Solutions II Reviews 127

Katherine was extremely helpful and resolved my query promptly and efficiently.

I spoke to Holly this morning with a query and she was so understanding and helpful. Thank you Holly

I spoke with Samantha Jackson, she was really patient and helped me through the process.

Spoke to Hope who sorted my issue right away. Great service.

I was unable to resolve my issue online, called and spoke to Andy.S and within minutes he was able to resolve my problem. Amazing

My investments have just been transferred from Share Centre into ii.
I wished to transfer a trading account into my ISA but was informed that there was only a small amount remaining in 20/21 period. No ISA had been purchased in this period but transaction was refused. My secure message received no reply so after a week I telephoned. Rohan sorted out the problem as certain figures had been transferred wrongly. A very polite, efficient young man who apologized for the delays and talked me through the transfer.

I had trouble with getting my W8-Ben form accepted as I live in Gibraltar, after getting stuck in a loop with the back office for 6-8 weeks, I finally found Larna who was brilliant and has sorted the problem out within 2days (5star), it was such a pity that ii didn’t have a system set up for people who live abroad! I find the web site easy to use and would recommend them.

I signed up to ii today and had trouble with the site rather muddling when trying to put in customer reference.
On ringing your help line I was guided through the process by a charming young lady called Nadia.
Success 😉

Took a long time for the phone to be answered, but Nadia was extremely helpful in navigating me through the complexities of setting up my on-line account

I spoke to Samuel at ii, who was very helpful and resolved my enquiry

Very helpful, Samantha had a nice and helpful manner.

Spoke to James at customer service today, very nice competent chap who helped me out splendidly!

Spoke to Lisa Moore this morning re surrender of investments for my sister under Power of Attorney. She was extremely helpful and understanding of the situation. She confirmed that the surrender will take place in a few days and I am fully confident that this will take place.
Sandra Allen

Spoke with Helen about a couple of questions I had re my account and she dealt with both in a friendly and helpful way. Very happy

I spoke to Ms Gemma. She was very helpful and was able to provide assistance exactly addressing my issue. Many thanks.

I rang II today and spoke to a young lady called Beth. She dealt with my problem and, after speaking to my wife, her problem as well. She was very pleasant and understanding and immediately put me at ease. If ever I get another problem I hope I am put through to her.

My wife and I first contacted ii customer services about 5 days ago about the difficulties we were having in transferring a large sum of money from our bank account to ii investor. The transaction proved to be quite problematic and it was only through the help of KAM that the difficulties were eventually surmounted.
He not only dealt with our relative lack of technical expertise helpfully and patiently but guided us to the solution we needed. We are extremely grateful for this, his good humour and professionalism.

Thank you to Sohail for providing excellent customer service which was customer focused to assist me in unlocking, updating my account and resetting my password. Your patience and professionalism during our 51minutes call was very much appreciated. Frenchy Frogy