be a work of art, and we're glad you feel the same. Enjoy your new watch!⌚✨
Very Impressed!
Seen IFL Watches on Instagram for a few months always popping up on my page and decided to give them a call and see if they could make a custom PRX Tissot watch for me. After some back & forth emails on picking out the exact design and colors I wanted they got to work and finished my watch. Shipping from Dubai to the USA in just a few days so I had my new piece for the weekend. Absolutely awesome and impressive watch. It has been a conversation starter everytime I wear it.
February 17, 2025
Reply from IFL Watches
Thank you so much Joshua for your amazing review! We're thrilled to hear that our custom PRX caught your eye on Instagram and that we could bring your vision to life. It was a pleasure working with you to perfect the design!
Enjoy your timepiece, and if you ever need anything else, we’re always here for you!
Reply from IFL Watches
Thank you Adrian for your review! We're really happy to hear that your order arrived quickly and that you love the quality of the watch roll. Enjoy it!
Excellent and beautiful piece
February 14, 2025
Reply from IFL Watches
Thank you Jeffrey for your kind words! We're so glad you love your piece. Enjoy it!
Beautiful watch
February 10, 2025
Reply from IFL Watches
Thank you! We're thrilled that you love the watch.
Wholly recommend without hesitation.
Awesome products accompanied with excellent customer service!
February 10, 2025
Reply from IFL Watches
Thank you so much! We're delighted to hear you love our products and had a great experience with our customer service. We truly appreciate your support!
Timex Q Phantasm
I ordered two custom Timex watches and they are incredible! The paint droplets are unique on each watch, and they're limited to 200 pieces so the collection feels extra special. I'm so glad I got these matching watches for my brother and myself. Absolutely beautiful.
February 11, 2025
Reply from IFL Watches
That’s amazing to hear! We’re so glad you love your custom Timex watches—each one truly is a unique piece of art. and it’s awesome that you and your brother get to share them. Enjoy your matching timepieces, and thank you for being part of the IFL family! ⌚🎨😊
I love the new Citizen/IFL
I love the new Citizen/IFL! The dial is beautiful and the bracelet is very well done…rivaling my high-end pieces. I’ll definitely be a return customer!
February 10, 2025
Reply from IFL Watches
Thank you so much douglas for your kind words! We're thrilled that you love the new Citizen/IFL and appreciate the craftsmanship of the dial and bracelet. It means a lot to hear it holds its own among your high-end pieces! We can’t wait to have you back as a returning customer. Enjoy your new watch!
Unique Timepieces and Quick Delivery!
I am thoroughly impressed with the quality of the watches from IFL Watches. As a repeat buyer, having purchased the Timex Q Phantasm in 2023 and now the Tissot PRX Arctic Sky concept, I can confidently say that their timepieces are uniquely designed and aesthetically pleasing. The speed of delivery is commendable, making the entire purchasing experience seamless. Highly recommend for anyone looking for distinctive and reliable watches!
February 7, 2025
Reply from IFL Watches
Hi Jonathan,
We truly appreciate your continued support and your fantastic review! It’s great to hear that you’re enjoying both the Timex Q Phantasm and the Tissot PRX Arctic Sky Concept. Knowing that our designs, quality, and delivery have met your expectations means a lot to us.
Thank you for your recommendation—we look forward to bringing you more unique timepieces in the future! Enjoy your watches, and don’t hesitate to reach out anytime.
Bought two watches at IFL (PRX Wet…
Bought two watches at IFL (PRX Wet Willie Concept & Citizen Tokyo Concept) in early Feb 2025. Fast shipping and very nice art-works. The packing is nice and safe. Highly recommended!!!
February 20, 2025
Unprompted review
Reply from IFL Watches
Thank you Eric for your kind words and for choosing IFL Watches! We're thrilled to hear that you’re enjoying your PRX Wet Willie Concept & Citizen Tokyo Concept timepieces. It’s great to know that you had a smooth shopping experience and that our packaging and shipping met your expectations.
We truly appreciate your support and recommendation! Enjoy your watches!
Great style and fast shipping.
Great style and quality for a custom piece. I will be a repeat buyer from IFL.
February 7, 2025
Reply from IFL Watches
Craig, Thank you so much for your kind words! We're thrilled to hear that you love the style and quality of your custom piece. It means the world to us that you’re considering becoming a repeat buyer—we can’t wait to craft more unique timepieces for you! ⌚✨
Reply from IFL Watches
Omar, Thank you for your feedback! We're delighted to hear that your experience met expectations and that you appreciated our service and communication. Enjoy your timepiece, and we look forward to serving you again! ⌚✨
Great purchasing experience
Fast respond on enquiry and request . Product result with high quality craftsmanship . Fully recommended platform to purchase unique watches . Keep up the great job IFL watches !
January 22, 2025
Reply from IFL Watches
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our service and that you appreciate the quality of our craftsmanship. Your recommendation means the world to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.