I tried the Igrow Helmet for one full year. I followed the directions and wore the helmet religiously and did exactly as directed. No change in my hair at all. If this thing worked, why are people sti... See more
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Hello Sir/Madam There has been no improvement so far. I am waiting on the result. otherwise I will have to ask for a return. I was wondering if a supplementary/lotion or a second remedy I cou... See more
Company replied
The Igrow laser helmet is relatively convenient and easy to use but the wired nature of it is clunky and seems decidedly low-tech for the price tag of 700 dollars. It's also pretty heavy and not tr... See more
am using the igrow since on month now , i feel there is some minor improvement in my hair but i receive it without the shampoo and conditioner which supposed to be included in the offer from apirascie... See more
Company replied
Company details
Contact info
Boca Raton, FL 33432
- +1 (949) 854-9900
- support@igrowlaser.com
- igrowlaser.com
All of a sudden it says unconnected and…
All of a sudden it says unconnected and it doesn’t work
August 13, 2023
Unprompted review
Reply from igrow
Hi Kim, I'm sorry to hear your iGrow isn't working properly. Did you contact customer support to see what could be done? If not, the email address is support@aigrow.aser.com or, if yo're in the US, you can reach them by calling (800) 424-7937.
Slow process but does work
Can’t fault the Igrow it did work but just very slowly. On the plus side I’m one year on from a hair transplant in turkey and the Igrow worked great on stimulating the growth of the newly transplanted follicles during the recovery process
July 11, 2020
Unprompted review
Still awesome!!
I bought mine in believe in 2015 at Bed bath and beyond. I had just been diagnosed with PCOS. As some with it would know that because my testosterone levels can sometimes be elevated, it has led to my hair falling out much sooner than I expected. To the point of seeing bald spots when I would comb back my hair. At the time I used it consistently and did see a major change. I stopped seeing those bald spots and my hair was much fuller.
Fastforward, I dropped out of my routine. Looking back on it, I wish I hadn't. I was doing well for a long while, but then my hair went back to falling out in chunks. I went through a lot, like getting married and moving boxes of stuff. I decided to dig it out of my storage room. I have been using it almost daily for about 2 months now and I am so pleased to find that it is just as effective today as it was for me 5 years ago. I already see less fallout and my hair is much fuller now. And i have baby hairs growing back in my front hairline again.
To stay faithful to my routine, I have plugged my helmet near my favorite chair when watching tv or surfing the internet. Like many reviewers I also have experienced discomfort with the 2 front pegs. I found out that I was wearing it wrong. I extended my earpads out about 2 lines and found that it released much of the tension and weight that I feel when I wear it tighter. So if it bothers you, it is probably on too tight.
Along with this review I have 2 questions that come to mind. 1.Overtime I fear that the red lights will stop functioning. Like a light burning out. Is this possible?
2. I have only used the female baldness function, but would there be a benefit to using the male function?
September 16, 2019
Unprompted review
Let them two emails
Let them two emails, no response. Called and talked with a rep who transferred me to a customer service rep. Which I had to leave a voice mail for her to call me back. Left the phone number twice for clarity. No call back, Go figure!! This company is sad.....
April 30, 2019
Unprompted review
Reply from igrow
Hi Jim, and thank you for your feedback- good or bad, we appreciate you taking the time to let us know how we can keep improving.
I'm so sorry to hear you're not happy with the level of service you received. Customer care is very important to us and we try to respond to messages within 24 hours, but unfortunately sometimes things fall through the cracks. If this is what happened to you we apologize and want to see what can be done to make you a 5-Star, satisfied iGrow user again.
Below is my contact information and the office number rings directly to my desk. Please feel free to give me a call or, if you prefer, send me your number and a good time to reach you and we'll see your question or problem is taken care of ASAP.
Thank you,
Jonathon Graff
Dir. of Clinical Research & Education
Apira Science, Inc.
+1 (949) 732-1163
jgraff@apirascience.com
uncomfortable
Just got it so can’t judge too much but is there some kind of pads you can put on the spots it sits on your head. It is very uncomfortable
August 10, 2018
Unprompted review
Reply from igrow
John,
Thank you for your feedback. The 4 spacing columns with silicone cushion "caps" help suspend the light canopy over the scalp to allow for the best coverage and absorption of the light waves. Most find wearing the iGrow quite comfortable, but naturally everyone is a little different. If your scalp is more sensitive, I've heard from some that placing a cotton ball between the silicone cushion and the scalp helps them.
I hope this is helpful, and please feel free to call me at the number below with your progress over the coming months or if I can answer anything else for you.
Sincerely,
Jonathon Graff
Apira Science, Inc.
(561) 465-7000
Used it again
Used it again. Same eye pain in the same eye. I don’t know why? I never looked into other. Every time I use it
April 12, 2018
Unprompted review
Reply from igrow
Hi Jake,
Is the iGrow uncomfortable on your head, while you use it? Although designed to be very lightweight, it can still feel heavy for some folks. Kind of like wearing a tight cap or having something uncomfortable on your head, one might experience tension-like headaches, if they have sensitivity.
We'd recommend that you consult with a physician, to try to identify the cause. We'd still love to speak with you, if we can be of any assistance. Speaking with you over the phone may allow us to find out exactly what you're experiencing.
Looking forward to hearing from you!
Regards,
Melody Kerr
Customer Service Manager
Apira Science Inc.
561-465-7000
Replacement ear pads
I have been using igrow for more than a year and while I do not see any improvement I also do not see my hair getting any worse. I believe that the use of the igrow is helping me maintain my my current hair. I only wish that I started using the unit earlier when I had more hair. My only issue is that my ear pads are beginning to wear out. I do not see replacement parts or recommend alternative replacement pads on the igrow site so that I can replace them.
February 18, 2018
Unprompted review
Reply from igrow
Hi Shannon,
Thank you very much for taking the time to write a review. We value customer feedback, so it is nice to hear your thoughts.
You most definitely are correct. It sounds like the treatments are stimulating your hair follicles, creating healthy hair and helping you retain what you have. Keep doing what you are doing. Consistency is key, when it comes to low-level light therapy (LLLT).
I'd be more than happy to provide you with a replacement pair of ear pads. The material of our pads have slightly changed, so the replacements you receive should not give you that issue. If you are not comfortable leaving your email or phone number, please feel free to contact me at 561-465-7000. If it is more convenient for you, you may email customer.service@igrowlaser.com, instead. If you don't mind, however, please feel free to reply to this message with your contact information, and I will reach out to you. Whatever is convenient for you.
I look forward to hearing from you soon.
Regards,
Melody Kerr
Customer Service
Apira Science Inc.
Conditioner?
I have read some comments where customers mention using shampoo and conditioner. Was I suppose to receive this with my helmet purchase? I received only shampoo, no conditioner.
August 1, 2017
Unprompted review
Reply from igrow
Dear Carol,
The iGrow is a standalone treatment which doesn't require anything additional to be effective. However, Apira Science does produce various products and accessories for purchase, which are sometimes offered as part of a "package" by sellers. I do wish you'd contacted us before leaving a negative review, since it sounds as though you simply bought a package that included a free bottle of shampoo alone.
You didn't mention where you purchased your iGrow, but if you'd like to try the Xllerate35 spray please contact me directly at the office number below. If you prefer, you can also email me your number and a good time to reach you and I'll be happy to give you a call.
Sincerely,
Jonathon Graff
Director of Clinical
Research & Education
Apira Science Inc.
(949) 732.1163- Direct
jgraff@apirascience.com
NO RESPONSE FROM CUSTOMER SERVICE
Have just brought this two weeks ago for my dad I had sent them multiple emails in the last two weeks in regards to activating the guarantee no one has bothered to reply.
The service is terrible and I doubt that they will even accept the return of this does not work as they don't even bother to reply to emails. I would not trust them now.
(Follow up on the reply below on the 19/7/17 I sent an email mail to you on the email address you have provided and have not received any response back from you either.) proof that this customer do not care about no after service once you purchased there goods.
Now I'm not exactly going to leave my email address or phone number here am I? It's funny that you're not receiving any emails from 2 different email addresses which I have used to contact you.
8months later still No reply from them on this at all. Save your money don’t buy it doesn’t even work.
July 18, 2017
Unprompted review
Reply from igrow
Hello,
We do not find it funny when we have customers unable to contact us.
I recommend immediately calling or emailing the below, or yes, leaving your information here so it can be retrieved. Then you can edit your post again and remove it.
Please attempt again to contact us at any of the below methods:
Call:
1 (800) 424-7937
(561) 465-7000
Email:
customer.service@igrowlaser.com
customer.service@apirascience.com
support@igrowlaser.com
Again, please have your order information available, so we can better assist with your inquries.
Sincerely,
Cheryl Lefever
Customer Service Manager
Apira Science, Inc.
Hello,
The Apira Science Customer Service staff is dedicated to responding within a 24- to 48 hour window during business hours, to all emails and voicemails.
It appears that we are able to communitcate via TrustPilot. If you would be willing to provide some way for us to contact you, since it appears your calls and emails are not being received, we will reply immediately. Please update your response with a phone number and a good time to reach you, or an email address, so that we can contact you.
Please have your order information available, so we can better assist with your inquries.
Sincerely,
Cheryl Lefever
Customer Service Manager
Apira Science, Inc.
Hello, and thanks for your feedback.
As the manufacturer we do offer a 6 month Satisfaction Guarantee for iGrows purchased directly from us, which doesn't require registration to activate. However, I’m sorry to hear you have not received a response to your inquiries. Customer service is very important to us, and we try to be very prompt in responding.
I don’t see any phone messages or emails from you in our system, so it’s possible you’ve been sending them to a third-party distributor or reseller or may have inaccurate contact information for us.
Please call or email us directly at customer.service@igrowlaser.com / (800) 424-7937 and will be happy to address your concern. If you prefer, you can also send us your number and a good time to reach you and we’ll be happy to give you a call. Please have your order information available so we can more easily look up your order to help you.
We’ll look forward to hearing from you.
Sincerely,
Cheryl Lefever
Customer Service Manager
Apira Science, Inc.
am using the igrow since on month now
am using the igrow since on month now , i feel there is some minor improvement in my hair but i receive it without the shampoo and conditioner which supposed to be included in the offer from apirascience.com and i send several emails to them without any response so am not sure how they will act in money back program if they are not responding for such issue
June 23, 2017
Unprompted review
Reply from igrow
Hello Mohammad,
We are sorry to hear you have not received a response to your inquiries. This lack of communication could be due to an inaccurate email address since there was not an attempt by phone.
Please feel free to call or email the address and/or phone number provided, and we will be happy to address your concern.
Also, to expidite your request, please have your order information available for confirmation.
(800) 424-7937 / customer.service@igrowlaser.com
Kind Regards,
Cheryl LeFever
Customer Service Manager
Apira Science, Inc.
VERY BAD customer service in UK retailer turned into a very good experience with the help of the Igrow team
2. rating and review
Hello again Igrow
After a very bad experience Jonathon Graff fra Apira Science called my and was so helpfull. Your gave me a perfect customer service and I am happy to recommend Igrow to friends and family.
I just recieved my Igrow helmet and I am thrilled to try it out..!
Thanks for the help and support
Danni
______________________________________________________
1. rating and review
Hello Igrow
I made an order on your UK webside igrowlaser.uk.com on friday the 16 of june.
I got a quick autoreply with my ordernumber and confirmation..
Since i made my order there have been radio silence..
I have called several times but it goes on a answer machine and even sent an email to get status on delivery to: scientificaesthetics and daniel johns at boottechnologies
But I am still waiting for an reply and my product to be shipped.
Danni
June 21, 2017
Unprompted review
Reply from igrow
Hello Danni,
We have reached out to the distributor and confirmed they have your order. We were also informed they have contacted you to correct this oversight.
Please feel free to contact us directly if you need any additional assistance for the UK.
(800) 424-7937 or customer.service@igrowlaser.com
Kind Regards,
Cheryl LeFever
Customer Service Manager
Apira Science, Inc.
Ever hopeful...
Using the grow for 2 weeks now... So far my hair is still shedding but i realise it is a short period of time to expect results. I was thinking of using the helmet every night. Or 2 treatments a night? Would this be counter productive in anyway? Can you have too much lilt? Thanks
March 10, 2017
Unprompted review
Reply from igrow
Ben,
As you said, it's very early in your treatment to see anything yet but thank you so much for your feedback.
The treatment protocol we used in both of the iGrow clinical trials was 25 minutes every other day for 4-6 months, and once per week thereafter is usually enough to continue energizing the follicles as well as maintain what has grown thus far. There is really no harm using it more often, but since it doesn't seem to improve results the main reason people choose to do so is simply because it's easier for them to get in a "routine".
Keep using your iGrow and please let us know how things go with your progress over the next six months. If you have any questions, don't hesitate to give me a call at (949) 732-1163.
Jonathon Graff
Dir. of Clinical Research & Education
Apira Science, Inc.
WOW!
First, let me start by saying I bought my IGrow system back in 2011. I used it diligently 3xs a week and WOW. It really changed the thickness and texture of my individual strands. It also helped dormant follicles come back and my thinning spots went away. Truly helped bring my self confidence back in my life. Once my hair got strong I did extensions for awhile and then I was pregnant so my hair was awesome for a few years! Now that my baby is 3yrs old and I'm 45 my hair has gotten thin again. So I brought out my IGrow out of the closet to get my hair back. The only problem was it kept shorting out. It wouldn't stay on. So I called the company hoping for a replacement box that I would of had no problem paying for. Since it had been over 6 years since I bought it. Well, I gotta say this company probably has the best customer service I have ever experienced. First, I spoke to Jonathan the owner a funny very personable guy who told me to call back on the next business day to get things sorted. When I did and explained to Melody what it was doing she told me, it was a wire in the helmut. So she told me to send back my 6 yr old helmut and she would replace it with a new one for FREE! I was astounded! This company and their people truly stand behind their products and their just amazing and kind. If I still lived in California I would beg for a job. If more companies in the world were ran like this, it would be a much better place. Thank you again IGROW for not only a great product, but for you😃
February 20, 2017
Unprompted review
Didn't Work For Me
I have used the product every other day for almost a year and have seen no results and wasn't able to use the six months return policy, since I went on an extended vacation after purchase. I sure had my hopes up for this unit but it didn't work for me and if anybody wants to buy it I'm willing to sell it for a reasonable price.
Update**** Jonathon Graff from Igrow contacted me after my first review and they took back my helmet, even though it was over six months since I bought it. They refunded me most of my money and I'm so surprise that a company would even do that for their customers now days. This was a shocker and a wonderful surprise. Thanks Jonathan
February 12, 2017
Unprompted review
Reply from igrow
Dear Bill,
Thank you for taking the time to write your review, although I'm sorry you didn't get the hoped-for results from using the iGrow.
Thousands of people have successfully used the iGrow but, like diets and exercise programs, it's simply impossible to predict individual effectiveness until tried for 4-6 months. That's why iGrows purchased directly from us come with a Satisfaction Guarantee- so people can try it for a full 6 months and, if not effective for them, return it for a refund.
Although you did exceed the six month return period, customer service is very important to us so please call me at the number below and I'll see you're taken care of.
Thank you for giving the iGrow a try, and I'll look forward to hearing from you-
Jonathon Graff
(561) 465-7000
Igrow male/female
I have used the Igrow for almost 2 years now and have seen some results. The rubber nodules hurt my head but I seem to have come up with a solution to that. I am curious if a woman can use the male options since I believe I have more male pattern than female pattern.
November 21, 2016
Unprompted review
Healthier hair and no more scalp issues
A while ago I complained of scalp tenderness and aggravated hair loss after just starting to use my iGrow.
I'm very happy to say that it was only that one day, it never recurred, and my hair has definitively started feeling fuller and healthier, and I am, without a doubt, losing less hair than before. Thank you for your immediate help back then, I'm very happy with the product!!
November 14, 2016
Unprompted review
Reply from igrow
Evadné,
Thank you for reaching out to us. It's not a known side effect of the iGrow and didn't occur in any of our studies, but it's normal for people to shed 50-100 hairs per day as part of hair's natural growth cycle. There are a very small number of people who experience a little bit more at the beginning of any hair loss treatment which is just the follicle letting go while a new hair is created. It can be alarming, but when it does happen it's minor, temporary and re-grows with the rest of the rejuvenated hair.
The iGrow simply delivers non-thermal light at a specific color shown to stimulate hair growth it poses roughly the same risk as a table lamp. There are several things that can contribute to scalp irritation, so if you've not yet done so I recommend seeing a dermatologist to see what might be the cause.
Please feel free to contact us directly at +1 (561) 465-7000 or support@igrowlaser.com if we can answer any questions or be of assistance.
Unfortunately didn't work out for me..
I had big hopes when I bought my igrow, I was aware that there was no guarantee that it would work but I thought it was worth a shot…Unfortunately it didn’t work for me!
Used it every 2/3 days for 6 months but didn’t see any results, I called the customer service to return it and the lady I spoke to was very nice, she offered me an extra 6 months money back guarantee to give it a try for a whole year. I am now at 16 months and still nothing..
I’m not saying that it’s a bad product or that it never works, it just didn’t pay out in my case. Looking now for other solutions..
September 14, 2016
Unprompted review
Hair thinning
I starting using I grow in Feb 2015, it took a few months but I did see hair growth. I also use a shampoo and conditioner and it speeds up the results. I bought the igrow at a hair institute. Can't be happier. I had female pattern baldness. Thanks igrow
August 27, 2016
Unprompted review
Not fullfillng the purpose
Hi,I bought igrow because my hair was falling and I checked on Internet about I grow but it been 10 months now and there is no results coming out still my hair are falling and no new hair coming so I just wasted my money on it,,
August 8, 2016
Unprompted review
Reply from igrow
Though it is unclear as to how often you had used the iGrow or if those uses were consistant, we are sorry to hear you didn't have the hoped-for results. All viable hair loss treatments require at least 4-6 months to begin seeing improvement, and the iGrow is no exception. Low Level Light Therapy (LLLT) is a clinically proven treatment for genetic hair loss, but naturally results can vary from person to person depending on many factors such as extent of hair loss, genetics and just the differences between individuals. However, as in all things, their will always be some types of hair loss it cannot help. Thank you for your feedback and giving the iGrow a try.
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