Ikano Bank UK Reviews 1,171

Absolutely appalling company to deal with. We took a finance agreement to buy some furniture from DFS. Fortunately there's never been a reason to contact them throughout the course of the agreement which is about 4 years ago at this point.

All I want to do is check my balance but they are telling me they now "can't find" my account. They don't have any difficulty collecting the direct debit each month however. If I stop the DD to get their attention I will no doubt get harassed and hounded for late fees but there doesn't seem to be any other way to communicate with these cowboys.

To obtain a balance you have to complete a form on their website to which you then receive an automated response. The response comes from a no reply mailbox (of course!) and keeps telling me they can't find my account.

Any finance we need in future, if Ikano are mentioned, will avoid like the plague.

Edit - 10 days later, still no contact, rating unchanged

They gave me a finance for my sitting room cushion furniture. They deducted their money with ease and with a regular update on what is left.

I took out a loan with them for my Ikea purchase. Then I returned some products, so my loan instalments were reduced. They did not make any arrangements about this and did not return to me for weeks every time I asked for an answer. My problem has not been solved yet. I avoided taking a loss by switching off my direct debit, but I don't know how long it will last.

Ikano are the WORST company I have ever dealt with. Have charged me late fees for money I didn’t owe them and they just ignore all correspondence. I now have the inconvenience of having to contact the ombudsman to get my money back. AVOID.

Not far off 2 years since my last review and ikano still haven't resolved my complaint. They ignore emails but send out letters from a Garry boon with ideal threats. Just reply to me and this can all be resolved but they won't.

So 8th may you said someone will be in contact. Still waiting to hear from someone?? Do you think it will be this year?

Good during loan period then when I paid off early continued to take a monthly payment so I cancelled the direct debit and called them to get a refund. 10 days later they refunded the monthly amount. A week later I received a letter stating I’d cancelled the direct debit and would default the payment! Again I called and the man said oh it’s a standard letter. Good initial service spoilt later by shabby administration. I won’t use them again.

Unable to login to my account via the app nor am I able to reset the password .
Abysmal service and sounds like a scam , approved a loan and don’t give people access to use it .
Keeps telling my post code doesn’t match .
Now you have said the credit line is available for 90 days so my best guess is you just refuse access to the credit line and it simply just expires .
Now I re apply and you do a hard credit check and it is the same story yet again .

Wow just stellar customer service!!!
Should have been wise after reading your TrustPilot reviews

Thanks for nothing Will a sensible person ever contact

Very impressed the way they work information they send is always spot on
When COVID struck they were the first to get in touch to say don’t worry if your having problems paying get in touch and we’ll sort it

Every part of me wants to be able to give less that 1 star!

I have paid my loan off in full with them 3 years early, they took the payment and confirmed with me my account was clear. Then they have sold my loan and posted a default on my credit file. When I ring them they tell me there’s nothing they can do and are going to refund my payment to me! I’m sure I will be seeing them in court!

Have recieved twice now Compensation for mis- information by Ikano. Having being sent incorrect information A number of times I was assured it would not happen again. . The Ombudsman was involved and was dealt with . After returning from Holiday this week I have now recieved More bullying letters. Do I need a solicitor this time

I applied for an interest free loan from Ikea. I filled in all the details with Ikano and then Experia. I was refused credit and have not been able to find out why despite many attempts to get Experia to give me a report. They contacted my bank several times to share my information but nothing happened.
I filled in a compaints form to Ikano but it would not submit, again trying several times. I got a good report from ClearScore. Have never been in debt or failed to pay my credit cards on time. I will now have to ring them. Don't expect they will care that much. Shame on you Ikea for using this bank and causing much grief.

First class service with this company.
Would not hesitate to use again and recommend to family/friends.

A few days ago I described my very bad experience with IKANO Bank. I wrote there about purchasing Termomix in installments. I received a reply that someone from IKANO would contact me. NO ONE HAS CONTACTED ME SO FAR! I BELIEVE THAT IKANO BANK IS NOT TRUE AND IT IS NOT WORTH TRUSTING THEM! IKANO IS A COMPLETE LACK OF PROFESSIONALISM. IKANO AND THE MANAGEMENT AND THE IGNORANCE TEAM. IF IT WAS POSSIBLE, I WOULD RATE THIS BANK MINUS 100.... If you have the courage to talk to me, please call me: 07955691556

Disgusting application process, I was accepted in 2023 with a lower credit rating and never used the credit.I just applied with a better rating and also I have an excellent payment record I have never missed a payment I always pay the full amount I never ever pay interest they do a soft search which says approved then declined, after approving them to do hard search. The photo ID is a nightmare I had to do a selfie over 15 times before it excepted it. I will never apply to them again, I would rather go without, stay well clear they are a nightmare, would I recommend them….NEVER.

The electronic system does not respond as it state. When you talk to anybody. They apologise for the failing of another department and that’s as far as the customer service goes. Nothing gets resolved. This is my experience to date.
I have stopped paying them by direct debit until I get clarity via hard copy via Royal Mail.
Presently it appears that I will be paying back double the borrowed figure.
Unacceptable.
You try to access your account. The computer. It says “NO”!
You try to change your password. “No”!
The system states it will email you. It doesn’t.
You resolve nothing.
Stay well clear.

I've found Ikano very helpful and knowledgeable on my loan requirements. An excellent service

Don't try to contact this bank. They dislike talking to customers.

Useless site , I have been asking for a settlement figure for over a year. I keep getting told they cannot find my loan despite giving my loan number. When I tried to submit a complaint the complaint submit button does not work. Useless.
Attached below the same again from TODAY. Maybe if i stop my direct debit i will get more of a reaction!

Hello Jonathan

We’re unable to find an account for you

Thanks for contacting us and confirming your details. We’ve checked our system and have been unable to find an account matching the details you provided.
If your address has changed since you applied for the account, please go to update your address .

Your name needs to match how it appears on your account. If your name has changed since you applied for the account, please go to update your name.

Many thanks

Ikano Customer Services

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© 2021 Ikano Bank AB (publ) 
Ikano Bank UK, WaterFront House, Station St, Nottingham NG2 3DQ, United Kingdom 

Important information

Ikano Bank AB (publ) UK branch Registered Office: Waterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ. Registered In England And Wales No. BR016253 VAT Registration No. 265321711. Ikano Bank AB (publ) Is incorporated In Sweden With registered And head office: Hyllie Boulevard 27 Malmö 215 32 Sweden. Ikano Bank AB (publ) Is a Swedish Public Limited Company (publikt bankaktiebolag) registered With the Swedish Companies Registration Office (bolagsverket) With organisation number: 516406-0922. The Financial Conduct Authority Is the supervisory authority under the Consumer Credit Act. Ikano Bank AB (publ) Is authorised And regulated By the Swedish Financial Supervisory Authority (Finansinspektionen) (Registered No:11153). Deemed authorised By the Prudential Regulation Authority. Subject To regulation By the Financial Conduct Authority And limited regulation By the Prudential Regulation Authority. Details Of the Temporary Permissions Regime, which allows EEA-based firms To operate In the UK For a limited period While seeking full authorisation, are available On the Financial Conduct Authority's website
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Very easy to deal with. Continuous updates as promised.

I'm made up I get statements every month to wat is owed I'm really happy with ikano