Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more
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We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.
Calle Núñez de Balboa, 90, 28006, Madrid, Spain
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
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Listed on their website was a Montblanc fountain pen that I was interested in. It was listed a "Pre-Order" I called and after asking how long to be filled -their was 5-6 months; however, if they are unable to get one, no refund only store credit. Be advised. She dodged the question 4-5 times.
Disappointing online shopping experience. I ordered a pair of S.T. Dupont cufflinks on Iguana Sell’s website in December 2023. While the order was placed, I received an email saying that the item was not in stock and that it would be shipped in around 30-40 days. I was surprised to learn that the item was unavailable since November 2023 and still listed on the website, but I decided to wait anyway. After 40 days, I followed up with the seller to know the status of my order. They were unable to give me any information. This went on for another couple of months until I decided to cancel my order last week. I was fortunate to find the same cufflinks on S.T. Dupont’s website the next day and received the item even before getting the refund from Iguana Sell. Overall, very poor online shopping and customer experience.
"Very happy doing business with them. They are very professional in handling the purchase as well as the client support service was excellent."
Pelikan M600 Glauco Cambon
"I have recently purchased the new Art Series Pelikan Glauco Cambon. It is a stunning pen with a new finish on the barrel creating a shimmering effect and the price on Iguana Sell was very competitive. The service from Iguana sell was also fantastic. The first pen I received had a scratchy nib and Iguanasell arranged for a replacement with a much better nib, the whole process took less than a week so I am very pleased with pen and Iguana Sell. I will be looking to make purchases from them in future."
I know Iguana Sell as a very customer-oriented, attentive and friendly team.
My orders were processed quickly and correctly. The goods delivered were always new and in perfect condition and all of this at a fair price.
There is nothing more to expect…!
Living as I do in Bulgaria, it's sometimes difficult to source quality items. This company supplies an excellent, well-packaged product exactly as described.
My husband has peculiar taste in watches. He wanted a specific watch, they had it. They informed me that unfortunately they wouldn't be able to have it for Christmas but they would try. Amazing costumer service, they listen and reply accordingly. We received the watch right before Christmas. They even messaged to explain my husband would have his Christmas present. Thank you so much. Highly recommend. All companies should be like this.
I ordered a beautiful Nakaya fountain pen via Iguana Sell online (I'm in the UK) and had an excellent experience with the team. The customer service was impeccable with fast and courteous responses both via their Whatsapp service and email from my initial questions to customising my order when the time came.
The pen itself is beautiful, it took sometime due to its being handmade and opting for some personalisation but I was aware of the wait upfront and to be honest it just added to the excitement.
I will certainly be using Iguana Sell again.
Everything was extremely good. I can't find a fault with my purchase
Even though I didn't actually keep the watch, the way I was treated with speed and politeness meant it was a pleasure to do business with Iguana. Alba's customer service is brilliant.
Happy every time I shop here. Firstly, because of the quality of everything they have and the ease of contact and quick response. Although the truth is that they are so precise that I have barely needed to contact them.
A trustworthy company that accompanied me throughout the purchase and delivery with professionalism and a lot of listening on the part of all stakeholders.
A recommender without moderation.
Two things happen when you get your hands on a Visconti fountain pen. 1. You get the satisfaction of working with a well balanced, iconic, and artistic tool. 2. You get the satisfaction of terrific and thoughtful customer service from Iguana Sell. The one two punch as far as I’m concerned.
I bought a treasure from Iguana Sell. This unique watch is a beautiful tribute to Basquiat and a triumph of Raymond Weil engineering. While deceptively simple at first glance, look closer and see the wonder social messaging that was so descriptive of Basquiat's worldview. A great watch for any collector.
Aside from the watch, the staff at Iguana Sell is outstanding. They are very helpful and communicative, and do what they can to ensure customers have a great experience.
Good quality, fast shipping and an excellent customer service. Very satisfying!
I have bought several pens from Iguana Sellm Always perfect service, excellent communications, perfect delivery. My top shop
Great Service!
Iguana customer service team is great and went an extra mile to get my satisfaction and customer experience. Keep up the great work and will surely come back to your store for more. Best regards, Goran
Very good prices, smooth delivery and very responsive customer service. I certainly will shop there again.
First purchase from Iguana and was impressed with the service.
Ordered pen (cheapest site I could find for particular pen that was in stock), on Saturday (in UK) and was delivered Tuesday (from Spain).
Will use them again.
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