IGrow Wealth Investments  Reviews 284

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, attentiveness, and professional approach, often going above and beyond to ensure a smooth process. Many people appreciate the dedication and expertise of the team, noting their passion for their work and their ability to make complex situations understandable and stress-free. However, some people were dissatisfied with the company's communication and responsiveness, mentioning difficulties in getting replies to emails and phone calls. There were also instances where customers experienced issues with unattended applications, lack of follow-up on queries, and a perceived absence of accountability from management regarding maintenance and other concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Service

People report ambiguous experiences with service. Many consumers praise the excellent, fast, and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific staff... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers praised fast responses, with agents... See more

Customer communications

Reviewers express significant frustration with the company's contact methods. Customers report difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was searching for specific rental property, knowing the property is in a prime location and the demand is high. I immediately contacted IGrow and Mel came to my rescue. Fast efficient service! All a... See more

Rated 5 out of 5 stars

We went for a viewing and Lebo was there to assist. She was friendly attentive, and very helpful. Loved the service, and I would definitely recommend.

Rated 5 out of 5 stars

Service from Sandy Fahrenfort Sandy was very efficient. She handled my process smoothly. Sandy was always, and still is, available with support and advice. I am thankful and grateful to her. She is... See more


Company details

  1. Property Investment
  2. Real Estate Agency

Written by the company

With years of industry experience and a team of qualified investment property specialists we know what we’re doing. We assist investors build high-performing property portfolios and to master every stage of their successful property portfolio. This includes helping investors identify, acquire and manage top-performing residential properties.


Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Natasha Janssen excellent tenants service skills

Natasha Janssen

I hereby highly appreciate the extra effort Natasha Janssen puts for igrow business. It is my first time to see rental agent coming back to a tenant within 24hours regarding the status of the application. I also receive my lease very quickly. I am also quite happy how she dealt with a lot of people during viewing.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Natasha is such a helpful, kind and filled with humility

Natasha is such a helpful, patient and understanding agent, she is always willing to go beyond her average daily duties and exceeds and is always willing to help and understand the clients needs and makes sure they are met at all cost.Her communication is so amazing and filled with humility and such humbleness.

She is such an awesome agent and would definitely recommend her to any one looking for a place under Igrow Wealth Investments. May she keep up the good work and continue to exceed her call of duty.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Natasha Janssen is a super star

Natasha understood my needs. She was very punctual and extremely helpful. She went beyond her duties even assisted me with searching nearest schools for my Son. Made time over weekends for viewing my apartment twice. I was able to reach her even after hours on WhatsApp and she was actively always willing to assist. Her client relation skill is outstanding. She goes an extra mile for her clients. Her positive energy plays a huge role. Igrow is blessed to have such a wonderful employee. Most importantly she is very professional and knows how to keep a client happy. I'm super grateful that I dealt with her during this process. Excellent job Nats! 🤗

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Natasha Jansen was super…

Natasha Jansen was super spectacular,she explained everything to me and within a week I moved into my apartment.Thank you so much for your outstanding service, I really do appreciate

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Explained the full process to me before…

Marilize called and explained the full process to me before the consultation was booked. She then contacted me to confirm/remind me about the consultation on the day.
I appreciated the contact after the consultation, a nice touch 👌

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Daniel Visser

Daniel Visser, you are a super star!
Thank you so much for your assistance with the application and assisting me every step of the way.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Kaytlin

Kaytlin, Jessica and Yolandi, thank you for the great first call, then consult and informed meeting. Looking forward to a fantastic and profitable journey with you! Fantastic service so far!

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

I dealt with Marilize VDW and she was…

I dealt with Marilize VDW and she was absolutely lovely! Not only did she give me information about the place I was interested in but she made me feel comfortable enough to chat to her about my needs and she suggested looking at another place as well!

Marilize - thank you so much for being so informative, kind and easy to talk to!

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Kaytlin gave me a brief but highly…

Kaytlin gave me a brief but highly detailed explanation of what iGrow is all about, answered my questions and sent me the relevant information for my meeting with the consultant as discussed on the call, she was very professional.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Good day I Grow,

Good day I Grow,
A email was send to Natasha Saayman regarding my deposit that needs to be refunded this morning.

My word she was so hands on, i received the mail this morning of the documents i need to fill in and send back to her so that she can proceed with the process. The day is not even over yet and my proof of payment was send.

Now that i call service. fast & friendly service.

Thank you Natasha Saayman.

Regards
Charlene Barnes

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

It was an absolute pleasure liaising…

It was an absolute pleasure liaising with Marilize VDW who was professional and friendly in her communication. She booked an appointment with a consultant quickly and accommodated me according to my availability.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Marelize and Yolandi were both very helpful. Tgank you. Will definitely refer my friends and family.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

VALUABLE TAX INSIGHT

Thank you Marilize for the extremely enlightening presentation that was arranged. I took a keen interest in the investment structure pertaining to trusts and companies that would limit the tax I am presently responsible for as an individual The support offered on future investments and property management is also appreciated. Will certainly be in touch .
Thank you

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

work Marilize…

I commend your excellent work Marilize VDW. I enjoyed the presentation from Berna, it was informative and enlightening in terms of property investment .

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Marilize

Marilize
Great presentation and representation of the company they work for. To the point and questions answered without misleading clients. Great all round. Thanks guys.

November 14, 2021
Unprompted review

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