Ikano Bank UK Reviews 1,171

We bought furniture on finance with ikano and on the last year of payment we run into financial difficulties because of covid situation and we told them about it as charges of £25 piled on every month they did nothing about and then defaulted us and they remaining amount owed was hundreds and all late payment fees. Ended up paying it back to a debt collector so to sum it up they ruined my credit for 6 years and made me pay back hundreds in late payment fees. I would never ever have anything to do with ikano in the future

Trying to use the IKEA Ikano app for at least 2 hours now, different documents, different location, different mobile phone, it just doesn't work. It will not load the images. Just says error, but it doesn't give me information about what is causing the error. Very poor, I expected more from IKEA.

I do not do online banking and the good thing about Ikano Bank is that it allows you to send your deposit by cheque.

During the period of our loan IKANO Bank provided us with a no nonsense service such as no marketing of other products.

0 stars!!! Absolutely horrendous experience.
Applied for IKEA finance over 2 weeks ago in the store.
System was already glitchy then and I was told that it’s like that sometimes and to try from the actual app and not the browser which I also did. Still the app was glitchy. Had my application approved but then never got to complete and sign.
Customer service - useless. The Ikano phone line is another shocker with a massive delay on their line which makes it impossible to have a conversation with them and then the line gets disconnected and I had to call them back again.
I asked to please call me back if we get disconnected again and they said the would, and they didn’t.
Kept getting disconnected and also couldn’t continue my call cause of the very long delay in the phone line.
Two weeks in and still no resolution. The app keeps glitching as well as their site and subsequently they’ve now done several hard searches which are negatively impacting my credit files as it looks like I keep going back for new applications when that is not the case.
I can’t stress how frustrating this whole experience has been and still is.

The app couldn't find my bank (Nationwide) and refused a £1000 loan on this basis. IKEA potentially lost the sale as a result and I lost 30 minutes. However... IKANO got back in touch as a result of this review and were very professional, courteous and helpful. I'm not sure what happened originally on the website as I no longer need the loan but my advice if something similar happens would be to call IKANO support and walk through your application.

Since the start of the loan I’ve had no errors made. The payments were taken as and when they should have been and they send regular emails to let you know we’re you’re up to.

This is the most straightforward loan repayment company I have ever used. Very simple, clear monthly notifications showing your remaining balance. When it came to the time where I decided to pay off the remaining balance early, it could not have been simpler to do so!

Normally loan companies -pester you to take out another loan to pay off your existing one, but today I made my last payment and the only paperwork I received in the last five years were statements

I would use Ikano again. Very easy to make over payments. The emails were relevant and to the point using no banking language. The offer 0% interest loans which is always a bonus as well.

A seamless transition from my previous supplier, backed up by great telephone advisors ready to help and guide you through.
A great product (monthly income) backed up by a cast iron Financial Guarantee.
Fits my purpose exactly - great Bank in my humble opinion!

Getting a loan from ikano bank was easy to set up paying by direct debit is easy to do and you receive a statement every month showing you your balance

Excellent service, no problems

Upfront information monthly up to date reports

Recently opened a 3 year bond. The process was dead easy.
No complaints.

excellent service all round.cant fault them at all.highly recommend.

This bank came on the IKEA site to offer a loan at the point of purchase and I opted for it. Ofcourse they had to do a credit check and leave a hard footprint which i was okie with and my application was successful and i got the account number, credit card details. When i tried to complete the purchase I got error and i tried again and the message kept coming up. I called them multiple times and got through to an agent and she had zero knowledge of their product and her line was so bad that it keeps getting disconnected. She never called me back and i have to queue up all the time and then go through the security check and when it comes to asking question the line gets disconnected. After 4 hours I spoke with her and she mentioned they are having IT issue and i should try it in few hours. I tried and it failed many times and i called back again and i was toild that if my purchase is urgent then i should consider alternate method. I was shocked to her that -They left a hard credit check on my credit file and this credit is uselsss outside of IKEA and if i was to use any other means to pay then why would I accept a hard search in my credit file. Next day same story and they don't know when the issue will be over. Their message was keep trying .... which is the most delightful way to create best possible customer experience (NOT). I felt many months were taken away from my life because if this transaction. AVOID these scammers and have peace of mind. Not sure how IKEA landup partnering with this company

easy, clear and updates were concise and regular, absolutely no problems from start to finish

Absolutely without doubt the worst website ever.

I am a disabled customer with congintive issues. Ikano rings me every month around payment time to make sure my health is ok and if I need extra support with payments. This is above and beyond what you would expect from customer service and I am so grateful for the extra support that no other company has ever given me