Iguana Sell Reviews 

712
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, stunning design, and remarkably smooth writing performance of the fountain pens and watches they purchase. Many consumers also appreciate the prompt delivery times, helpful communication, and careful packaging that consistently ensure items arrive safely without any issues. However, some people mentioned unexpected delivery delays and discovering that certain items were out of stock or manufactured only after placing an order. Some reviewers were genuinely not happy with the after-sales customer support or having to cover extra shipping costs when requesting product repairs and replacements.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight stunning designs, superb... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers highlight... See more

Service

Clients share ambiguous opinions on service, with many praising the fast delivery and excellent... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers highlight smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more

Company replied

Rated 5 out of 5 stars

The pen looks even better than the pictures and the Carbonesque lacquer finish has a pleasing texture. Excellent build quality, a nice weight in the hand, and very smooth nib. Medium writes similar to... See more

Company replied

Rated 5 out of 5 stars

Outstanding craftsmanship This Namiki Yukari pen shows how Japanese artistry and technical skills can produce an object that is both utilitarian and aesthetic. It is absolutely stunning in its design... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service fro... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.


Contact info

3.8

Great

TrustScore 4 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(712)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly incredible service and a fantastic watch

I had settled on the purchase of a Ball Roadmaster Marine GMT watch, and ordered it from IguanaSell because they offered a discounted price AND paid the shipping and customs fees to the United States. After placing my order, I realized that the Roadmaster Pilot GMT would be a better choice at the same price. Kamila at IguanaSell cheerfully agreed to change my order, and shepherded the watch through U.S. Customs. I couldn't be more pleased with both the IguanaSell customer service and the features, quality, and accuracy of the watch.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Not in Stock....

I ordered a watch on line and was subsequently told it was unavailable. Rather disappointing to receive conflicting emails saying we are packaging your order and also the email telling me it was no longer available. Why advertise something you don't have in stock or access to. Most grateful for the return of my payment

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

I can wholeheartedly agree with others…

I can wholeheartedly agree with others on Trust pilot Iguana Sell have the best after market customer service I have experienced.
Had an issue with my UBoat watch - Claudia kept me updated regularly and watch back in the UK in no time perfect. Kevin

May 18, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Kevin,

Thank you ever so much for sharing your feedback!

We are glad to know you enjoyed your experience and hope it was not for the last time.

Kind regards,

Rated 5 out of 5 stars

Namiki Emperor from Iguana Sell

I bought two top end fountain pens from them in an year (ordered from UK). Quick shipping, careful packaging & very responsive customer service. They had paid import taxes from their end, which I could not see from any other international stationery supplier. I don’t think any dealer/seller can match their price. They also have some of the rarest collections ! I saw few online posts doubting the authenticity of the products they sell - That’s simply because the price/discount is unbelievable. Iguana Sell ❤️

May 18, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Dr V Nadarajah

Thank you for sharing your feedback!

We're thrilled to hear that you had a positive purchase experience and we hope you enjoy the pen for a long time :)

Kind regards and have a great day,

Rated 5 out of 5 stars

Great customer service!

Great customer service
I needed help for a service for my Darkmoon capsoil watch, which was not available in Germany. Alba contacted U-boat service team, organized the shipping and service and the return delivery. Excellent and genially communication! Thanks Alba!

May 2, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Mario,

Thank you for sharing your feedback!

We will make sure to pass on your kind words to Alba and acknowledge her for her assistance. We appreciate your trust in our company, and we're glad we could help you with your watch.

If you have any further questions or need any more assistance, please feel free to reach out. Thank you once again, and we look forward to serving you in the future!

Kind regards and have a great day,

Rated 5 out of 5 stars

My second Pelikan

I bought my first Pelikan 30 years ago and I wanted another one. Iguana was the best for "value for money" and they delivered very fast in a nice box.

April 19, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Dr.Koning-Lloyd,

Thank you for sharing your experience!

It's wonderful to hear that you have been a Pelikan enthusiast for 30 years and decided to add another one to your collection.

We're also delighted that your order was delivered swiftly. We take great care in ensuring that our customers receive their products promptly and in pristine condition.

If you have any further questions or need any assistance, please don't hesitate to reach out. We look forward to serving you in the future!

Kind regards,

Rated 5 out of 5 stars

Wonderful Namiki Pen

I bought a beautiful Namiki pen that is hard to find in UK. The service I received on my requirements around nib choice and delivery times was excellent. Communication was excellent.

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

I recently purchased an Aurora Talentum fountain pen with a cursive italic nib. It is gorgeous, and like all my Aurora pens it's a delight to write with. In addition, I was very impressed with every aspect of the transaction with Iguana Sell. I highly recommend this store!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication!

What an excellent communication and way to keep in touch with the client! I'm so happy with my shopping experience through Iguana Sell. Thank you again Alba for your time and work. I'm a happy client.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

On time and very good communication.

They delivered the watch on time, and when they couldn't make it on time, they emailed me to let me choose to cancel the order.
Daniel

February 1, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Daniel,

Thank you ever so much for your feedback!

First of all, we apologise for the delay with your order.
In these cases, the least we can do is to inform our customers about the situation and do everything what is in our hands to speed up the delivery.

Hope that, in spite of this inconvenience, you have enjoyed your experience.

Please, feel free to contact us if we can help you with anything else.

Kind regards,

Rated 5 out of 5 stars

A great experience

Bought a Citizen Aviator Ecodrive watch which exceeded my expectations. Many thanks to everyone at Iguana Sell, especially Claudia, who made the whole experience of buying my watch a pleasurable experience. I would happily recommend Iguana Sell as a "Go to" retailer to anyone who is in the market for a new timepiece.

February 28, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Paul,

Thank you for your feedback.

We are happy to know you have enjoyed your experience with us!

Hope it was not for the last time :)

Should you need anu further assistance, we are here to help you!

Kind regards and have a great day,

Rated 5 out of 5 stars

Great service!

Great service - very fast delivery to the UK with all customs and import duties covered. Quality items from a quality company. Would recommend

January 20, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Gazza,

Thank you for your feedback.

We are delighted to know that your experience was easy and smooth :)

Please, let us know if we can help you with anything else.

Kind regards,

Rated 5 out of 5 stars

VERRY GOOD SERVICE

February 23, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Mr Demuth,

It was a pleasure to assist you!
Hope to see you again one day :)

Kind regards,

Rated 5 out of 5 stars

Best in town.

A lot of choices and a trustful and efficient service.

February 21, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Hoël,

Thank you for your feedback!

It is a pleasure to assist you and see how your collection is growing :)

Should you need any further assistance, please, feel free to contact us.

Kind regards and have a nice day,

Rated 5 out of 5 stars

The kindness of the sales team

The kindness of the sales team, the delivery in a few days and the greatness of the 5th fountain pen

February 16, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Hugo,

It has been a pleasure to have you as our customer, we are glad to hear you have enjoyed your experience with Iguana Sell!

Hope to see you again!

Kind regards,

Rated 5 out of 5 stars

Great customer service, super fast delivery

Ordered a watch some months back that was very hard to get hold of in England, was made aware that Jan would be the earliest I would be getting it due to scarcity of stock.

Come the 1st of Feb I asked if it was coming soon and was told that month, lo and behold the next day the item was notified of shipment from Spain at around 2:30 in the afternoon and I had it in hand by the same time the next day in England, superb!

Emails always promptly responded to by the great customer service team (Kamila)

Would definitely use again A+

February 2, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Hello!

Thank you for your feedback!

We are happy to know your experience was easy and smooth!

Hope you enjoy the watch!

Please, let us know if we can help you with anything else. It will be a pleasure to assist you again!

Kind regards and have a nice day,

Rated 5 out of 5 stars

Perfect service, shipping and quality

Perfect service,
I ordered a Montegrappa filler with a wrong nib size. I wrote them a mail that I made a mistake and they changed it immediately. This is a great service. The shipping was extreme fast. Although my mistake with the nib, I had my filler within 2 days in my hands. This is absolutely perfect.

January 17, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Oliver,

Thank you for your feedback!

It was a pleasure to assist you :)
Please, feel free to contact us if we can help you with anything else.

Kind regards and have a nice day,

Rated 5 out of 5 stars

Top class service.

I have now purchased 2 Pelikan M800 pens from I.S. Both pens arrived after a few days and both had a free bottle of Edelstein ink included. Excellent service from a very professional business. Thank you.

January 30, 2023
Unprompted review
Iguana Sell logo

Reply from Iguana Sell

Dear Andrew,

Thank you for your feedback!

We are happy you are satisfied with your pens!

Please, let us know if we can help you with anything else.

Kind regards,

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