Iguana Sell Reviews 

712
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, stunning design, and remarkably smooth writing performance of the fountain pens and watches they purchase. Many consumers also appreciate the prompt delivery times, helpful communication, and careful packaging that consistently ensure items arrive safely without any issues. However, some people mentioned unexpected delivery delays and discovering that certain items were out of stock or manufactured only after placing an order. Some reviewers were genuinely not happy with the after-sales customer support or having to cover extra shipping costs when requesting product repairs and replacements.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight stunning designs, superb... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers highlight... See more

Service

Clients share ambiguous opinions on service, with many praising the fast delivery and excellent... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers highlight smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more

Company replied

Rated 5 out of 5 stars

The pen looks even better than the pictures and the Carbonesque lacquer finish has a pleasing texture. Excellent build quality, a nice weight in the hand, and very smooth nib. Medium writes similar to... See more

Company replied

Rated 5 out of 5 stars

Outstanding craftsmanship This Namiki Yukari pen shows how Japanese artistry and technical skills can produce an object that is both utilitarian and aesthetic. It is absolutely stunning in its design... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service fro... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.


Contact info

3.8

Great

TrustScore 4 out of 5

712 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(712)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent fountain pen and service

The Pilot Custom 845 is an excellent fountain pen. I ordered the Fine nib and is indeed very fine, as expected from a Japanese crafted nib.

Iguana Sell service was impeccable, shipping the product on time and all in good order. I'm very happy with the pen and the customer experience, this won't be the last item bought from here.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Seriousness, Quality

Seriousness, quality

Excellent Luminox automatic watch that perfectly meets my expectations.
This watch has a high quality Swiss automatic movement.
Product that I recommend and know.
IGUANA SELL's service was exemplary.
A company that will give you complete satisfaction.

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

Surprising Iguana Sell has any positive reviews

Very surprising Iguana Sell has even one positive review. Terrible experience from start to finish.

My order for St Dupont took more than 2 months to dispatch. Some emails took 1 week to respond to.

Very negative experience, particularly considering they sell relatively high end products.

100% would not recommend.

Edit: after being promised a refund and cancellation for the 3-month delay; they sent the items regardless...

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Unique and useful watch

I bought this watch on the strength of it having the new Miyota 9075 true GMT movement and at the right price. Iguana shipped the watch quickly and the watch looks fantastic and wears really well. Very happy with my purchase and with Iguana Sell.

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed - No Order Received After Six Months

I'm incredibly disappointed with my experience dealing with this company. It's been six months since I placed my order, and I still haven't received it. Each time I inquire about the delay, I'm met with the same vague response: "wait more."

This level of service is completely unacceptable. As a customer, I expect timely updates and transparency regarding delays. The lack of communication and the extended wait time reflect poorly on this company's commitment to its customers.

I strongly caution others against considering this company for their purchases. My six-month ordeal is a clear indication of their disregard for customer satisfaction and accountability.

In short, I cannot recommend this company based on my frustrating experience. Save yourself the frustration and choose a more reliable option for your needs.

ORDER #14726

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Pilot Custom 845 Ebonite Urushi, Fine Nib - Iguana Sell

This is a very special pen. In general, Pilot makes amazing pens and even better nibs. But this model with the two-tone gold nib (fine), and the flawless Urushi lacquer is stunning and makes this one of my most prized pens. I have used this pen all day, every day since its purchase, and in my opinion, it is sheer perfection. It is lighter than you would expect in the hand making it easy to write with for long sessions and I have never been disappointed in How Pilots nibs write. The fine nib is actually more like an extra fine which I prefer. I don’t post my caps, but if you prefer that, Pilot has lined the inside of the cap with a soft felt material so it doesn’t leave marks on the Urushi finish. I have read that it takes 6 months to apply the 3 coats of lacquer on this pen. I am a structural engineering designer and use my pens for sketching designs and writing.

Two last things. I sincerely want to thank Iguana for offering this special pen at an unbelievable price. And I am also very impressed with their speedy, personal customer service and shipping. I live in Seattle Washington, and received my pen in 3 days with free shipping. That is unbelievable in today's marketplace. Companies like this just don’t exist anymore. I am 61 years old, and this entire experience with Iguana has made me feel like life was 5 decades ago, and how truly great companies treated their customers. I am proud to be a customer of their store and look forward to my next purchase.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Product & Service!

I ordered an item for my partner's upcoming birthday - I won't say what yet as his birthday is still to happen and he may see this review, but suffice to say that it's gorgeous and I am super pleased. So much so, I ordered one for my son who absolutely loves it.
Claudia from Customer Services is so friendly & helpful, always going above and beyond, replying to my emails super fast. Communication is excellent.
The items arrived amazingly quickly via FedEx with free postage! They were packaged extremely well.
I will always check on Iguana Sell Uk first when shopping for these sorts of items in the future. Highly recommend!

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

False advertising

Found a extraordinary bargain for a watch on their website, I wanted to make sure the price was correct so I sent them an email. A couple of days later I received an email response saying that the price was indeed correct and was the full price for the watch. Great I thought, so I made a purchase there on the spot. 2 days later and I receive an email saying the price was in fact wrong and they won't be honouring the purchase. Absolutely ridiculous your email of verification made me make a purchase. Don't buy from this website they can't honour a sale regardless of them making a mistake. Will not be ordering again. Read the negative reviews.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Happy first time customer

First time customer on iguana from Spain. Ordered a fountain pen and it was packed and sent the same day! It arrived in 3 days from half across Europe, and the pen writes lovely! Will definitely keep my eyes on their products.

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a lighter from their website…

Ordered a lighter from their website and received a confirmation email that my purchase went through. Then I received an email saying the item I ordered was not in stock and my options were that I can wait for the item to come back in stock or I can choose another item. They did not give me an option for a refund so I responded saying I’m disappointed that the item seems like it is in stock on their website and I would not have ordered the item had I known it was out of stock. Then I asked for a refund. They came back saying that the website states the item is not in stock and I can choose another item if I don’t want to wait for this item to come back in stock. This is absolutely incorrect nowhere on their site does it say “not in stock” or “unavailable” it just lets you purchase. I stated again I’d like a full refund and they stated that on the website (in small grey letters) it says “check delivery date” and that’s how I was supposed to know the item was not available, yet it lets me add to cart and purchase. This was after they mansplained it to me, like its normal for a website to let you purchase an item that’s not in stock and then make you as the customer seem like an idiot for purchasing it and assuming it was available? Will never buy from them again, the attitude was unnecessary.

June 5, 2023
Unprompted review

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