IIMVCLOTHING Reviews 

116
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Made an order almost one year ago now. Emailed the company many times with 0 response I realy would like a refund but I guess I'm not getting one. I had ordered from them before with a massive dela... See more

Rated 1 out of 5 stars

I really hate to give a negative review but I literally don't know what else to do at this point to attempt to get someone's attention. It's been 5 months since I placed my order and I've reached out... See more

Rated 1 out of 5 stars

Like others who have ordered from this company my order never! arrived! either!, it was supposed to be for a Christmas present, it was ordered 7th Dec 2023 and here we are 07/03/2024 and still nothing... See more

Rated 5 out of 5 stars

Sometimes it's kinda hard to find goth clothing that's both comfortable, and doesn't look tacky. But the joggers I got from here are SUPER comfortable, really beautifully hand dyed, and really stylish... See more

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Company details

  1. Clothing Store

Written by the company

Scottish based tie dye and pastel goth clothing company shipping worldwide since 2010 🏴󠁧󠁢󠁳󠁣󠁴󠁿 All hand dyed and printed by a dedicated team of 2 🖤💜


Contact info

1.8

Poor

TrustScore 2 out of 5

116 reviews

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1.8

All reviews

(116)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth it

Great design and quality, worth it

June 20, 2021
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thank you Lewis!

Rated 5 out of 5 stars

I LOVE my pieces from IIMV!

I LOVE my pieces from IIMV!! Unique, Great Quality, Excellent Service!!

June 15, 2021
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thank you Jo-Jo! I am pleased you are happy with your experience with us and glad to see you have placed a 2nd order! :)

Rated 5 out of 5 stars

I've made several orders with iimv and…

I've made several orders with iimv and each time, I'm so happy with what I get. The clothing is comfy and the colours are bright. Always get compliments from my friends and colleagues!

May 31, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thanks Annie for your feedback! I’m happy to hear you’ve been pleased with all your orders with us! 🙂

Rated 5 out of 5 stars

I got a shirt as a gift recently

I got a shirt as a gift recently, and my family member found the order process easy, and the shirt itself is so cool and comfy!

May 31, 2021
Unprompted review
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Reply from IIMVCLOTHING

That’s great to hear! Glad it was an easy process and the shirt was a well received gift 🙂

Rated 5 out of 5 stars

Brilliant

Brilliant, I got two tops I'm in love with diesgin!

May 30, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thanks for the feedback!

Rated 4 out of 5 stars

He Loves his new Crop Top, now I Want a Shirt Too

I recently bought an Alien Green Crop Top from this store. It was a present for my anniversary with my boyfriend and he absolutely loves it. The colors are just as vibrant as depicted on the website and he says the material is soft and very comfortable. The only thing I wasn't really happy about was that it took well over a month to get to him so it was a very late present, but I probably won't mind the wait time for myself.

May 20, 2021
Unprompted review
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Reply from IIMVCLOTHING

That’s great to hear you were happy with the crop top but I am sorry that it took long to arrive. We are working on your newest order with us and we hope to ensure that your 2nd order matches the quality of the last item but hopefully we can improve on our shipping speed. Thanks for your feedback, it’s very appreciated 🙂

Rated 5 out of 5 stars

Very good quality shirts

Very good quality shirts, excellent fit as well. Designs are wicked. Good communication throughout. Will deffo return custom!

May 19, 2021
Unprompted review
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Reply from IIMVCLOTHING

That’s great Max! We’re happy to hear it 🙂

Rated 2 out of 5 stars

Expect to be ghosted and wait months for your order!

I ordered two shirts from this company on the 10th of March. The first one came very quickly and is nice quality, however I was confused why the other shirt wasn't there. I had no email with any sort of tracking number so I was left in the dark. All I had was a thank you email from who I assume is the owner.

I gave them a month for the other shirt to arrive before I emailed the address that sent the thank you asking where it was. After back and forth emails that spanned a week with several days waiting on a reply to each they finally said that it would be "shipped out around mid to late next week". That was on the 14th of April. Never did get that shirt in that time span.

I sent a few more emails but was never responded to so I turned to facebook messenger on the 7th of May where I started to get better communication for a little while. They sent me a tracking email and said that it should have been sent but they would print another shirt for me and sent it out on Monday 10th or Tuesday 11th. Still waiting on that shirt, tracking hasn't even been updated to imply that any work has been done to fufil my request. Also communication has stopped again.

I don't think that waiting over 2 months for a shirt from a company in your own country is acceptable, especially when they have already proven with one shirt that the process can be quick and simple.

May 16, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible product, horrible company

Horrible company, avoid! The item I received was a different colour to the one I ordered and the tie dye was terribly done (looked more like sparse drips of dye). Contacted through the website and via email twice and had to wait a month before they accepted my return request. I had to pay to send the item back despite it being wrong, and after a further 5 weeks, emails and Instagram messages I still have not received my return. Company has zero customer service, complete scam sending poor quality items which look NOTHING like the website advertises and then steals your money. Avoid at all costs, do not make the mistake I did.

Edit: It took over a year for the company to reply to this and ask if I require further assistance. Looking at recent reviews, clearly the company has not changed.

Edit: It was refunded via a paypal claim, I was ignored to the point I had to contact paypal instead. Return shipping was never refunded despite the item being faulty. Replies are deliberately misleading. Company made every attempt to keep the money but failed when paypal intervened.

May 15, 2021
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Reply from IIMVCLOTHING

I’m sorry for this error.

Update: do you require any further assistance?

Update: We are going over old reviews to check on previous customers to see if we can do anything more to resolve bad experiences. We deleted our previous reply to your review and made a simpler new reply to ask if you need further assistance. It did not take us over a year to respond to this review. I want to also add that the refund for this order was issued last year so the situation has been resolved.

Again I am simply going over bad reviews to see if we can assist our customers in any way further 🙂

Please email us if you do, thank you!

Update: We only made an update to see if can assist you further but I can see that you don’t want this. I’m sorry that we cannot help you further on this matter J Love.

Rated 4 out of 5 stars

NEED a UK->US SIZING CHART

Love my new crop top! It’s vibrant as hell and soft. The only thing I suggest for this company would be to have a size chart that shows UK->US. I feel it be easier as supposed to googling conversions and all that. Other than that, great experience.

May 4, 2021
Unprompted review
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Reply from IIMVCLOTHING

Hi Nol! That sounds like a great idea! We have made note of this and will definitely start working on this for an easier shopping experience. We sell roughly 50/50 to the U.K. and US so it only makes sense to have a size chart that allows both to see sizes more simpler.

Thank you for this suggestion 🙂

Rated 1 out of 5 stars

Awful, no communication

I ordered a crop top, the item sent to me was 3 sizes too big. The base shirt used was a unisex 2xl t-shirt which is no way a UK ladies 16-18. This is usually a M-L in unisex cut or a ladies cut in XL.

I emailed explaining that the sizing was incorrect and asked for an exchange. A month later I hadn’t received a reply so I re-sent the initial email.

I did eventually get a reply and then emailed back about proceeding with an exchange. That was two weeks ago and I haven’t heard back since.

Thankfully I paid using PayPal so I should be able to get my money back.

Update: can you stop emailing me over a year after I’ve done this review?! I gave the crop top to a friend who is a 6 foot tall man after not having any communication from you - it fits him a whole lot better than it ever fit me. I understand you’re trying to make an effort to resolve issues but at this point you’re a year and a half too late.

April 22, 2021
Unprompted review
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Reply from IIMVCLOTHING

Hi Sophie! Did you get your refund for this, can you email us please?

Update: do you require any further assistance?

Update; Thanks for getting back to me and I’m glad the crop top did get some use 🙂

I’m sorry if we have caused you any bother. I have been going over bad reviews to see if I can do anything to assist with bad experiences with our company as if there was anything more we could do today, I’d love to be able to help. But I’m sorry if we came across in any other way. I was just trying to help if I could.

Rated 3 out of 5 stars

Clothing is good, but very slow service.

I placed an order for 4 items on 27th Feb. On my confirmation email, it says processing and delivery information, and the lead time is stated as "A typical order will take between 3-10 days from point of sale to make the order and dispatch it" (copied and posted from the email)
After a couple of weeks, I messaged to ask if they knew a rough a rough date of when my order would be dispatched. They said it would be around the following Wednesday. I waited until the following Friday to message again, no response, so messaged again on the Monday. They said that they would dispatch my order as a matter of priority as it was past the due date. Shortly after, they dispatched 2 of the 4 items I ordered. Then a few days later, another 1 item was dispatched. Over a week went by with no news on the 4th and final item. I had to message a few times to get a response. We finally received the final item on 10th April.
This is frustrating, and I did mention in one of my messages to them that I can understand delays, and they thanked me for my understanding, but at no point before me contacting them, did they contact me to say my order would be delayed, I was offered no reason as to why the order took so long, and was not offered any apology. This is unfortunate because the clothing is great, and the quality is good. But they really need to improve their communication with customers, and customer service level.

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Beyond disappointing - I've had enough

Placed an order worth £80 on the 15th of December last year (Christmas presents for my girlfriend). Spoke to a helpful guy named Josh, thanking me for placing an order and if I had any questions or if there's anything he could help with to contact him, sounds great up to that point right? I had sent an email on the 21st of December where I heard nothing, and no order came before or after Christmas (thanks for that).

Waited several weeks (Feb 26th) assumed they were super busy/backlogged so I sent another kind worded email just asking for an explanation of what's happening with the order. And if the order hadn't been made up, I would request a refund and order again some other time... And I got nothing back... Wow.

I like to think I've been patient since day 1, but this takes the biscuit guys! It seems I'm not the only one who's been having issues. Wouldn't it of been so much more beneficial to take 10-20 minutes to send out a group/mass email to those that have been waiting months for their order just to let us know there's going to be delays? What kind of business is this? There's no excuse for ignoring emails from your customers who spend their money and support your business.

I'm at a point now where I'd just like my money back please. It's truly guttering, if I hadn't of had this scenario and I'd of received my order (or even an email!) you'd of had a regular customer here. The fact that I'm driven to do something like this to bait a response is crazy.

March 31, 2021
Unprompted review
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Reply from IIMVCLOTHING

Hi David!

I’m happy to get this looked into for you and I do apologies your order has not arrived. We have had a few delays recently and we are working on improving this. We have also acknowledged our customer service has not been the best over the past few months as we moved home/work premises which did cause a distraction to our day to day business. Regardless, this is our fault for not keeping on track regarding emails and we are working hard to get back to our usual standard.

As your order has not arrived, I have requested for more info so I can get this resolved for you. We have been trading for over a decade and yes whilst we do receive the odd bad review. We always look to resolve such issues promptly. When we traded on Etsy, our review rate was 4.8/5 stars with over 1.5K reviews. We received few bad reviews but always looked to resolve issues within the reviews. I want to do the same with yourself so if you can let us know more details to find your order, I will get this sorted for you 🙂

Update 1: Do you require any more assistance with this order? Thank you.

Update: do you need any further assistance with this order? Have the items arrived okay and what do you think? 🙂

Update: do you require any further assistance?

Update: Hi David, has this now been resolved?

Rated 3 out of 5 stars

I cannot actually believe this is a…

*update- I was contacted by the company immediately after the review and the issue was resolved immidately. They apologised profusely and thats all was needed so im now satisfied as all is resolved*

I cannot actually believe this is a 'company'
Purchase took over 2 months to come after various emails and filling out their online form none of which they ever answered. So report it to PayPal asking for money back a week later ta-dah it arrives 1st class, PayPal close case.
Clothes too big FML (not companies fault) but I now have to try and get money back which I know will probably be impossible or I may get it before 2030 who knows...
So I send back signed for, its been recieved, 2 weeks 3 emails 1 online form fill out later nothing, no correspondence, no reply, no customer service, no nothing AGAIN!!!!!!!!!!!!!
DO NOT WASTE YOUR HARD EARNED MONEY
Yours sincerely
LB (shattered key worker who lost £55 on half a tshirt and baggy tracksuit bottoms, because people like this are allowed to trade)

March 29, 2021
Unprompted review
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Reply from IIMVCLOTHING

Hi there Lauren! We take your review and concern very seriously and we are happy to attempt to get down to the bottom of this and get this resolved for you. I have used the “find reviewer” section to try locate your order so we can look into this and get this resolved for you 🙂

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I was kept informed of when the T-shirt would be finished and when it was dispatched. High quality T-shirt and very true to colour and design. Highly recommend.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

My new favourite online store...

I ordered 2x t-shirts and a jumper from this company and I absolutely love them! I saw an advert on Instagram and checked out the company, immediately falling in love with the unique designs and products! I'll definitely be back for more. Thank you for making me feel a little more bada$$ during a working day :)

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Designs and customer service - Flawless!

Ordered a jumper from here because I loved the design. I realised it seemed to be taking a while to come, so I contacted them asking for an update and I heard back within a couple hours with a full and reasonable explanation, and then got continued, unprompted updates to the progress also letting me know when it shipped! And the product itself is wonderful! Great quality perfect design, comfortable, everything I wanted!!

March 15, 2021
Unprompted review

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