Ikano Bank UK Reviews 1,171

Excellent service
Regular statements , informative of remaining balance and payment dates .
Good company, would definitely use again

I liked having emails every month making the balance of my loan easy to see.

Very easy set up and kept up to date on a regular basis,thanks

The fitters was amazing very polite and friendly, and when they put my bed together i was explained thoroughly how to use the bed step by step, cannot praise enough thank you very much.

Great clear statements. Able to pay off early.

Easy, safe and an excellent rate

Bought items from scs they use ikano bank for finance, never heard of ikano before but I've had no issues with them, intact found them to be very polite and professional after talking to them on the phone, paid my loans off early and confirmation was sent by email next day.

Excellent text up dates monthly and handled a change of payment bank account without any issues also.

Great service, kept well informed of my loan status with regular statements.

Very easy to apply and quick response

Great customer care and updated account information 5⭐️ service

I have had nearly a 2 year fight for them to get my faulty furniture returned to DFS . I asked them to do a section 75 which they didn’t carry out DFS would only take the sofa back neither company correctly carried out the consumer rights act 2015 I then had to go to the financial ombudsman who ruled in my favour . I had to chase ikano every step of the way they didn’t bother to reply to emails and thought offering me £70 would keep me quiet . I’ve now got a full refund

I like the way they keep me updated on how much I owe

Clear simple instructions, easy to pay off quickly would use again !

Because the information l received was very easy to understand

Avoid avoid avoid is all I can say. We had a boiler fitted by Prime Solutions in Epping. We went for the buy now pay later i.e. in one years time. We intended to pay for it in total but unfortunately our washing machine freezer and roof all went at once so was unable to do this. We had no idea about Ikano Bank and only found out when the payments started. They take 75% of your monthly payments in interest!!! Meaning our £3000 loan would be £10,000!!!! after 10 years. We were never ever informed about this. As a result I have now taken a much lower coast loan with MBNA which will cost us £354 over 3 years.

Avoid this god awful company, they are a complete and utter rip off!! They are the reason that people with little or no money end up even more in debt! total Sharks!

Very clear information and great to have monthly email updating you with your balance and info on how to pay off.

I am trying to make payment to IKEA through Ikano Bank. But my payment won't just get through. There seems to be something wrong with their website. There is no way I can contact them. I have just realised that I have misplaced/ lost my storecard which they now need for automated phone call. How do I reach them ??