iHeartDogs.comReviews 

102
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including apparel and pet wellness items, and appreciate the variety available. Many people feel good about their purchases, knowing that the company is transparent about how it uses donated funds to help dogs in need. Ordering is described as easy, and the delivery service is generally fast and prompt, with customers receiving timely updates. However, some people mentioned issues with the delivery service, noting that items were not sent out promptly or that they would prefer a different shipper. A few other people also felt that contacting customer service about order issues was difficult, and some expressed a desire for new and exciting items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of items purchased,... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and being... See more

Ethics

Customers consistently note positive experiences with ethics, often expressing satisfaction in knowing their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the number of dog toys you offer and at a reasonable price. This allows me to buy them throughout the year to give to a few shelters at Christmas for the dogs who don't find a home for the holi... See more

Rated 5 out of 5 stars

I always feel better about spending the money I do at iHeartDogs because the company is so transparent about how it uses donated funds to feed and care for dogs. Spending in these tough economic con... See more

Rated 5 out of 5 stars

Ordering Items is Very Easyand I have been very Pleased with the Items that I have Ordered. I fully Support the Work That I Heart Dogs Does, Particularly saving ShelterDogs Lives by Transporting Them... See more

Rated 5 out of 5 stars

I Love buying from your company because it helps all the animals. You have great items for sale at great prices and I show everything off to everyone. I also give a lot off your items for holidays,... See more


Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(102)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love every product I buy

I love every product I buy. You always ship right away and you are helping dogs everywhere! Keep up the good work!!

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Lori! We appreciate your support!

Rated 5 out of 5 stars

great gifts

great gifts, fast service and also every buy something goes to feeding shelter dogs and cats.

March 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you for partnering with us in support shelter animals, Julia! We appreciate your support!

Rated 5 out of 5 stars

Fair and Fast

Fair and Fast - that's how I would describe all of my dealings with iHeartDogs. I've always received the items I have ordered and on the rare occasion something is wrong, they have been ready and willing to make it right.

June 26, 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Absolutely! Thank you for sharing your feedback. If ever you have any questions/concerns, please do not hesitate to reach out to us directly.

Rated 1 out of 5 stars

This is for Iheartdog.com immune support supplement

This is for Iheartdog.com immune support.i got the immune support supplement. First the my dog would not eat unless my other dog would eat it. I read on the warning label after I got it that if your dogs had seizures don’t give it to them. My dog does not have a history of seizures. I was still very careful of this and gave only .5 pill. The first day he stopped itching. Second day he kept on making a yelp/bark noise and ran to me for protection. It happened every couple of hours. After that happened I stopped giving it to him and after 24 hours his symptoms disappeared. Now I have one open container and 2 unopened containers that I don’t know what to do with. The customer service won’t answer your email and supposedly the company won’t take the product back. Please keep your dog safe and not order anything from them.

April 4, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Jen - First thank you for letting us know about your experience.
We strive to offer the best products and the best experience but understand that isn't possible all of time. Therefore, we offer the Heart Promise where we do fully refund if you are not completely satisfied with the product and purchase. It sounds like your pup may not have had the best experience with this supplement. The best way to reach us is to send us an email at orders@iheartdogs.com and we can assist you further. Thanks!

Rated 5 out of 5 stars

I gave my 18 year old husky their…

I gave my 18 year old husky their supplements for years. She thrived and I believe lived longer because of them! Highly recommend the bone broth mushroom powder.

April 1, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

JT - Thank you for sharing your experience and are thrilled to hear that our supplements worked so well for your pup. The Bone Broth is an amazing product!

Rated 1 out of 5 stars

All there products are made in China

All there products are made in China. Therefore, items don't last. Not recommended.

October 25, 2023
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Aimee - We appreciate your feedback. I'm sorry to hear that your product did not last. We value your business and want to make it right. Please reach out to orders@iheartdogs,com and let us know how we can help.

Rated 1 out of 5 stars

They start to steal other rescue’s post…

They start to steal other rescue’s post on instagram, pretend they are legit non-profit organization, and delete all the comment which is question them. They are not truly helping dogs, but use it. Please have more people stand up

October 19, 2023
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Nate! We apologize for the delayed response but wanted to follow up nonetheless. Regarding your concern about content misuse on socials, I encourage you to contact our Customer Service team directly and share specific information/details regarding this. Our team would be happy to review and provide clarity there. Regarding your concern about us helping dogs - we absolutely do donate to help shelter/rescues around the world. If you wish to verify our donations, I encourage you to contact our charity partner, Greater Good (greatergood.org) directly.

Rated 3 out of 5 stars

iheartdogs.com is different than iheartdogs.org

The thing I want to communicate is that iheartdogs.com is different than iheartdogs.org: I Heart Dogs Rescue (iheartdogs.org) became an IRS approved 501(c)(3) nonprofit charity in February 2013, and officially opened its shelter doors on November 13, 2015 in Warren, Michigan. Iheartdogs.com has some broken links so I couldn't find when they setup or where they are located.

August 17, 2023
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi there! We sincerely apologize for the delayed response, but wanted to follow up nevertheless. You are correct - we are different from I Heart Dogs Rescue (iheartdogs.org) and although our names are nearly identical, we have no affiliation with them. We, iHeartDogs (iheartdogs.com), are a for-profit, for-purpose retail company located in Anaheim, CA. Each purchase made in our store provides a donation towards our giveback programs. If you wish to verify our donations, we encourage you to contact our charity partner, Greater Good (greatergood.org), directly.

Rated 1 out of 5 stars

The make you get a membership for some items

Some items can only be purchased if you are a member. So you cant pay thr higher amount for the item they make you get a membership to order it. No Thanks! Wouldnt the higher amount be better to pay since it would be more money helping animals.

August 4, 2023
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Kathleen! We apologize for the delayed response but wanted to respond nonetheless. I'm not sure which product you were interested in back at that time but, typically all of our products are made available for purchase to members and non-members. I encourage you to reach out to our Customer Service Team directly at orders@iheartdogs.com if you have any current questions/concerns regarding our product offerings.

Rated 1 out of 5 stars

Unsubscribe request doesn't work

This company repeatedly spams my business inbox. I have unsubscribed but keep having emails sent to me. I don't currently own a dog nor am I interested in promoting them. It would be nice if their unsubscribe feature actually worked.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Setvice

I emailed them with a small customer service issue and they promptly responded AND went way above and beyond to make things right. I was beside myself at how quick and easy it was and am highly satisfied with their excellent customer service.

March 5, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing Service

I recently purchased some items from this website. Received the wrong item...contacted customer service and to date no one has responded to me. No way to call them...only email. Very disappointed with their service.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

This is a fabulous company

This is a fabulous company that loves dogs. They donate to different shelters and help every doggy they can.
I have ordered several products from this company and I’m very pleased with the quality and results, especially of the CBD oil for dogs, the treats for good dental hygiene, and the toppers they offer for good immune health for our dogs.

I love getting something healthy and fun for my terrier and knowing that we are helping other dogs that have not yet found their forever homes.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Saving dogs is what they do.

Great company!! Saving dogs is what they do.
You can scroll through all the helpful dog information they offer, make a purchase from the large variety of things they sell knowing 100% of each purchase goes to the fight of saving dogs life's, plus you can even find offer's for free gift's.

I have ordered several times = never disappointed.
I have received every free gift I have requested.

February 2, 2020
Unprompted review

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