Fast delivery. My son loves it and spends a lot of time both indoors and outdoors on it. It was his first go on one and picked it up really quickly. Music pairs easily with Bluetooth. It is heavier... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From ordering the scooter to receiving it very fast and nil issues. Unfortunately the scooter stopped working after 5 months of use. I contacted customer service and replied very quickly and what I ne... See more
Fantastic experience, ordered Hoverboard and cart for my son’s birthday and it arrived within days. I was a little worried but the service had been perfect. I had a query about delivery as items arriv... See more
I bought this hoverboard for my daughter who is 8, she is absolutely inlove with it!!! It's very study, top quality, lights & connects to Bluetooth for music. So easy to set up & use straight away...S... See more
Company details
Written by the company
iHoverboard is a specialist electric mobility retailer, stocking market-leading ranges of hoverboards, electric scooters, and accessories. We are driven by our desire to provide outstanding customer service in the emerging electric mobility industry, offering expert support and advice when our customers need it. We want to ensure that we serve you as well as we can while continually improving our service, which is why your honest Trustpilot review is incredibly valuable to us.
Contact info
Unit 3, Charles street Industrial estate, Charles Street, B70 0AZ, West Bromwich, United Kingdom
- +44 1355 720085
- support@ihoverboard.com
- ihoverboard.co.uk
4.1
Great
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Brilliant service and kept me updated…
Brilliant service and kept me updated with my order great communication would highly recommend this company will def buy from them again
March 12, 2025
Unprompted review
Excellent customer service
Had an issue with the hover board, Customer services fantastic, response time was excellent and when all avenues explored we couldn't fix so a new unit has been sent to me.
March 11, 2025
Unprompted review
Absolutely outstanding experience
Absolutely outstanding experience. Having slight difficulty with our purchase, we received amazing customer service right until the end. Thank you to a wonderful team!!
March 10, 2025
Unprompted review
Excellent customer service care
Initially had a few problems with the original scooter, it was sent to the engineer and could not be fixed so after a few emails to work out a solution, I was sent a new upgraded scooter, the customer service was brilliant they went above and beyond to resolve my situation, above all I would highly recommend this company and would definitely use again if needed at a later date, thankyou iscooter
March 6, 2025
Unprompted review
Great customer service had an issue…
Great customer service had an issue with my meter screen which was broke emailed about part and sent me a new one with quick reply very happy with the service 5 stars from me
March 3, 2025
Unprompted review
Total rip off
Total rip off. The board and kart are working properly. Got in in contact with them and they have said I need to pay £50 for a replacement. It's taken 4 months and now they are saying I can not have a replacement and that I have to go to a workshop and pay to get it repaired and they will refund me. Now I have no confidence in this what so ever. Please stay away.
March 6, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Brilliant fun & great customer service
The hoverboard and go kart attachment are so much fun! Our 9 year old loves it. There was an issue with the seat at first but it was quickly resolved by the company with very fast and efficient customer service.
January 28, 2025
Unprompted review
Highly recommend
I Purchased an electric scooter for my four years old from ihoverboard, five months ago. He takes it on the school run and it is always well admired by the other parents. My little boy loves his scooter, it is well made and connects to bluetooth on my phone so he can listen to music while on his scooter. I highly recommend it for youngsters. The scooter is very safe and study. It comes with a ton of stickers for the child to stick on the scooter to make it even more cool. I wanted to wait to see how it goes before I wrote a review and it is still going strong and I am happy to give the scooter 5 stars!
March 5, 2025
Unprompted review
Great hoverboard gift for children
My daughter loves the hoverboard and had lots of fun using it both in our house and in the parks. There was an issue with it but the customer team responded quickly and helped us to make it work. I really recommend this gift for children!
March 4, 2025
Unprompted review
i scooter
I want to thank this company iHoverboard for their
immediate approach to a fault i had with my scooter
and was replaced with a new scooter.
many thanks
March 4, 2025
Unprompted review
2 IHOVERBOARDS where bought from there…
2 IHOVERBOARDS where bought from there website as Christmas presents for our twins....they have worked a total of 1.5hrs since Christmas day 25/12/24 to 18/2/25 full charge and only 15 minutes play time for the kids....ive sent countless emails told to send videos of them not working after full charge and haven't heard back from this company at all...they say uk based but both phone numbers don't work trying to get through to customer services. There was near £600 spent on 2 ihoverboards and an absolute waste of money and time trying to get this company even to reply on the faults or returns....DO NOT BUY A THING FROM THEM....
March 4, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Highly recommend this company would buy…
Highly recommend this company would buy from them again any issues have been dealt with quickly
March 4, 2025
Unprompted review
Customer service was excellent
Customer service was excellent, great hoverboard too 👍
February 10, 2025
Unprompted review
Unbelievable customer service
Unbelievable customer service. Nothing is to much bother. Quick response and quick at resolving the problem
March 1, 2025
Unprompted review
Save your time buy this one
There are tons of scooters out there, but this i8 scooter is amazing! I'm so thrilled with the price, and it's just perfect for my little guy. It's super fast and a total blast!
February 13, 2025
DO NOT BUY PRODUCTS
DO NOT BUY PRODUCTS! False advertisement products are ALL 100 percent faulty. I paid £300 for a scooter for my sons Xmas he has had 2 weeks use of of this in total as after a week of use the scooter stopped working and was in a shop getting repaired for 6 weeks. Got the scooter back worked for 1 week again and the same thing has happened again. This company is trash and ther products are faulty. The company are no help with repairs at all they are terrible customer service they sell faulty products warning DO NOT BUY go to a proper retailer this company is selling faulty products!
December 20, 2024
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Purchased an i5 in 2023 really happy…
Purchased an i5 in 2023 really happy with it had a problem with scooter motor got in touch company and they replaced it although my guarantee was out replacement
February 26, 2025
Unprompted review
This bike is a great buy
This bike is a great buy, and it's good value for money. When I had a problem, the tech support team was super quick to help me out and sort it out. Thanks!
February 10, 2025
Excellent service
Excellent service , communication was good , would definitely buy off them again
February 25, 2025
Unprompted review
Fantastic Buy
My son loves this H8 - it works great and charges up fast. The battery life isn't quite perfect for him, but otherwise, it's been great. So far, so good!
February 6, 2025
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