While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, most reviewers were somewhat happy with their experience overall. People frequently share wonderful personal stories about exceptional servers who treat visiting guests like family and provide truly outstanding hospitality throughout their meals. Consumers frequently mention that the restaurant atmosphere feels cozy and welcoming, and many favorite breakfast dishes arrive hot, fresh, and exceptionally delicious. Some reviewers were not happy with inconsistent food preparation, noting frequent problems like cold plates, burnt items, and undercooked or raw elements. Visitors additionally described experiencing frustratingly long waiting times, inattentive staff members, and occasional cleanliness concerns regarding messy tables, trash, and walkways.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting attentive, polite, and helpful servers... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising friendly and efficient staff... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers praised outstanding, delicious... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers noted that their food was good or... See more

Location

Consumers find location to be ambiguous as patrons share experiences from various cities and branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

1st order from Monroe IHOP. Food was good. Took over an hour for delivery. No napkins, utensils, butter, syrup, salt and pepper, catsup or any condiments or supplies of any sort. Not impressed with se... See more

Rated 3 out of 5 stars

Today at balajat IHOP branch - So, it was like me craving for crunchy Belgian waffles and yes craving succeed. However, my daughter ordered split combo whereas the pancake ain't cook in t... See more

Rated 3 out of 5 stars

IHop-I ordered pancakes, tasty, BUT, no butter, syrup included, looked that pancakes were thrown in the container 🤨 Will not order ever again, and will spread my experience.

Rated 3 out of 5 stars

I visited the UCF location # 36-211 this am and my server, the ONLY person I saw on the floor was Ethiana. SHE is the only reason I gave 3 stars instead of just 1. And to be fair, I don't know i... See more


Company details


Contact info

3.2

Average

TrustScore 3 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(461)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A disappointment to eat here I ordered…

A disappointment to eat here I ordered the tbone and when it got to the table and tried it, it was horrible dry, colorless and stiff as if I had waited all day to serve it to someone of course I returned it and only ate the broccoli and the small amount of fries that came with the dish and a...plus a couple of extra pieces of broccoli, they knocked $7.50 off the price of the meat, but then I paid $12.50 for the broccoli and fries, insane . I don't know what kind of math they're doing, but I certainly don't think that's worth more than the T-bone steak. Needless to say, we won't be returning to this restaurant, there was a reason the place was empty.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

happy mothers day not so much

the person that took my order didnt understand or speak english very well he placed my order under the wrong name and the order wasnt close to right my potatoes burnt black my omelet wheres the bacon

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Mother's Day Disappointment

Today is Mother's Day 5/10/2026, and my family wanted to treat me to breakfast. The wait time was not bad. I ordered biscuit and gravy with hashbrowns bacon, eggs, and sausages. When the food arrived, it was cold. I asked the waitress to warm up the gravy. She brought the gravy back and it was still cold. The eggs and pancakes was cold and the biscuit tasted like it was a month old and not fresh. What a waste of time and money. I could have gone somewhere else to enjoy my Mother's Day.
The bathroom reflected the food, "NASTY."
The restaurant was located in Jacksonville, Florida on 103rd street. Quality does not exist anymore.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

So I was carving pancakes

So I was carving pancakes. I have a gluten allergy, and ihop use to have gluten free pancakes. I was bummed out that you guys don't serve gluten free pancakes anymore. Im so disappointed in guys that you don't take care of the people with gluten allergies. Especially when we want pancakes. Come one bring back gluten free pancakes.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

We went again to IHOP in Cary North…

We went again to IHOP in Cary North Carolina today we like to ask for this one particular server her name is LEXY she is a doll not only she is on point. not only does she do her job well, she treats the customers like family and that’s the experience that we received when we had her as our server. She is kind courteous polite will do nothing to make you feel right at home as far as the food itself it’s not bad atmosphere is OK. I found the Mens room. A little dirty should be taken care of. We go there at least twice a week the price is good for seniors and we order from the 55 and over menu.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Rebekah with such amazing customer…

Rebekah with such amazing customer service, looked after us so well.

I work in Government in Australia where customer service is paramount.

Please know Rebekah is a credit to your establishment. Please look after her as she does her customers.

Thank you Rebekah.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Let me tell you about Robert

Let me tell you about Robert. He was so sweet and catered to all our needs. He was going above and beyond cleaning tables all around for other staff. He obviously helps others! Really kind gentleman. Also, Byron was fantastic!!! Thank you both!

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

1st time at ihop in jackson Michigan

1st time at ihop in jackson Michigan. I ordered a omelet with bacon, ham and American fries white toast and a mountain dew. The omelet was cold the potato in the omelet were cold and dry 1 slice of cheese cut in half on top of the omelet toast was cold and hard like it sat there for a few mins. On top of the bad food I was charged $25.00 for I didn't pay attention and I should have when I signed the receipt. No tip cause I left cash tip on table. I will never return to a ihop. No reason for getting charged $25.00 for a omelet. There's alot better restaurants that don't charge thst much for better food. I had to leave for a emergency otherwise I would have ssid something to management.

April 5, 2026
Unprompted review
Rated 4 out of 5 stars

Great service, but no GF Pancakes any more

This review is following a visit to IHOP 36-103 Kissimmee. Jacki our server was really helpful and polite. She is very much a credit to your team. The only thing that stopped this being a 5 star review is even though gluten free pancakes are on the menu, we were told they have been discontinued.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and hot food

I brought my niece, nephew, and baby girl to an early breakfast. Jennifer made our family visit smooth and got us fed fast. Everything was tasty and made to order. We will be back to visit!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Are you REALLY listening to your consumers?


To IHOP Corporate Representatives and Whom It May Concern,

I am writing to express my deep disappointment regarding a recent experience at IHOP #1447 located at 5224 Seawall Blvd., Galveston, Texas 77551. On March 27th, at approximately 9:30 p.m., I visited this location and ordered the gluten‑free pancakes—an item I have relied on for years. To my surprise, I was informed by management that IHOP has discontinued all gluten‑free pancakes and waffles nationwide.

These waffles and pancakes were delicious!

For individuals like myself who live with gluten sensitivity, Irritable Bowel Syndrome, or Crohn’s disease, this decision is more than an inconvenience. It removes one of the few safe, enjoyable breakfast options available when dining out. Your gluten‑free pancakes were not only delicious, they provided a sense of normalcy and inclusion for customers with autoimmune and digestive conditions. Having that option on the menu made many of us feel seen, valued, and accommodated.

The removal of these items is devastating for those of us with limited food choices. On the night of my visit, the only items I could safely consume were hot chocolate and an omelette—neither of which I had my heart set on. Breakfast restaurants are already challenging for people with dietary restrictions, and IHOP had been one of the few places where we could enjoy something as simple and comforting as pancakes without fear of getting sick.

I respectfully ask IHOP to reconsider this decision. Many restaurants are moving toward more inclusive menus to support customers with autoimmune diseases and food sensitivities. Bringing back gluten‑free pancakes and waffles would not only restore trust, it would reaffirm IHOP’s commitment to serving all guests with care and consideration.

Sometimes a single corporate decision can have a significant impact—positive or negative—on entire communities of people. I hope this message helps convey just how important these menu items were to those of us who depend on them.

Thank you for your time and for considering the reinstatement of these essential gluten‑free options. I am requesting a representative to please contact me at the number provided in my message sent to your company. My question to your executives is “Are you listening to your consumers?”

Sincerely,
Terrie S.
Orange, Texas 77630

March 27, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look