iHeartDogs.comReviews 

102
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including apparel and pet wellness items, and appreciate the variety available. Many people feel good about their purchases, knowing that the company is transparent about how it uses donated funds to help dogs in need. Ordering is described as easy, and the delivery service is generally fast and prompt, with customers receiving timely updates. However, some people mentioned issues with the delivery service, noting that items were not sent out promptly or that they would prefer a different shipper. A few other people also felt that contacting customer service about order issues was difficult, and some expressed a desire for new and exciting items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of items purchased,... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and being... See more

Ethics

Customers consistently note positive experiences with ethics, often expressing satisfaction in knowing their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the number of dog toys you offer and at a reasonable price. This allows me to buy them throughout the year to give to a few shelters at Christmas for the dogs who don't find a home for the holi... See more

Rated 5 out of 5 stars

I always feel better about spending the money I do at iHeartDogs because the company is so transparent about how it uses donated funds to feed and care for dogs. Spending in these tough economic con... See more

Rated 5 out of 5 stars

Ordering Items is Very Easyand I have been very Pleased with the Items that I have Ordered. I fully Support the Work That I Heart Dogs Does, Particularly saving ShelterDogs Lives by Transporting Them... See more

Rated 5 out of 5 stars

I Love buying from your company because it helps all the animals. You have great items for sale at great prices and I show everything off to everyone. I also give a lot off your items for holidays,... See more


Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(102)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I let the dogs out

I loved the sentiment "who let the dogs out". It attracts a lot of attention when I wear it. It is a quality T and true to size. The price was fair, the delivery swift and the benefit to the dogs wonderful.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is a company with heart...and a great love for dogs

This is a company with heart...and a great love for dogs. Their products are fun for dogs and their people, and they contribute to dogs in need. What could be better than that, well except all of their wonderful stories about rescues. Thank you, iHeartDogs for all that you do.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

I liked helping other animals and…

I liked helping other animals and getting t-shirts. I've also bought other dog rescue items. I just found it difficult to be able to use my "hero credit" each month. To be honest, I was never able to redeem it. It should not be that difficult (only arriving in one email? Why isn't it in the site when we log in?) I've purchased multiple times but not in the past 6 months. I was tired of not being able to access what I was promised each month.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quality products and fast shipping

I have loved my experiences ordering from this site! Since I am on a tight budget I can’t afford to order often but when I have ordered I have had positive experiences. The orders are shipped quickly and the products are good quality

December 15, 2025
Unprompted review
Rated 3 out of 5 stars

Contact poor …

Never able to contact anyone of you have an issue with an order. Also unsure where all the money really is going. Considering stopping my support and giving to a local spot

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

The fabric is sll nice

The fabric is all nice
Sizes are not all tiny Asian sizes! Company kept me updated on order delivery
It arrived in a week to Indiana. It is nice prices * for a good cause
Very timely for my Mother's Day gifts. Very pleased.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied with orders and customer service

I have ordered a few times from this company and have always been completely satisfied with what I've gotten the quality the price. I had some billing issues which may have been partially my fault for the confusion. They rapidly responded more than once to my emails and we got everything resolved. I don't know personally what percentage of donations goes directly to rescues, but I do know that you have to spend money to make money when you're in business being in business myself. The more money they make the more money they are able to put towards the cause. I guess if you're not happy that they are a for-profit organization such as Petco and PetSmart that also do good work then maybe try supporting nonprofit or not for profit organizations you might be happier. 🤷‍♀️

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a sweatshirt from…

I ordered a sweatshirt from iheartDogs.com and a couple other items. I have to tell you I do not think i am going to get sweatshirts from any other place. Quality, Sizing... WONDERFULL

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

The products I got from iHeartDogs was…great!

The products I got from iHeartDogs was top quality. I had no issues of any kind. What I want to say most here is that this site is about saving DOGS!!! If I didn't think they were, I wouldn't give them the time of day! They work on behalf of homeless dogs! I'm so grateful to them! They advocate and educate. I can't say enough good about them for the work they do!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order 5 days ago

I placed an order 5 days ago. Nothing has been sent to USPS to be delivered. No one responses to my email. The customer service link no longer exists. I'm pretty sure this is a SCAM at this point. CORRECTION, I did receive an AI response but no real additional information . . . just to be patient.

October 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look