iHoverboard.co.uk Reviews 

Fantastic customer service really good price work fab

Hoverboard is great, although had battery issues, ihoverboard gave us a 10% discount and a free replacement battery which was very generous!

Fabulous customer service . Answered a query I had within a few hours. The scooter I bought is excellent quality. All in all an excellent experience.

I am so happy that I bought my Iscooter IX6 I think it’s been one of the best things I’ve done for a long time I love that it’s got so many features & the screen is really great nice and big and bright.
I also got a free bag with it (not sure if that’s still on) it took me next to no time to put together and away I went.

I recently purchased two ix5s iscooters and they are brilliant. Robustly built and a solid engineered build and excellent design quality. Perfect for off road and rugged terrain. They look and perform brilliantly and they look a lot more expensive than the actual price. Excellent purchase at an unbelievable price and a 100% recommendation.

Avoid this company and products!

I bought 2 hoverboards in November 2024 for Xmas. They were opened obviously on Xmas day. Both hoverboards were faulty. The wheels were too tight against the unit and wouldn't turn.

I contacted the company who sent me a youtube video on how to repair them. I refused to do this as I wasn't willing to mess about with electrics and motors. They offered me £50 to take them to a shop to get sorted.

Once they were repaired my kids then used them, for about 10 mins, before they randomly turned off. Both had the exact same issues. I contacted the company again and sent videos. They accepted one was faulty but not the second. They were both doing the same thing!

They offered to refund for 1, which I refused. They then kindly offered for me to pay £50 more and they would send me a newer hoverboard out. I genuinely think these people or on Crack!

They then offered for the items to be returned for a full refund, but refused to pay return postage!

I got bored after 2 weeks of dispute and took it to my credit card company (HSBC) who disputed the transaction. They came back with the same excuse and said they had accepted my return, but I refused to return the products. I explained to HSBC that I am willing to return the items once a pre paid label had been sent as per there own Terms and Conditions.

Surprise surprise they never sent one, so HSBC found in my favour and refunded me.

PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY! 🙏🏻

Scooter sent for repair. Now they have sent it back to wrong address so my scooter is now gone. The one I had which is ix5s isn't in stock offer me 2 other scooters as a replacement when I ask about the ix6 as replacement the want me to pay 50% towards it. Or wait months for the ix5s to come back in stock. I've asked numerous times for someone to phone to discuss the situation keep getting told someone will contact you withing 48hrs. Worst company I have ever dealt with.

Looking forward to receiving our hoverboards. Ordered two for my twins birthday. Was told they were out of stock so asked if would like money back or alternative. Excellent communication.

(4 star bc they didn't have exactly what we ordered, but still 4 star bc the communication was quick, helpful and friendly.)

Bought a i8 and wanted to swap for i9.
This was done easily and I have a happy boy.
Thankyou for your continued updates and customer service xx

I bought a hover board for my son from ihoverboard and he absolutely loves it. He learnt to use it really quickly, and has developed real skill very quickly. The hover board is quick and turns really well. The child controls it with the positioning of their feet. I'd recommend watching a video on how they use them first, with your child. This helped my son to understand how to control it. We had an issue with the charger, ihoverboard support team responded really quickly and resolved the problem straight away. I would absolutely recommend the company for price, quality of product and excellent customer service.

I ordered a scooter from ihoverboard and faced a few hiccups, like getting the wrong color initially. However, their customer service exceeded my expectations—they let me keep the first scooter as an apology while sending the correct one. Delivery was prompt, and my little one is thrilled with his new ride. Would recommend! ⭐⭐⭐⭐

Our hoverboard arrived faulty. However, the support team have assisted us and are sending a replacement unit.

Hoverboard arrived with 24hrs and my 5 year old grandson has mastered it with ease. Venturing outside is the next thing. Solid piece of kit.

Refusal to refund faulty scooter despite knowing it is breaking consumer law. This company have deflected for months now instead of taking responsibility. Trading Standards will now be getting involved.

Saying it is over 6 months now so out of time despite the fact that the issue was reported within 6 months. They are absolutely AWFUL to deal with. Avoid at all costs.

Great customer service, goods have come in good time and the products are very good as well. Love that the scooter plays music.

I have two very happy sons with the products. Thank you.

Always very quick to respond and to help to sort out any problems

Great company 👌 5 star!

WARNING!
Hoverboards will take 2+ hours to charge and will then only work for 15minutes until you get 5minutes of beeping as it needs to be charged again. The website advertises a battery life of 50-70minutes but they have confirmed in emails that customers do report anything from 20minutes !!!
They sell products under false specifications and have no respect for warranty.
There are better products on the market with employees who respect their customers.
My son is now stuck with a board that will never be used away from our garden because the battery won't work long enough !

It's been one year since I recieved this product. We have since purchased another board from another company which works beautifully and we have no complaints. I recieve constant emails from IHoverboard to ammend this review and if it is positive then I will recieve a free gift !

I have decided to ammend the review but not for the free gift, to show that I continue to be unhappy that they sell faulty products and by recent reviews continue to do so.

I ordered my son an electric scooter for his birthday. Fast delivery easy to assemble. Emailed with question regarding spare parts and was quick to reply and answered my questions. Would recommend to family and friends

Great customer service. Speedy response time. Very helpful 👍👍