IIMVCLOTHING Reviews 

116
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Made an order almost one year ago now. Emailed the company many times with 0 response I realy would like a refund but I guess I'm not getting one. I had ordered from them before with a massive dela... See more

Rated 1 out of 5 stars

I really hate to give a negative review but I literally don't know what else to do at this point to attempt to get someone's attention. It's been 5 months since I placed my order and I've reached out... See more

Rated 1 out of 5 stars

Like others who have ordered from this company my order never! arrived! either!, it was supposed to be for a Christmas present, it was ordered 7th Dec 2023 and here we are 07/03/2024 and still nothing... See more

Rated 5 out of 5 stars

Sometimes it's kinda hard to find goth clothing that's both comfortable, and doesn't look tacky. But the joggers I got from here are SUPER comfortable, really beautifully hand dyed, and really stylish... See more

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Company details

  1. Clothing Store

Written by the company

Scottish based tie dye and pastel goth clothing company shipping worldwide since 2010 🏴󠁧󠁢󠁳󠁣󠁴󠁿 All hand dyed and printed by a dedicated team of 2 🖤💜


Contact info

1.8

Poor

TrustScore 2 out of 5

116 reviews

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1.8

All reviews

(116)

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Rated 5 out of 5 stars

Quality T-shirts and Jumpers

Quality T-shirts and Jumpers. The dye doesn't leak, as ling as you follow the washing guide lines.
Beautiful colours, pretty designs.
Thank you so much for creating these!

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Overall

Order in January and had a delay on order - put down to Covid, and wasn't overly fussed as not essential. Had to email chasing order after a 3 week wait, but got no response. Messaged on Facebook and got a reply in a day or so. Really helpful, gave an update, stock issue. Item sent and received a week or so later. Ordered 3 t-shirts, which are great, getting plenty of wear out of them. Got a follow up message to see if everything received, which was nice. Could improve in areas, but given its a small business working in this climate, think they are doing their best, which is all you can ask really.

March 6, 2021
Unprompted review
Rated 4 out of 5 stars

Great clothes, sub-par communication

I made my order on the 10th February, having been pulled in by IIMV's beautiful clothing range. I waited almost a month after my confirmation email before I tried to contact the company, hoping they would contact me to tell me of any delays, problems, etc. It would have been nice to recieve some correspondence in that time. It took me leaving a negative comment on facebook for them to reply to me. I will say that communication since that initial complaint was very fast. They then sent my order out the same day and were very apologetic. I understand they are a small company going through a move to a new place, so things can be rough. But that should not be an excuse for poor communication. Their clothes are of very high quality. The hoodie, sweat pants and t-shirt that I ordered are very comfy and fit very well. I will be buying from them again and do recommend them, so long as they do improve on their communication.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome tshirts and friendly service too

Ordered with free shipping, took a couple of days for dispatch and then it arrived in less than 24 hours :) really friendly service and absolutely love the tshirt. Colours are bright and saturated and feels good quality too!

March 3, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thank you for your review! I’m really happy we were able to provide you with good service and good quality product 🙂

Rated 5 out of 5 stars

Really friendly team

Really friendly team. Absolutely love the sweatshirt I got and will definitely be getting more!

March 3, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thank you for your review! We have been working hard to improve our customer services so we are happy you were pleased with our team 🙂

Rated 5 out of 5 stars

super cute clothes.

I really love my sweater, it’s really cute and cosy, the material is soft and comfortable and the tie die is really well done. there was a slight delay on it coming but the post has been crazy recently and also I get that small businesses processing lots of orders can take time so it wasn’t a huge issue.

definitely worth the money and I would buy from them again.

March 1, 2021
Unprompted review
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Reply from IIMVCLOTHING

We are really pleased you are happy with your order and thank you for your kind review. We have had some delays recently but are working hard to ensure orders are delivered on time.

Rated 4 out of 5 stars

I made a $156 purchase in October of…

I made a $156 purchase in October of 2020
And still have not received my order to this day.
I've tried countless times emailing and asking for a refund and NO ONE has gotten back with me. I am ridiculously disappointed and angry. There is not even a phone number to call. Do not waste your money on this site. I have still yet to find out what happened to the items I paid for.

***UPDATE/EDIT***
After posting my review, I was immediately emailed by a customer representative. They took my claim seriously, made sure my orders were received in an unbelievable amount of time, and cared about the quality of their products. I was kept updated about the items in transit, and when they would be ready. I am extremely pleased with how the situation was handled. And I appreciate the diligence of the customer care.

February 27, 2021
Unprompted review
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Reply from IIMVCLOTHING

Hi there Ashley! I can only find a recent email from yourself requesting a refund to which we have replied and are dealing with this. I have checked your order and is it in transit with a tracking number to which I have provided to you.

I just wish to let you know we are just as sadden and disappointed with this as you are and of course this is in our best interest to get this resolved for you and we are speaking with you to get this resolved.

The tracking shows the goods are in transit but we will of course work with you to get this resolved as you have been waiting some time for your order 🙂

Rated 5 out of 5 stars

Great quality & customer service

Very happy with my tshirts/this brand/the customer service. I have bought from this brand twice now & although there is a delay in the items arriving i assume this is due to the process of creating the clothing. When I had an issue not hearing about my latest order I got an immediate response on Instagram & then continued updates leading to deliver super fast. The quality of my tshirts are amazing, they wash amazingly & I feel the sizing is very true to size which is hard to find nowadays. I will be a customer for a long time!!

February 25, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thanks so much for your kind review! I’m really pleased we were able to keep you updated and also glad you were really happy with your order. Thanks for shopping with us 🖤

Rated 5 out of 5 stars

Very happy customer

Great products, I ordered the Monster jumper and green/purple hoody, and they are so so comfy to wear, and have a really nice design.
Small delay in delivery due to the current situation with the pandemic but that's to be expected, they were very good at keeping me updated so that made up for it.
Very happy customer, would recommend!

February 25, 2021
Unprompted review
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Reply from IIMVCLOTHING

That’s great news! We are happy you are happy with your items from us and thanks for leaving us a review! 🙂

Rated 5 out of 5 stars

Very pleased with my jumper

Very pleased with my jumper - it took a little while to arrive but as it's all hand dyed and with the current situation it was to be expected. It was worth the wait and communication has been great 👍 🙂

February 25, 2021
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thanks for your feedback! 🙂

Rated 4 out of 5 stars

Tie dye

Great quality tie dye job, comfortable, only reason for 4 instead of a 5/5 is not clear on arrival date but that’s to be expect during this time.

February 25, 2021
Unprompted review
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Reply from IIMVCLOTHING

That’s completely understandable and I will work on improving estimated arrival times 🙂 we do thank you for your review and pleased you are happy with your order! 🙌

Rated 4 out of 5 stars

Small delay but worth the wait.

I'll be honest. I was a bit skeptical at first, as I had send a couple of emails regarding how long my order would take to arrive and didn't here anything back. Then I sent a message on Instagram and got a reply fairly quickly. They were able to confirm when the ordered was being dispatched and it arrived within the time frame they estimated. Very happy with the tshirt I ordered. It's exactly what it said it would be! I think it's important to remember to be patient with small businesses as we are in the middle of a global pandemic after all and the majority of people are reyinh their best. Would definitely order from them again!

February 22, 2021
Unprompted review
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Reply from IIMVCLOTHING

Thank you for your review! I do apologies we lacked on communication via e-mail and we will look to improve on this to ensure our e-mails are responded to as quickly as Instagram. I am pleased when we did speak to you, we provided you with accurate delivery times and also met these estimates without issue. I am also pleased that you were very happy with your t-shirt and thank you for supporting small businesses :))

Rated 1 out of 5 stars

DO NOT BUY THESE

DO NOT BUY THESE! After waiting SIX weeks my order finally arrived with little to no explanation as to why and without apology. When I opened it, the tops were poorly packaged and damp from being transported in bad weather!

The quality of the clothes themselves were cheap and nasty. Would be lucky if it survived one wash! After asking for a refund and sending the items back the next day Royal Mail first class, it took them nearly two weeks to process my refund. However this was not before they ignored several of my emails and Instagram DMs, I had to get my wife to contact them just to get a response. I FINALLY got my refund. Customer service was appalling, and almost non existent! Don’t waste your money, you could make your own tie dye clothes of a better quality for much less!!

February 20, 2021
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Reply from IIMVCLOTHING

We had updated the customer via email of possibly delays with their order and of course offered our apologies to the customer for the additional time they would need to wait for their order. Our confirmation e-mail has all the details regarding your order and I do understand that sometimes information can be overlooked, I do apologies if this was not clear and I will look to improve our e-mails to show clearly if an order may have delays. I do apologies again for this delay but this email was sent out to the customer to inform them of possible delays.

The customer did inform us they wanted to return the items as they were not overall happy with the quality of their purchase, that's fine, sometimes a customer may always be happy and we do accept returns within 30 days of arrival. Although at the time, the customer did not mention the items were damp and didn't use the terms "cheap and nasty" at the time they wished to return their items so we are quite shocked to hear these comments as the customer never mentioned such issues at the time they wanted to return their items. If we had known the items were damp or of such low quality, we could of course offered compensation if the customer wanted to keep the items or refunded the entire order if the customer provided us with pictures or more information as to why the quality was lacking so badly. We do always look to rectify a situation and only wished the customer brought such massive issues to our attention. After inspecting the items myself, I didn't find any damp or poor quality product. I would never send out a product that I wouldn't wear myself.

In regards to our customer service and processing the refund, I do apologies as our services could have been faster however we do always aim to respond within 2 working days, unfortunately if a customer has contacted over the weekend, it may take longer to respond, we are a small business and do not have a customer service team available to respond to e-mails faster. The customers wife did contact us regarding sizing and did ask if there was any update regarding their partners refund and we did reply within 1 working day and did provide good customer service being able to provide info on sizing and an update regarding their partners refund. Unfortunately refunds are not instant and being rural, some parcels may take longer to arrive back to us than bigger areas. After we get any parcel back, we need to inspect it for any damage (rarely happens) and then process the refund.

Overall I do wish to apologies to Pete as he felt we didn't get the items we expected and he felt our customer service did lacked. Just like any business, some items will not always be to everybody's taste and I do apologies Pete did not like our products on this occasion. Our customer service could be a little faster and we do aim to respond within that 2 working day period but we are trying hard to improve this and hope we can do so in the near future. If you do need any information, most can be found on our website or on your order confirmation. Thank you.

Update 1: Do you require any more assistance with this order? Thank you

Update: do you require any further assistance?

Update: do you require any further assistance?

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I cannot comment on the quality of the item because it never arrived. When I contacted them they told me my item was shipping "tomorrow". That was 13 days ago and they have since stopped responding to emails. Nothing takes 13 days to ship UK to UK, even over Christmas and New year.

Edit: After chasing them I was eventually given a refund.

Edit 2: I am now being spammed with a new reply every week or so. Stop replying, I will not change my review.

January 2, 2021
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Reply from IIMVCLOTHING

Refund has been issued and customer contacted.

Do you still require any further assistance with your order?

Thank you! Speak soon.

Update: I have not requested you to change your review at all. I did send one update asking if you required any further assistance with your order a week or two ago but I have not made any other attempt to contact you. My reply was made Feb 2021 and I do not require you to change your review as this has been resolved already with a refund.

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