I’ve had a great experience with interactive investor lately and really wanted to give a shout-out to Ikenna. Ikenna was patient in walking me through my account charges and showed me exactly wh... See more
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Review summary
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What people talk about most
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Naomi was amazing at helping answer my questions on JISA and how to get that all sorted for me. She also ran through how to manage my account better. The overall experience was seamless and stress fre... See more
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I made a request about my subscriptions and was expecting to wait about 10 days for an answer (which I thought would probably be negative anyway). To my delight, I got an answer from Chloe C J in the... See more
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James M was very patient helping me to set up a trading account. He explained that it would not be chargeable until it was funded, but would still allow me to view what funds are available on ii with... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.5
Excellent
28K reviews
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The responses to my questions during the transfer process
The responses to my questions from the team at ii have been unexpectedly fast and with easy to understand explanations. This helped make my transfer to ii straightforward. Special mention to Rui today who was very helpful today.
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your fantastic feedback. We’re delighted to hear that our team’s fast responses and clear, easy-to-understand explanations helped make your transfer to us straightforward.
It’s especially great to hear that Rui was so helpful today. We’ll be sure to pass your kind comments on to them!
Best regards,
Bronagh Burns
Customer Service Management Team
Mark in the Manchester office gave me…
Mark in the Manchester office gave me an instant, friendly and very helpful response to my question. You can’t ask for more!
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback! We’re delighted to hear that Mark in our Manchester office provided such an instant, friendly, and helpful response to your question.
Best regards,
Bronagh Burns
Customer Service Management Team
Ariana replied quickly and was clear…
Ariana replied quickly and was clear and helpful with the info I needed - thank you.
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind words. We’re delighted to hear that Ariana responded quickly and provided the clear and helpful information you needed.
We’ll be sure to pass your comments on to her and the team!
Best regards,
Bronagh Burns
Customer Service Management Team
Ikenna was helpful and responsive when…
Ikenna was helpful and responsive when I had a problem with my account
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Ikenna was helpful and responsive in assisting you with your account issue. We’ll make sure your kind comments are passed on to him and the team.
Best regards,
Bronagh Burns
Customer Service Management Team
Big thank you to Rob Shaw
Moved my SIPP to II last year and have recently transferred my ISA as well. Great platform for a fraction of the cost of other providers. The flat fee for holding a SIPP, ISA and trading account offers exceptional value for money.
Really appreciated a call from Rob Shaw this morning who proactively reached out to offer some invaluable information that has helped me a lot. His empathy and understanding was very much appreciated so thanks for that.
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your fantastic feedback and for choosing to transfer both your SIPP and ISA to us. We’re delighted to hear that you’re finding the platform good value and that the flat-fee structure is working well for you.
It’s especially great to hear that Rob’s proactive support made such a positive difference. We’ll be sure to pass on your kind comments to him!
Best regards,
Bronagh Burns
Customer Service Management Team
A good platform to use
A good platform to use
Recently had a bit of a more complex issue and was helped tremendously by Abbie Latham, she went the extra mile to make sure things were completed on time
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback! We’re really pleased to hear that Abbi Latham was able to support you with your more complex issue and went the extra mile to ensure everything was completed on time.
We’ll make sure your kind comments are passed on to her and the team. It’s always great to hear when our colleagues make a real difference.
Best regards,
Bronagh Burns
Customer Service Management Team
Account s
Excellent help from Addie,great service and patience.
Deserves promotion!
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Addie provided such excellent service and support with patience throughout. Your kind words will mean a lot to her, and we’ll be sure to pass them on.
We've requested more information from you to find out what we could have done to improve your rating on this review, but we didn't hear back. We'll attempt to reach out to you directly, so keep an eye out for our call.
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent and friendly service.
Excellent and friendly service from both Joey and Naomi. Getting me into the areas of the account I needed. Then giving very good instructions on how to proceed from there.
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback. We’re really pleased to hear that Joey and Naomi provided excellent, friendly service and were able to guide you through your account and next steps clearly.
We’ll make sure your comments are shared with them! It’s always great to know when the support provided makes a real difference.
Best regards,
Bronagh Burns
Customer Service Management Team
Addie was very helpful sorting my…
Addie was very helpful sorting my issue. I received a reply within minutes and I got all the information I needed. Really appreciated
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Addie was able to resolve your issue so quickly and provide all the information you needed. Delivering prompt and helpful support is what we strive for, and we’ll be sure to pass your kind comments on to her.
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent customer care
My experience with Ikenna on the phone was great. I am new to ii and didn't understand a couple of things about how it works - he was incredibly patient and sorted my problems out. Can't fault him!
May 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Ikenna provided such a positive experience and was able to help you understand how everything works as a new ii customer. Patience and clear support are so important, and it’s great to know he was able to resolve your questions effectively. We’ll be sure to pass your kind comments on to him!
Best regards,
Bronagh Burns
Customer Service Management Team
Great experience with interactive investor
I’ve had a great experience with interactive investor lately and really wanted to give a shout-out to Ikenna. Ikenna was patient in walking me through my account charges and showed me exactly where to find my payment history on the site—it was a huge help.
I’m actually in the middle of moving away from the UK for good, which is a bit of a stressful process. I’ve had to get in touch with ii quite a few times through secure messages and calls to sort out my account. Every single person I’ve dealt with has been professional, quick to reply, and genuinely helpful, just like Ikenna was.
Huge thanks to Ikenna and the whole ii team for making things so much easier for me during this move.
May 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that Ikenna was able to support you so clearly and patiently, especially during what sounds like a very busy and stressful time with your move abroad.
It’s also great to know that every interaction you’ve had with the team has been professional, responsive, and helpful throughout the process. Providing reliable support when customers need it most is incredibly important to us, and your comments will mean a great deal to Ikenna and the team.
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent value for money
I am a refugee from various platforms who switched from a fixed fee model to percentage. I have been with II for several years now and am very happy with the ultra-low fees. My wife recently consolidated various DC pensions under an II SIPP and the process was completed flawlessly at speed. I highly recommend II as the wrapper for your ISA and SIPP...don't get gouged by platforms skimming a percentage off your precious pot.
May 9, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your continued support and for sharing your experience. We’re delighted to hear that both you and your wife have been pleased with the service and value offered through your ISA and SIPP accounts. It’s especially great to know that the pension consolidation process was completed smoothly and efficiently. We truly appreciate your recommendation and your loyalty over the years.
Best regards,
Bronagh Burns
Customer Service Management Team
Would be Five Stars if they offered a Lifetime ISA (LISA)
I have been with Interactive Investor for around 18 months now. In general the service is good and efficient via the app messaging service. Fee wise they are excellent. Ease of app to trade and sell is also straight forward.
Only reason for a four star review rather than a five star is that unlike their market peers Hargreaves Landsdown and AJ Bell, they do not offer a Lifetime ISA. This in my opinion limits their appeal to younger investors and the self employed.
May 8, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that you’ve found our app messaging service efficient, our fees competitive, and the platform straightforward to use for trading and managing your investments.
We also appreciate your comments regarding the absence of a Lifetime ISA. Feedback like this is incredibly valuable, and we understand how important product choice can be for younger investors and the self-employed. We’ll ensure your comments are shared with the relevant teams for consideration.
Thank you again for taking the time to share your experience.
Best regards,
Bronagh Burns
Customer Service Management Team
Essential maintenance most of the w/e…
Essential maintenance most of the w/e again!!
How many times a year is the whole weekend lost to Essential Maintenance- what a crap, unreliable platform.
It's like having a 20 year old Lada!
May 9, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thanks for your feedback, and I’m sorry for the frustration caused by the recent weekend maintenance.
We understand how disruptive it is when the platform isn’t available. Planned maintenance is carried out to keep the system secure, stable, and up to date. We do this during the weekends to avoid disruption during market hours, but we appreciate that repeated weekend interruptions can feel inconvenient too.
Your comments have been noted, and we’ll make sure they’re shared with the relevant team as part of ongoing efforts to improve how and when maintenance is scheduled.
Best regards,
Bronagh Burns
Customer Service Management Team
Trying to make a withdrawal
Trying to make a withdrawal. Ive been told different parameters by 3 different people. Also told it would be in my account today and it isn't. People are friendly but nothing happens
May 8, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must be to receive conflicting information and then not receive your withdrawal as expected.
While we’re pleased to hear our team has been friendly, we appreciate that clear communication and timely action are what really matter. As you’ve provided some account information, I’ve arranged for one of our representatives to reach out to provide clearer information, so keep an eye out for our call.
Best regards,
Bronagh Burns
Customer Service Management Team
Thank you Hailey
Thank you Hailey. As a newby to the site, its always a little unnerving moving money around. Thank goodness for people like you who can guide us novices through the system. Hopefully, after all your clear explanations, next time I can do it solo.
Many thanks
Brian
May 8, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your lovely feedback, Brian. We’re so pleased to hear that Hayley was able to guide you through the process and make everything feel much clearer and less daunting. Moving money around for the first time can certainly feel overwhelming, so it’s great to know her support and explanations helped build your confidence. We’ll be sure to pass your kind words on to her.
Best regards,
Bronagh Burns
Customer Service Management Team
I spoke with Lewis Nash recently who…
I spoke with Lewis Nash recently who helped me with my queries, and resolved the issues very efficiently.
May 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback! We’re pleased to hear that Lewis was able to assist with your queries and resolve the issues efficiently. We appreciate you taking the time to share your experience and will be sure to pass your comments on to him!
Best regards,
Bronagh Burns
Customer Service Management Team
Irish Mark in the Manchester office was…
Irish Mark in the Manchester office was exceptional. Straight to the point. Saw to and fixed my problem straight away as I'd been automatically put on a plus plan instead of core plan so he helped me set up a DD and change back down to a core plan. Thanks Mark.
May 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind words! We’re delighted to hear that Mark in our Manchester office was able to resolve your issue quickly and efficiently. Providing clear and helpful support is exactly what we aim for, and we’ll be sure to pass your comments on to him. Thanks again for taking the time to share your experience.
Best regards,
Bronagh Burns
Customer Service Management Team
Response was quick and helpful from…
Response was quick and helpful from George O. First time using customer support and very happy with the service
May 8, 2026
Unprompted review
Reply from interactive investor
Good afternoon Rob,
We appreciate your feedback! We're happy to hear the support you received was quick and helpful. It's great you had a positive first experience with our team.
Best regards,
Matthew Withers
Customer Service Management Team
Ikenna Ozodiegwu was of great help on…
Ikenna Ozodiegwu was of great help on call, with continuous reassurance and patience.
May 8, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that the call was helpful. We appreciate your feedback and are glad the support provided by Ikenna met your expectations with reassurance and patience.
Best regards,
Matthew Withers
Customer Service Management Team
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