iHeartDogs.comReviews 

102
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including apparel and pet wellness items, and appreciate the variety available. Many people feel good about their purchases, knowing that the company is transparent about how it uses donated funds to help dogs in need. Ordering is described as easy, and the delivery service is generally fast and prompt, with customers receiving timely updates. However, some people mentioned issues with the delivery service, noting that items were not sent out promptly or that they would prefer a different shipper. A few other people also felt that contacting customer service about order issues was difficult, and some expressed a desire for new and exciting items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of items purchased,... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and being... See more

Ethics

Customers consistently note positive experiences with ethics, often expressing satisfaction in knowing their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the number of dog toys you offer and at a reasonable price. This allows me to buy them throughout the year to give to a few shelters at Christmas for the dogs who don't find a home for the holi... See more

Rated 5 out of 5 stars

I always feel better about spending the money I do at iHeartDogs because the company is so transparent about how it uses donated funds to feed and care for dogs. Spending in these tough economic con... See more

Rated 5 out of 5 stars

Ordering Items is Very Easyand I have been very Pleased with the Items that I have Ordered. I fully Support the Work That I Heart Dogs Does, Particularly saving ShelterDogs Lives by Transporting Them... See more

Rated 5 out of 5 stars

I Love buying from your company because it helps all the animals. You have great items for sale at great prices and I show everything off to everyone. I also give a lot off your items for holidays,... See more


Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(102)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've NEVER had negative experience with…

I've NEVER had negative experience with the products NOR the company!
What people don't understand is, NOT EVERY DOG will RESPOND the same way to products for itching, etc...
JUST LIKE PEOPLE....we do NOT Everyone responds to Medications the same!
This is where STUPID PEOPLE LIKE IN THE BAD REVIEWS ARE at FAULT!!
I've been using I HEART DOGS PRODUCTS for Over 15 years!!!

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Organization!

I have shopped in support of this Wonderful Organization in the past and have been delighted in Every Way along with having found unique gift items and special items for myself I am Proud to Support them and their Causes and Missions.
Please take a look 🙏 and Share. One by One We Can make a Difference! #picsforpaws

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered multiple times

I have ordered multiple times. I always received my orders exactly as described and on time. It really helps to know that donations are going to homeless dogs. I've recommended this sight to friends.

January 24, 2025
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Susan,

Thank you so much for your continued support and for sharing your experience! We're thrilled to hear that your orders have always arrived as expected and that our mission to help shelter dogs resonates with you. Your recommendations mean the world to us, and we truly appreciate you being a part of our iHeartDogs family. We look forward to serving you again soon!

Rated 2 out of 5 stars

I cannot imagine why EVERY dog needs…

I cannot imagine why EVERY dog needs over £3500 raised, every time. There is something suspicious here in my opinion. People being fleeced

January 7, 2025
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Maggie. We apologize for the delayed response here and are sorry to hear that you feel this way. Transparency is very important to us, and we work closely with our charity partners to ensure that donations are used as intended. If you have any concerns or specific questions about a fundraiser, we’d be more than happy to direct you to the relevant charity partner for more details.

Please feel free to email us at orders@iheartdogs.com with the details of the fundraiser you're referring to, and we’ll do our best to provide clarity. We truly appreciate your support and concern for dogs in need!

Rated 1 out of 5 stars

I purchased your allergy & Itch relief…

I purchased your allergy & Itch relief soft chews on 11-12 2024. I have a pit bull who is currently taking 16mg of Apoquel daily. After reading the reviews of other dog owners I thought this may be helpful for my adult dog Stella. Her Itching became worse and she got red spots on her belly after the first week of use. She didn't like the taste. I continued use and finished the first container. The redness went away but the itching has continued. I have seen no relief. I would like to receive a full refund which was advertised when I purchased the product. I called the phone number on my bank statement no one answered. Finally I looked up Iheartdogs.com and found this site. My name is Doreen Pirronello please email me a phone number that I can reach a live person so my bank can recoup my money.

November 27, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Doreen,

Thank you for taking the time to share your feedback about the Allergy & Itch Relief Soft Chews. We're truly sorry to hear that the supplement didn't work out for Stella. Upon reviewing your case, we see that you’ve since been in contact with our customer service team and were issued a refund for the product. If you have any future questions or concerns, please do not hesitate to reach out to us directly here: https://iheartdogs.com/contact-us-faqs/

Rated 5 out of 5 stars

I had a great experience ordering…

I had a great experience ordering apparel. It came quickly, good quality, and as ordered. I plan to order more for the holidays and help out the doggos!

November 29, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Bonnie - we are thrilled to hear!! And the doggos thank you!

Rated 2 out of 5 stars

Missing items

What went wrong? I can't find the balance of my order and of course their customer service doesn't seem to exist. I sent an email, left a voice mail, and tried chatting but no one responds

October 19, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Sheryl - Were you able to get this resolved? Did you receive the balance of your order? Please let us know and we would happy to help if needed!

Rated 4 out of 5 stars

Itch and allergy relief

I bought the itch and allergy relief for my 11-year-old blue staffy the first 2 months the stuff seem to work great in the last month she has had two outbreak of hives the itching back and she's having yeast problems again I need to up the dose I give her three a day she's a 70 lb dog after a while does their body get used to this and might need to change to something else anybody else having the same results cuz somebody maybe give me some idea the veterinarian wanted to treat it with chemical stuff which I'm really not fond of zymox and I went with this instead again for the first two months it'll work exactly as I said it would in the last month she's had two terrible outbreaks

August 14, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Steven - Thank you so much for letting us know how it is going. Have you had more success with increasing the dosage? Please let us know how you pup is doing -- we would love to know.

Rated 1 out of 5 stars

Never received product

Never received product. Playing games with back and forth emails. This company is SCAM. Read reviews about this company before considering purchase. Items are from China and people have had issue with their dogs from their products!

July 1, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hello - Thank you for notifying us about not receiving your order.

We apologize for the inconvenience and not receiving your order! This can happen from time to time as we rely on our carriers for delivery.

It sounds like you have already reached out to our support team. Typically we resolve any customer concerns immediately. If you could please post your order # here, I'd be glad to look it up and reach out to your privately to resolve. Customer satisfaction and feeding dogs are both of the utmost importance to us.

All of our consumables are manufactured here in the United States and all of our products are shipped from Anaheim, CA.

Rated 5 out of 5 stars

I had received a magnetic decal that…

I had received a magnetic decal that was bent and creased in the middle. After my initial review, iHeart dog staff went above and beyond to make sure I was satisfied. They stayed in touch with me through the entire replacement process. I am so impressed!! I’ve not seen this level of customer care in years!

June 14, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

We are so glad you reached out. Thank you for the update and please let us know if there is anything further we can do for you! :)

Rated 5 out of 5 stars

Read about your Allergy and Itch oral…

Read about your Allergy and Itch oral med. Sprays and lotions haven’t helped their miserable scratching so I ordered.
ONLY TWO DAYS LATER NO MORE SCRATCHING!!! Am so pleased!I’ve been spreading the word through our neighborhood Nextdoor community web page.
[Confidential: I can’t splash your name all over ND or will be banned for merchandising]

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

I heart dogs purchases help abused animalss…

My merchandise from iheartdogs is always very good quality , priced properly, and excellent shipping speed. And meanwhile with every order you are making a donation to help homeless and abused animals. I have made numerous purchases throughout 2023 and to the present.

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for taking time to share your feedback - we appreciate the kind words. As always, thanks for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

I love this site

I love this site! I have bought gifts, treats, supplements and other things and have loved it all. I do the monthly contribution and support the occasional flight as I can. Keep up the great work!!!

May 3, 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Amy! We appreciate your support!

Rated 5 out of 5 stars

Love how yall help the animals

Love how yall help the animals, shipping is fast and great products

April 16, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We couldn't do what we do without support from individuals like you, Kimberly! Thank you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

These earrings are beautiful

These earrings are beautiful! They will be a Mother's Day gift for our daughter 💟.

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for the feedback, Karen! I hope your daughter loves them!

Rated 4 out of 5 stars

My Opinion

They give important, cute, real and helpful information. They help so many animals. I love, I❤️dogs!

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you! We appreciate the kind words and your support, Sandy!

Rated 5 out of 5 stars

Always pleasede

Because I am always pleased and satisfied with your products!

April 10, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

That's wonderful to hear, Camille. Thanks for the kind words and your support!

Rated 5 out of 5 stars

This company does the most for dogs

This company does the most for dogs. They are top-notch. Everything I have received from them is top quality. I will always support Heart Dogs!

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you, Paulette! As always, we appreciate you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

Love this site

Love this site. Very informative.

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for your support!

Rated 5 out of 5 stars

Love the stories and choices of charities

I love all the rescue stories and pictures. The choice of sponsored charities is great and the selection of products is helpful to browse through for purchase. It’s nice to buy clothing that is fun to wear and also benefits hungry pups!

March 14, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We appreciate the kind words and feedback. As always, thank you for partnering with us in support of shelter dogs!

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