IGrow Wealth Investments  Reviews 284

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, attentiveness, and professional approach, often going above and beyond to ensure a smooth process. Many people appreciate the dedication and expertise of the team, noting their passion for their work and their ability to make complex situations understandable and stress-free. However, some people were dissatisfied with the company's communication and responsiveness, mentioning difficulties in getting replies to emails and phone calls. There were also instances where customers experienced issues with unattended applications, lack of follow-up on queries, and a perceived absence of accountability from management regarding maintenance and other concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Service

People report ambiguous experiences with service. Many consumers praise the excellent, fast, and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific staff... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers praised fast responses, with agents... See more

Customer communications

Reviewers express significant frustration with the company's contact methods. Customers report difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was searching for specific rental property, knowing the property is in a prime location and the demand is high. I immediately contacted IGrow and Mel came to my rescue. Fast efficient service! All a... See more

Rated 5 out of 5 stars

We went for a viewing and Lebo was there to assist. She was friendly attentive, and very helpful. Loved the service, and I would definitely recommend.

Rated 5 out of 5 stars

Service from Sandy Fahrenfort Sandy was very efficient. She handled my process smoothly. Sandy was always, and still is, available with support and advice. I am thankful and grateful to her. She is... See more


Company details

  1. Property Investment
  2. Real Estate Agency

Written by the company

With years of industry experience and a team of qualified investment property specialists we know what we’re doing. We assist investors build high-performing property portfolios and to master every stage of their successful property portfolio. This includes helping investors identify, acquire and manage top-performing residential properties.


Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We are thankful for the prompt answer…

We are thankful for the prompt answer that we received from a very highly competent and professional team of Igrow Wealth-Investments led by Marilize, Christine, and Kyla who talked with us about the investment options in Franschhoek. We could not be more thrilled to finally be in a position to explore the available properties.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Keep it up Leigh Mentor!

I can boldly say that when it comes to bonds applications, Leigh Mentor never disappoints. She gives feedback on time, follows up and is patient with clients. Keep the good work up Leigh! iGrow Wealth Investments is lucky to have an asset like you.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, quick and reliable services and communication from Natasha Janssen. She's always one call away, super friendly with your best interests at heart from application to key hand over. Thank you Natasha

January 1, 2023
Unprompted review
Rated 4 out of 5 stars

I was assisted by Natasha

I was assisted by Natasha. She really out did herself during my application. From the viewing till the application approval. Im currentlywaiting for the key handover and really appreciateher help.

NW Msani.

December 8, 2022
Unprompted review
Rated 4 out of 5 stars

Minnette’s wonderful help

I was assisted by a lady by the name of Minnette. She attended to my request within a day. Which is something the others I had asked failed to attend to in more than a month. She was such a star

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Termination of lease agreement, Lombardy Meander unit 109

BELOW IS THE EMAIL I SENT TO IGROW PERSONAL (TIFFANY BROODRYK, KAREN GROBLER, LINSEY CROWE, BIANCA BOTHO AND JADE PRETORIUS) ON THE 21ST OF FEBRUARY AND TO DATE I HAVEN'T RECEIVED ANY ASSISTANCE

Dear Madam

Trust you are well.

This email will constitute written notice of our intention to termminate our lease agreement for unit 109 Lombardy Meander immediately effectively. We are doing so due to the following reasons; 

1.According to our lease agreement we were supposed to occupy the unit on the 1st of February however the previous tenant hadn't vacated the premises/apartment at my time of occupancy. 

2. The unit was inspected by Robert in my presence and it was in a bad state of which we couldn't occupy. We had a discussion with Jadé Pretorius concerning our disapproval of occupancy together with your Representative and inspector (Robert). 

3.On the 9th of February Jadé Pretorius inspected the unit for the first time with me (Sibongile) and I was told by Mr Pretorius that the urgent repairs but to mention a few; toilet not flushing, Shower leak, Bath mixer having no pressure, the washing Machine socket causing the electricity to trip will be attended to and fixed immediately and rest of the repair list such as the massive wall cracks, wall chips and etc will be attended to at a later stage. This was not done.

4. Mr Pretorius and I had a discussion and agreement on being compensated for the days that we were supposed to have occupied the unit but didn't due to the unfortunate state of this property. I was promised an email by end of business on the 9th of February pertaining this matter yet that hasn't happened to date either.

5. I was informed yet again by Mr Pretorius that the maintenance team will be in contact with me on the 9th or 10th of February and unfortunately that did not happen up until yesterday when I was contacted by Freddy due to the fact that I emailed Mr Pretorius informing him of my dissatisfaction of Igrow's service delivery causing me to terminate my lease agreement. 

We were highly inconvenienced to say the least and have lost all confidence in the lease going forward.  

Please recall that we made a security deposit of R8 250, a lease fee of R1 200 and first month's rent of R8250 and we expect to receive the deposit, lease fee and first months rental refunded in full, since we never occupied unit 109 Lombardy Meander due to the above mentioned reasons.

February 28, 2022
Unprompted review
IGrow Wealth Investments  logo

Reply from IGrow Wealth Investments

Good day

Thank you for bringing the above matter to our attention.

Our team is currently in contact with you to assist with your reported concerns.

We are sorry about the inconvenience caused and we hope to resolve this matter as soon as possible.

If you have any other concerns, please don't hesitate to contact us.

Kind regards,
IGrow


Rated 5 out of 5 stars

Great customer service

Great customer service, very knowledgeable and made sure I understood every aspect. Ron Smith was very helpful and extremely patient with. Would definitely want to work with him again.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Ron Smit

Ron Smit - what an exceptional gentelmen to liase with..I love the safe environment he creates when doing business and also how he makes you feel like a priority all the time.

His work is his honour and this will carry him far.

We need more people like you Ron.

Thank you for all you do.

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

Ron Smit - Man of the moment

Ron Smit is the gentleman I have been dealing with in process of the purchase of our first property.

Helpful, kind, assistance and understanding ones needs is what I’ve had thus far on the journey.

I look forward to dealing with Ron and would highly recommend anyone looking for a new home to deal with Ron.

Much appreciated Ron!

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect assistance received from Ron Smit

Ron Smit was very friendly and accommodating when taking me to view an apartment that I was interested in purchasing.
He made sure to show me different units so that I could get a feel of the space.
He explained future development plans, as well as features of the units. Unfortunately, the apartment isn't entirely what I'm looking for, but he assured me that he'd keep an eye out for something more suitable. On top of it, he was punctual for our meeting. I look forward to working with him in the future to find my perfect apartment. Thanks Ron!

February 15, 2022
Unprompted review

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