Igloo Coolers UK Reviews 45

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great choice at reasonable prices. We know from having had a previous freezer box from them (sadly lost😢) the quality is first rate.

Rated 5 out of 5 stars

Ordered an Igloo cool box from Igloo Coolers UK on Oct 2. By 12 Oct item had not arrived and tracking just informed it had been picked up 5 Oct but was delayed. Contacted Igloo Coolers by email to i... See more

Rated 5 out of 5 stars

Amazingly good customer service. Helpful, knowledgeable, flexible and approachable. Best C S I've had for ages (they actually call you on the phone, and call you back when they say they will and answe... See more

Rated 4 out of 5 stars

This was a negative review (text remains below for clarity) but Igloo Coolers UK have since been in contact and stepped in to get the order back on track and it arrived the following day. So h... See more

Company details

  1. Camping Store

Written by the company

Established in 1947, Igloo Coolers is the worlds leading cool box manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 1 out of 5 stars

Flimsy plastic parts that break easily

Flimsy plastic parts that break easily, replacement parts extremely overpriced. Customer service non existent, can't leave bad reviews on parts on website as they refuse to approve them.

December 1, 2020
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Item is supposed to be a genuine replacement part yet doesn't fit. I contacted customer service and LiveChat, including multiple photos. I have yet to have a proper response or resolution. AVOID and visit Amazon instead,

September 24, 2020
Unprompted review
Rated 1 out of 5 stars

Awful customer service...

Awful customer service...
I purchased the: Igloo Maxcold 70.
The lid of this cooler box will not stay fixed to the moulded hinge. I understand the lid is removable but when I open the cooler box I can’t have the lid freestanding as pictured in the images on the website. It falls straight off, I have message customer service asking for help regarding this issue and they at first said yes this is a faulty item to then later say it is not faulty because it is supposed to be removed. I understand the lid can be removed but you are also supposed to be able to open the lid and not have it fall off while you get your food out. It is really a waste of money and my time as the Igloo customer service was at first really good (with a lady named Katriona) until I got passed higher up the chain to a woman named Kirsty! DO NOT WASTE YOUR MONEY!!!

July 26, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Ordered Cooler online I was contacted by there customer service upon my request With very quick and helpful response . Very quick delivery And well packaged . I would highly recommend using igloo coolers as great customer service and excellent priced products

June 8, 2020
Unprompted review

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