My investments have just been transferred from Share Centre into ii. I wished to transfer a trading account into my ISA but was informed that there was only a small amount remaining in 20/21 period.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ii customer service is exemplary....real humans focussed on assisting their clients. Farhana sorted my question v promptly today and I got the answer I semi wanted. Wish list: most of my trades are... See more
The costomer service was bad
Spoke to Lisa Moore this morning re surrender of investments for my sister under Power of Attorney. She was extremely helpful and understanding of the situation. She confirmed that the surrender will... See more
Great support Chloe
Just moved my account to ii and a number of questions arose. Chloe answered them all in a few moments and set my mind at ease. Many thanks for your efficient service Chloe.
November 17, 2020
Unprompted review
Spoke with Rafi
Spoke with Rafi. Sorted my password problem with great efficiency. Thanks
November 10, 2020
Unprompted review
Thanks for help from Jason and Jane…
Thanks for help from Jason and Jane with my pension transfer. Phil
November 9, 2020
Unprompted review
Excellent service Chloe
September 28, 2020
Unprompted review
Helpful staff
First time I have needed to call ii and the person who dealt with my query (Felicity) was polite and helpful, sorting out my matter quickly.
September 24, 2020
Unprompted review
They went the extra mile.
My very great thanks to ii.com for the manner they assisted me finding my way in to investment. A special mention to Michael who assisted beyond that expected assist. Thank you. This is a company who care and really try to cover the queries and question you have. Most impressed with the business model
September 10, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.