Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Absolutely incredible service every time - my items are back within 24 hours! If there are any marks they are not able to get out, it’s great they let me know prior to collection. Would highly recomme... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
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Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very reliable service.
January 26, 2026
Unprompted review
Reply from ihateironing
Hello Amir,
Thank you for taking the time to review our service.
It’s wonderful to know that our reliability has earned your trust. Your feedback means the world to us, and we look forward to continuing to bring convenience and quality to your next laundry day.
Kind regards,
Saf
IHI Customer Care
Great service if you hate ironing!
Ironing is collected and returned at chosen times. An invoice is produced before return and billing anomalies resolved quickly. Quality of ironing excellent…shirts returned on hangers.
Use the service for shirt and bedding.
This is great if like me you hate ironing.
January 25, 2026
Reply from ihateironing
Hello Michele,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with the convenience of our collection and delivery service, the quality of ironing for your shirts and bed linens, and the prompt resolution of any queries.
We truly appreciate your support and look forward to continuing to provide the high standard of service you have come to expect.
Best regards,
Saf
IHI Customer Care
It’s a very good service
January 23, 2026
Reply from ihateironing
Hello Mrs Hodge,
Thank you for your kind feedback. We hold ourselves to high standards across all aspects of our service, so it’s wonderful to know that we have met your expectations.
We greatly appreciate your support and look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
I love everything about this company
I love everything about this company. The app is super easy to use, the communication is excellent, the staff are friendly and the end product is delivered back efficiently and in style. Great job!
January 24, 2026
Unprompted review
Reply from ihateironing
Hello Sarah,
Thank you for taking the time to share your experience. We’re delighted to hear that you love our service and that our app, friendly customer care team, and high quality standards all came together to create such a positive experience.
We truly appreciate your kind feedback and look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
I love “ I hate ironing” …
I love “ I hate ironing” becouse they know how I feel about ironing:)
January 22, 2026
Unprompted review
Reply from ihateironing
Hello Mujdelen,
Thank you for your kind words. We are so pleased that you have come to love our service and that your experience has earned a five star rating. We truly appreciate your support, and your satisfaction and convenience remain our priority.
We look forward to seeing you on your next laundry day.
Kindest regards,
Saf
IHI Customer Care
Responsive customer service
I have had some issues with invoices but these have been addressed and the
customer service has been responsive which I appreciate.
January 20, 2026
Reply from ihateironing
Dear Fiona,
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you encountered with our service and regret letting you down.
We are pleased to hear that you were satisfied with the support provided by our Customer Care team during the resolution process. We remain committed to making meaningful improvements to our service and to upholding the standards we set for ourselves, and which you rightly expect from us.
Many thanks,
IHI Customer Care
Absolutely incredible service every…
Absolutely incredible service every time - my items are back within 24 hours! If there are any marks they are not able to get out, it’s great they let me know prior to collection. Would highly recommend! Love how they are protected too with their dry cleaning bags.
January 20, 2026
Reply from ihateironing
Hello Natalie,
Thank you for taking the time to review our service. We’re thrilled that our prompt turnaround, communicative customer care, and garment protection have earned your high recommendation.
Your feedback means the world to us, and we look forward to continuing to provide you with the standard of service you have come to expect.
Best wishes,
Saf
IHI Customer Care
Excellent Service
Ease of using app, reliable pick up and delivery, helpful driver and above all good quality of cleaning.
January 20, 2026
Unprompted review
Reply from ihateironing
Hello Mike,
Thank you for reviewing our service. It’s wonderful to hear that you were pleased with the ease of using our app, the reliability of our collection and delivery service, and the high standard of our cleaning.
Your satisfaction and convenience remain our priority, and we truly look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
The fast turn round and very polite…
The fast turn round and very polite collectors of laundry.
January 20, 2026
Unprompted review
Reply from ihateironing
Hello Angela,
Thank you very much for your kind feedback. We’re delighted to hear you were pleased with the fast turnaround and found our drivers polite and professional.
We appreciate your support and look forward to seeing you for your next collection soon.
Many thanks,
Saf
IHI Customer Care
Dangerous driver reported to police
I had the misfortune of encountering one of your drivers this morning attempting to illegally drive through roadworks in Wandsworth where the signs clearly state 'road closed'. Despite Thames Water engineers and me trying to reason with him, he became aggresive and rude and attempted to drive round the roadworks on the pavement. The photos of the vehicle and the driver have been sent to the police
January 19, 2026
Unprompted review
Reply from ihateironing
Dear Nick,
We are very sorry to hear this, and we thank you for bringing it to our attention. Our drivers undergo thorough training to ensure they drive safely while representing our company to the high standards we uphold across all areas of our business.
We are working hard to pinpoint the driver in question. To assist our investigation, we kindly ask that you forward any photos and details to info@ihateironing.com. This will allow us to carry out the appropriate procedures and ensure that all road safety measures are strictly adhered to.
Best regards,
IHI Customer Care
Reply from ihateironing
Hello Carol,
Thank you for your kind words. We’re delighted to hear that our service has become your favourite and is helping to save you both time and effort.
Your convenience and satisfaction are our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Totally stress free experience-sensibly…
Totally stress free experience-sensibly priced & effficient service!
January 19, 2026
Reply from ihateironing
Hello Carol,
Thank you for your kind words. It’s wonderful to hear that you are pleased with the stress free, efficient, and reasonably priced service you have received.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
10/10 for service, pricing and convenience!
Honestly, IHI is great; I can’t believe how easy the process is and how reasonable the pricing is!
I’ve been using IHI for about 3 years now and every time it’s as good as - if not better than - the last! The team collect and drop off right to your door and the clothes come back perfect every time.
I even called up to make a recommendation to make the service even better and had a really great chat with a very friendly member of the team, who made it clear that the feedback was really valued and that they’re always looking to improve!
Genuinely 10/10 recommend them - great service, very well priced and could not be more convenient!
January 19, 2026
Unprompted review
Reply from ihateironing
Hello Will,
Thank you for taking the time to share such thoughtful feedback. We’re absolutely delighted to hear how consistently positive your experience has been over the past three years, and that our service continues to meet and exceed your expectations.
We set high standards across every aspect of our business, so your recommendation truly means the world to us. We’re especially pleased to hear that you felt your feedback was genuinely valued, and that continuous improvement and customer satisfaction are always our top priorities.
Thank you again for your loyalty and support. We look forward to seeing you for your next collection soon.
Kind regards,
Saf
IHI Customer Care
Very happy with the service
Very happy with the service. The team does amazing job, great service in general and very convenient.
January 20, 2026
Unprompted review
Reply from ihateironing
Hello Anna,
Thank you for your kind words. We’re delighted to hear how happy you are with the service and that you found it both convenient and of a high standard. We set high expectations across all areas of our business, so your feedback truly means a lot to us.
We look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Reply from ihateironing
Hello Henry,
Thank you for taking the time to share your experience. We’re delighted to hear that you received excellent service and that our quick turnaround from collection to delivery met your expectations.
We sincerely appreciate your support and look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
They lose items
Miami: They lost my comforter, tried to deliver someone else’s items twice, then admitted it was lost. No compensation offered.
Delicate items have also come back damaged (snags, pulls).
Unreliable service — not to be trusted.
January 19, 2026
Unprompted review
Reply from ihateironing
Dear Sergei,
We sincerely apologise for the issues you have encountered with our service. This falls far short of the standards we set for ourselves, and we truly regret letting you down.
We are personally in touch with you and will continue to work closely to ensure the matter is appropriately addressed and fully resolved.
We appreciate your patience during this process and recognise that these incidents have shaken your trust in our service. We are genuinely sorry for the disappointing experience and remain dedicated to making the necessary improvements to our service.
Kind regards,
IHI Customer Care
Reply from ihateironing
Hello Charles,
Thank you for taking the time to share your experience. It’s wonderful to know that the service met your expectations and that your order was laundered to your satisfaction, with a timely door to door service.
We look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Very poor experience
Very poor experience. Dont trust these people with your treasured items trust me. They also fail to take liability.
January 17, 2026
Unprompted review
Reply from ihateironing
Dear Lewis,
We are very sorry that your most recent experience did not meet your expectations, and we sincerely regret letting you down.
Your complaint has been escalated to our dedicated Customer Care Manager, who has reviewed the matter and personally reached out to you. We take your feedback very seriously and thank you for your patience during the resolution process.
While we remain committed to making the necessary improvements to our service, we recognise that we have shaken your trust, and for that we genuinely apologise.
Best regards,
IHI Customer Care
Reply from ihateironing
Hello Robert,
Thank you for sharing your feedback. We’re delighted to hear that you experienced an excellent and efficient service at a reasonable price.
We truly appreciate your support and look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Reply from ihateironing
Hello Alex,
Thank you for sharing your feedback. It’s wonderful to hear that our punctual service and high quality standards have consistently met your expectations.
Your convenience and satisfaction remain our priority, and we look forward to continuing to deliver the standard of service you have come to expect.
Many thanks,
Saf
IHI Customer Care
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