Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Absolutely incredible service every time - my items are back within 24 hours! If there are any marks they are not able to get out, it’s great they let me know prior to collection. Would highly recomme... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
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Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with them for some time .
I have been with them for some time .. get the same thing done .. randomly put prices up without notice and do not inform customer.. please check your accounts .. also customer service are rude
February 21, 2026
Unprompted review
Reply from ihateironing
Dear L,
We are very sorry to hear about the recent issues you encountered with our service. We strive for accuracy and transparency in our pricing, and our customers were notified prior to the changes, which took effect on 8th January 2026.
We take your feedback very seriously and would greatly appreciate the opportunity to address and resolve your concerns. Unfortunately, we have been unable to locate your account based on the information provided.
Please kindly contact us at info@ihateironing.com so we can investigate and resolve the issues you outlined. In the meantime, we thank you for your feedback and remain committed to making the necessary improvements to our service.
Many thanks,
IHI Customer Care
Fast, efficient and helpful
Thank you team for always being on time, efficient, prompt service and helping make my week better.
I have been using this service due to mum being ill and lots of hospital visits. Also, it is very rare to get a high levek of quality checks and verifying materials before proceeding. I definitely highly recommend your services.
February 21, 2026
Unprompted review
Reply from ihateironing
Hello Akua,
Thank you for your kind recommendation. We're so pleased that we have been able to provide much needed ease and convenience during this time. It's wonderful to hear that our quality checks and approval processes have exceeded your expectations and helped to build confidence in our service.
Your convenience and satisfaction remain our priority, and we are here to support you whenever you need us.
Kindest regards,
Saf
IHI Customer Care
Reply from ihateironing
Hello Sophie,
Thank you for your kind words. We are thrilled to hear that you have consistently been satisfied with the efficiency, reliability, and quality of care we provide.
We truly appreciate your continued support and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Well….I booked a pick up of my laundry.
Well….I booked a pick up of my laundry.
They came, on time!
Perfect!
(Can tell you no more until they return with my sparkling clean washing…folded perfectly, hopefully!)
February 20, 2026
Reply from ihateironing
Hello Carolyn,
Thank you for taking the time to review our service. We are so pleased your expectations have been met so far.
Your convenience and satisfaction are our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
I've been out sourcing my laundry for a…
I've been out sourcing my laundry for a long time. Absolutely amazing service-Always quick to resolve an issue-which happens rarely but when it has they are brilliant. Great turnaround-foldened and cared for items. Love!!
February 6, 2026
Unprompted review
Reply from ihateironing
Hello Tracy,
Thank you for your kind feedback. We are delighted to have earned your loyalty and to hear that you have consistently experienced great service, with quality care, prompt turnaround, and helpful support whenever needed.
We hold ourselves to high standards across all aspects of our service, so we truly appreciate your kind words. We look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Great service so far
Great service so far , use this company weekly, so only a positive review, going through a lot of personal stresses at the moment, so this service is helping me manage and stay on top of house admin
February 11, 2026
Unprompted review
Reply from ihateironing
Hello Lucy,
Thank you for taking the time to share your experience with our service. We're so pleased to hear that you can rely on us to help manage your weekly laundry and lighten your household load.
It’s wonderful to know we can make things a little easier for you during this time. We are here to support you whenever you need us.
Best wishes,
Saf
IHI Customer Care
Dry cleaning
Booked a slot online, pick up was punctual, dry cleaning of wool coat absolutely satisfactory and delivery within less than two days. For someone with a busy schedule this has been such a good service experience. Would recommend!
February 17, 2026
Unprompted review
Reply from ihateironing
Hello Monique,
Thank you for sharing your experience. It's wonderful to know that you are satisfied with our punctual pick up, quality cleaning, and timely turnaround. We are so pleased to bring some ease to your busy schedule and to have earned your recommendation.
We appreciate your support and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Works well
I find the booking, collection and delivery system works very well for me. Everything g comes back well presented.
February 17, 2026
Unprompted review
Reply from ihateironing
Hello Catherine,
Thank you for your kind feedback. We are so pleased that our convenient door to door service and quality care have met your expectations. Your satisfaction is our priority.
We look forward to maintaining the high standard of service you have come to expect.
Best regards,
Saf
IHI Customer Care
Efficient and seamless
Been a regular customer for over 6 months - highly recommend.
February 16, 2026
Unprompted review
Reply from ihateironing
Hello Neha,
Thank you for taking the time to review our service. We are thrilled to know that you have consistently been satisfied with the ease and efficiency we provide, and we are grateful to have earned your loyalty over the past six months.
Your convenience and satisfaction are our top priorities, and your high recommendation means a great deal to us. Thank you once again for your continued support. We look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
Reliable, competitively priced and perfect for busy households.
Ihateironing is really reliable, they always turn up during the specified hours. The times for collection and drop off are really flexible which is great - i..e you can get a slot pretty quickly (we still try not to pick ones immediately though to be fair on the business). We had an issue where the linen shirts were coming back a little creased a few times, I think due to the nature of the fabric and possibly learnings in-house, but we spoke to customer service when this happened and they have ensured it hasn't happened since so quite pleased about that. I would say the prices are really competitive as well. Perfect for busy households!
February 16, 2026
Unprompted review
Reply from ihateironing
Hello Yvonne,
Thank you for your kind feedback. We’re delighted to hear that you find our service reliable, flexible, fairly priced, and well suited to busy households, and that is exactly what we strive for.
We’re also pleased to know that you found our Customer Care support prompt in resolving your concerns. Maintaining our high standards is very important to us, and we are committed to making the necessary improvements to our service, so we truly appreciate your support.
We look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Reply from ihateironing
Hello Gianni,
Thank you for sharing your experience with our service. We’re so pleased to hear that you’re satisfied with the efficiency we provide. We aim to bring ease and convenience to your laundry day, so we truly appreciate your feedback.
We look forward to seeing you soon for your next collection.
Many thanks,
Saf
IHI Customer Care
10/10
Needed a suit dry cleaned so I had a look on google and found this place. I hate ironing Epsom were brilliant. The process was so easy, you fill in details online, there was so much availability. You could chose when you would like the items collected and then returned, all from the comfort of you own home. I would 100% recommend as the suit has turned out perfectly, and they even gave a free carry bag. Quick and efficient- thank you!
February 12, 2026
Unprompted review
Reply from ihateironing
Hello NP,
Thank you for your kind feedback. It’s wonderful to hear that you were satisfied with the ease, convenience, and flexibility of our service. We’re pleased that the quality of your suit cleaning met your expectations and that you appreciated our complimentary laundry bag.
We truly appreciate your recommendation and look forward to continuing to serve you.
Warm regards,
Saf
IHI Customer Care
I am writing to express my…
I am writing to express my disappointment with the recent laundry service I received.
Unfortunately, the clothes do not smell like they have been properly washed. There is no noticeable detergent or fabric softener scent, and the items do not feel fresh or clean. This is quite concerning, as cleanliness and freshness are the main reasons for using a professional laundry service.
February 11, 2026
Unprompted review
Reply from ihateironing
Dear Pubby,
We are very sorry to hear about your recent experience with our service. This falls far below the high standards we strive to deliver, and we sincerely apologise for the disappointment caused.
Unfortunately, we have been unable to locate your account using the information provided. Please could you kindly contact our Customer Care Team at info@ihateironing.com so we can investigate this further for you? If there is ever an issue with an order, our policy is to arrange a re-collection so the items can be re-cleaned free of charge.
Your satisfaction is extremely important to us, and we would greatly appreciate the opportunity to put this right.
Best regards,
IHI Customer Care
Do exactly what they say they'll do
We are renting. Landlady was away and washing machine died. I have 4 kids, probably do 20 washloads a week. Being without a machine whilst waiting to get the replacement, would have had all our lives ground to a halt quickly. Found these guys on google and they literally fixed our problem and kept our house running for about 10 days in the end! Thank you so much. Did exactly as they said on the tin. Will definitely use again in similar situation or for other services like dry cleaning or tailoring. Thanks!
November 1, 2025
Unprompted review
Reply from ihateironing
Hello Will,
Thank you for taking the time to leave a review. We’re so pleased that we could step in and provide the reliability and convenience your family needed during those 10 days. Knowing that our service made a meaningful difference truly means the world to us.
We sincerely appreciate your kind words and look forward to assisting you again whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Reply from ihateironing
Hello Steve,
Thank you so much for your kind words. We’re delighted to hear that you had such a terrific experience and truly appreciate your recommendation.
We look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Excellent
Convenient, trustworthy, communicative and great results !
February 9, 2026
Unprompted review
Reply from ihateironing
Hello Yasmina,
Thank you very much for your feedback. We’re delighted that you feel confident entrusting us to provide a convenient, reliable service with the high quality standards you expect.
We truly appreciate your support and look forward to continuing to deliver the level of service you have come to expect from us.
Kindest regards,
Saf
IHI Customer Care
Amazing service and time efficient
Amazing service and time efficient, they are so good with cleanliness and customer service i have never experienced this with any laundry service in London.
Thank you for making my life easier!
February 7, 2026
Unprompted review
Reply from ihateironing
Hello Nada,
Thank you for your kind words. We’re thrilled to hear that our efficiency, high quality standards, and customer care have exceeded your expectations and helped to bring some ease to your life.
We truly appreciate your support and look forward to seeing you on your next laundry day.
Best regards,
Saf
IHI Customer Care
Efficient & speedy
Efficient , speedy & reliable service. I live in a flat & hate having laundry hanging about to dry. I send all my sheets & towels & other items . The laundry is picked up & returned usually the next day for a very reasonable price
January 30, 2026
Unprompted review
Reply from ihateironing
Hello Mrs Musnicki,
Thank you for taking the time to review our service. It’s wonderful to know that we’ve been able to bring some added convenience to your laundry day and that you’re satisfied with our prompt turnaround and reliable service.
Your convenience is our priority, and we look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Amazing concept, incredible service.
It’s not often that I feel compelled to write a review after receiving good service, but Ihateironing I am thoroughly impressed by.
I think the concept is great which is further supported by the most intuitive and user friendly app. The customer service shadows this in every way too, it’s easy to get hold of someone whether through instant message within the app or via phone call.
I was quick to receive a message response in the app and no wait times or robots on the phone.
The service required an additional day than originally planned which was communicated excellently.
On the day of delivery to return the items back to me, I was unexpectedly unable to meet the driver at the original address. The team at IhateIroning had this sorted for me within minutes and was able to reroute their driver to ensure I received my items on time.
I cannot recommend highly enough and I look forward to using IHateIroning in the future.
Thank you to all those involved in the conception and operation of the business!
A*!!
February 5, 2026
Unprompted review
Reply from ihateironing
Hello Andrew,
Thank you for taking the time to share your experience with our service. We are thrilled that the ease of our app and attentive customer care exceeded your expectations. It’s wonderful to know that you felt your convenience was prioritised and that you were so impressed with our service that we earned your high recommendation.
Your feedback means the world to us, and we truly appreciate your support. We look forward to continuing to provide you with the high standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Great experience and quality service
Used this for the first time and was not disappointed. The process was extremely seamless and the app even better than the website. The service was fantastic. Prompt collection and delivery. The items were cleaned and ironed and sent back literally looking as new as they could be! Would definitely recommend.
February 4, 2026
Unprompted review
Reply from ihateironing
Hello K,
Thank you for your kind feedback. It’s wonderful to hear that you had a seamless, convenient, and timely experience with our service. We’re so pleased that the quality of the cleaning and pressing of your items impressed you and that we earned your recommendation.
We truly appreciate your support and look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
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