Iguana Sell Reviews 

712
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting that pens and watches look truly stunning, feel wonderful in the hand, and write exceptionally smoothly. People also mention that delivery is very prompt, with orders arriving securely packed, beautifully presented, and staying in perfect condition throughout the trip. However, some people mentioned experiencing significant delays with international shipping, long waiting times, and frustrating issues regarding products that were out of stock. Others noted difficulties with after-sales customer support, facing unexpected extra costs when dealing with product repairs or returns.

What people talk about most

Product

People report ambiguous experiences with product, as some consumers express great satisfaction regarding the... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive in perfect condition with superb... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise quick shipping times,... See more

Service

Customers had mixed feelings about the service, with several reviewers praising the quick delivery, smooth... See more

Order

Clients share ambiguous opinions on order experiences, as some reviewers praise the excellent delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service fro... See more

Company replied

Rated 5 out of 5 stars

Good seller. Received item as posted. Very happy with the purchase. The artistic lacquered engravement filled with golden powders is beautiful. Smooth writing. Would endorse this company at any time."... See more

Rated 5 out of 5 stars

Matt finish with rose gold looks stunning. Writes smoothvwith a little feedback Iguanasell.co.uk normal efficient service. Happy customer."

Company replied


Company details

  1. Watch Store

Information provided by various external sources

We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.


Contact info

3.8

Great

TrustScore 4 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(712)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Watch, Awesome Company!

I love the watch—high quality and a great value—and Iguana Sell customer service representatives I worked with were awesome. They answered all my questions and they really care about their customers.

April 14, 2022
Unprompted review
Rated 2 out of 5 stars

Dont be fooled

So, this may have a uk website but is a Spanish? company. So, if you do have any problems buying an expensive watch you should really take that fact into consideration ...how do you go to a small claims court for example?

So, I checked out their website and in response to a discount code i was promised filled in my details. I did receive a code. However....the watch i was looking at they stated had been cut from £700 ish to £500 ish and so they stated as it was discounted i couldnt use their discount code. Hold on,
1. I exchanged my details in the knowledge of probably being bombarded with emails from them selling stuff but in exchange for that i cant use their discount code
2. The price they are charging discounted they say from £700ish to £500ish is actualy the same and in some cases still more expensive than other UK yes UK sellers......so this begs the question are you getting any discount at all?

As a consumer I have a risk assessment if you like to make on buying from the internet ...why should I buy from a foriegn website with the potential problems especialy when UK companies and less risk are cheaper?!?

I have come away from this company thinking they have "discounted" already inflated prices to attract unwary customers then when you fill your details in you cant get the discount you thought...

It all leaves a rather bad taste in the mouth.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I contacted Iguana Sell via email with a couple of questions, I received a very prompt, friendly and professional response to my questions.
I received accurate tracking information and my purchase arrived before it’s due date (less than a week), all the way to Australia.

I am extremely happy with my watch, it’s exactly as advertised and what I was looking for and at a great price.

I have no hesitation in recommending Iguana Sell,
I will definitely be a repeat customer.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

A very good site !!!!

This site is really remarkable!
The choice on their site (pens as far as I'm concerned) is easy and the information precise and reliable. The Customer Service (Mònica in particular) is very reactive and helpful. The deliveries by FEDEX have so far been fast and very efficient.
"I will come back!"
JLM

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant people to deal with

Brilliant people to deal with. They offer quality products at competitive prices and keep you informed at every stage of the purchase process. I ordered a Ball Engineer Rainbow watch on a Friday and it arrived the next Monday. Superb watch and superb service. Unreservedly recommend them.

March 14, 2022
Unprompted review
Rated 1 out of 5 stars

Bait and switch

After paying over $1000 on a DuPont lighter which they told me is in stock, they said they have to order it from the manufacturer but refused to tell me the lead time. They tried to get me accept a substitute and I refused. They stopped communicating with me. I had to get PayPal involved to get my money back. Terrible experience.

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

The Montblanc 149-Flex-M is exceptional…

The Montblanc 149-Flex-M is exceptional for cursive writing. Iguana Sell was very attentive to customers. The shipment was promptly executed with FedEx once it was available from the maker. Iguana was very helpful in US custom TSCA cert submission and post shipment email follow-up.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

ETERNA KonTiki 36mm

ETERNA KonTiki 36mm

"Chosen after a lot of research into 35-38mm diver-style watches as my new 'daily wearer' - also considered included similar-sized models from Longines, Alpina, Breitling and others. Iguanasell offered a better price/delivery for this piece compared to UK and German Eterna stockists. Eterna's own website only has one image of this watch and finding others elsewhere on the net proved to be fruitless. Fortunately, Iguanasell have been able to take additional images when they received 'my' order from Eterna before sending it on to me in the UK. The quality of the watch is as good as I expected from Eterna - overall it's nicely finished and the rotating bezel has positive action with no freeplay, unlike some pricier TAG I also looked at. Very happy so far and I can only hope it remains reliable."

February 27, 2022
Unprompted review
Rated 5 out of 5 stars

Montblanc 149 Flex order

I ordered a Montblanc 149 Flex and though it took a while to be delivered because of manufacturer delivery delays, it did arrive promptly once I received the shipping notification. I did interact with customer service on several occasions and they were always helpful and gracious.

February 25, 2022
Unprompted review
Rated 1 out of 5 stars

Rude customer service, dodgy company

I wish there was a zero star available for this dodgy company.
They tell you they will deliver your order within 2 working days (stated on their website), but they don't! When you call them, their customer service is so rude and instead of saying they are sorry or they will resolve their issue, they keep giving you nonsense excuses.
Avoid at all costs. There should be a reason that their products are way cheaper than any other sellers on the market.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch Seller

Iguana sell top quality pens. More importantly they provide 5 Star service. Responses are super quick. Staff are extremely helpful, friendly and professional. Buy with confidence from a genuine seller who puts their customer first.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Best seller, excellent service

I'm glad to buy this pen from this shop. Although I am an abroad customer, the shipment was really fast and the product also has had excellent quality.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great watch Great seller!

Great watch! Band has dive extender for wet suit use. Green is jade in color an it pops. At this ...
Great watch! Band has dive extender for wet suit use. Green is jade in color an it pops. At this price it a fantastic watch. I collect dive watches and have the blue version for about 3 years. Both keep perfect time. The crown does not bite your hand. The bezel is easy to grab. Very happy with the purchase and seller as the watch was on my wrist three days after purchase.

February 3, 2022
Unprompted review
Rated 5 out of 5 stars

Seen this watch on a promotional video…

Seen this watch on a promotional video looked it up an it was rather expensive. Couple of days later seen it on Iguana site at a reasonable price, I was a bit concerned because they were a Spanish company with delivery and of course getting through customs. Anyway decided I'd buy it when ordering I had another £20 off . Anyway ordered it on the Thursday by the Monday it arrived, between Iguana and the courier they used it was a brilliant service, I was kept informed of the watches journey, and on the Monday I was told it would be here by 12-00 which it was . They sent me a map of exactly where the delivery vehicle was can't fault it at all. I've known orders in Britain take longer what a service, and after service can't fault them and would definitely use them again. The watch it self is really good and well worth the money which was a considerable less than a lot of other sites.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

So pleased

So pleased with the experience and the customer service that I couldn’t resist to buy again.
Delivery is done in best condition and in express mode. Full trust. Fantastic.

January 22, 2022
Unprompted review
Rated 5 out of 5 stars

My go to place to buy fountain pens

My go to place to buy fountain pens; Iguanasell service is exceptional. The pen is stunning, and a pleasure to write with. I ordered fine and it writes effortlessly with some feedback. Converter takes a bit of getting used (and email to Iguanasell re this was answered by return with explanatory video) but overall highly delighted with purchase and once again fabulous service."

January 15, 2022
Unprompted review
Rated 1 out of 5 stars

I waited 4 weeks for my order and got…

I waited 4 weeks for my order and got fobbed off with delivery problems. I am still waiting and have asked for a full refund which I am also waiting for. I would not recommend

December 30, 2021
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Roland, 

Thank you for your message. 

We are sorry that this delay happened with your order. Unfortunately, due to the factory being closed for winter holidays, some orders had a delay. 

The refund was completed the same day you requested it (31.12.2021). 
As we have agreed with you, we will maintain your order with the factory and once we receive the items in our office, we will let you know in case you still would be interested in them. 

Kind regards,

Rated 5 out of 5 stars

My first experience with Iguana Sell

My first experience with Iguana Sell
I'm more than pleased after my purchase of a Capless Pilot from Iguana Sell.
Customer service was very responsive, caring and professional. We exchanged in Spanish and French.
The Super-fast FedEx delivery was done in less than 24h: I'm impressed.
Thank you very much !
I'm now expecting a Nakaya fountain pen: it will take a little bit more time...
Looking forward to dealing with Iguana Sell again. I highly recommend this online store.

David

December 29, 2021
Unprompted review

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