Why can they not be like any other credit card supplier?? The app is completely useless (was told i was using a new device but it's been on my phone for months!) you get emailled a statement so the cu... See more
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Review summary
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***update 28.07 Ikano got in touch to apologise (at least), but it does not change my frustration and embarrassing moments that faced at store with my shops. But as it was resolved, I will amend th... See more
Company replied
Needed credit at the time in IKEA. Which was easy to apply for. But to pay off early you have to still pay of monthly. Which I thought is ileagal in the UK. If you try pay it off they just send the p... See more
If I could put a zero I would The aftersales has been horrendous. I ended up selling the sofas for 1/6 of the price I paid for them after 12 months as I couldn't get any response after complaining abo... See more
Company replied
Company details
Written by the company
Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
Contact info
Waterfront House, Waterfront Plaza, Station Street, NG2 3DQ, Nottingham, United Kingdom
- via website ¦ Facebook: facebook.com/IkanoUK ¦ Twitter: @Ikano_UK
- ikano.co.uk
2.3
Poor
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with Icona bank
July 16, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning,
Thank you for taking the time to share this feedback with us. It's always great to hear such nice feedback.
Discriminate against digital poverty
I have a series of missed/late payments due to the bank being ‘self service’ - I could speak to customer services but they would not update my direct debit date to coincide with my monthly wage as it is a ‘self service only’ bank?? I could not change the date myself as I had an older iPhone that wasn’t compatible with their app. Their only suggestion was to use someone else’s computer or phone which I eventually did. I filed a complaint and have heard nothing from them.
Ikano contacted me after this review but when I call back the lines are closed in the middle of the afternoon on a week day. I have replied to emails asking to confirm my details.. nothing further. I’ll keep trying to call back. What a frustrating system.
January 1, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
Thank you for taking the time to leave us a review. I’m sorry to hear about the experience you’ve had and any inconvenience this may have caused you. I've passed your details over to our Complaints Team and someone will be in touch with you shortly for more information.
Ikano bank is very efficient
Ikano bank is very efficient, understanding and easy to reach.
July 14, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning,
Thank you for leaving such a nice review. We really appreciate being given feedback about our service.
VERY SECURE AND SAFE.
VERY SECURE AND SAFE.
Used it for 10 years,never had a problem of any kind
July 13, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
Thank you so much for taking the time to leave us such positive feedback. It's lovely to hear how pleased you are with the service you’ve had from us.
Reply from Ikano Bank UK
Good afternoon,
Thank you so much for taking the time to leave us such great feedback. It's lovely to hear how pleased you are with the service you’ve had from us.
no customer service
Purchased a kitchen from ikea with zero finance from Ikano bank. Very bad customer service from ikea and now its three months with no reply After complaining to the Bank The list is so long on the bad fitting from ikea and Ikano just dont give a dam
July 6, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
I have passed your details over to our Complaints and Claims Team and someone will be in touch with you shortly. Thanks for taking the time to leave a review and I'm sorry for any inconvenience this has caused you.
Horrid company
This is a horrible, ignorant, dodgy company. Untrustworthy and unprofessional.
I contacted them via email asking them to stop calling me due to health reasons, and asked them to communicate via email. They carried on calling, which is a breach of GDPR.
They've continually added on charges whilst knowing full well I was experiencing financial difficulty. They also edited MY letter that I sent to them, and then proceeded to ignore me altogether, whilst STILL adding on insane penalty charges.
Why do companies like this not realise that they're more likely to actually get their money if they stop adding on insane, unreasonable charges?
I hate them.
July 11, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
Thanks for your review and for bringing this to our attention, we’re sorry to hear about the experience you’ve had. We appreciate you don't wish to provide any further information to us. However, we would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
No problems encountered.
July 5, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, thank you so much for taking the time to leave this review. It's great to hear how happy you are with our service.
They are so helpful and answer all my questions
They are so helpful and answer the phone with a lovely happy voice well every time I have rang up and when you suffer bad with mental health a happy voice at the other end of phone is nice highly recommended
June 30, 2023
Unprompted review
Reply from Ikano Bank UK
Thank you so much for sharing this review with us. We pride ourselves on how we treat our customers, so it is wonderful to hear you feel the same way when you call us. Thanks again for taking the time to leave us this review.
keeping me informed of my payments for…
keeping me informed of my payments for my suite with Ikano bank thank you
July 5, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon, thank you so much for taking the time to leave this review. It's great to hear how happy you are with our service.
Simple no fuss loans.
July 1, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, thanks for taking the time to share this feedback with us. It's great to hear such lovely feedback for us. Thanks again.
Easy to access account information and…
Easy to access account information and regular updates provided re loan balance
June 28, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon Susan. Thank you so much for taking the time to leave such great feedback for us, it's lovely to hear how pleased you are with the service we have provided to you.
Very SATISFIED THANK YOU
June 21, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
Super ok ,easy and quality
December 15, 2022
Unprompted review
Reply from Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
No fuss no hassel !
No fuss no! um'ing and err'ing! straight in and
very helpful to boot.Very pleased by their performance
in this day and age.
June 8, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, thank you so much for taking the time to leave such lovely feedback for us, it's great to hear how pleased you are with the service we have provided.
Very helpful pleased service 😀
June 7, 2023
Unprompted review
Reply from Ikano Bank UK
Hi Martin, thanks for taking the time to share this feedback with us. It's great to hear such lovely feedback.
stress free banking loan
June 5, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
More like Ican'to
Finished paying off my IKEA loan early to help with debt management in this time of living crisis. Ikano decide to just keep the direct debit going and slap a £250 charge on my account this month as an overpayment. I will struggle to eat now. Thanks!
June 2, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
The smoothest loan I’ve ever had
I’ve taken a lot of finance out over the years and honestly, Ikano is probably one of the best to use. My loan was for furniture from DFS. I was approved quickly. I love the fact I get monthly emails with updates for my balance. I am especially grateful for the fact that when I’ve missed a payment, I am not hassled or bullied into repaying it quickly. With the cost of living and other bills, I have made a fair few payments late but it hasn’t been a problem. I’m very appreciative that even though they do charge a late fee, instead of being due immediately it is just added to my overall balance so I don’t have to stress about making the late payment itself with the additional fee - the fee is just added so I can pay it when I have it, which really helps more than I could say! The odd times I have had to communicate with Ikano, they’ve been friendly and very quick to get in contact. Easily the best finance company I have used and would happily use them again.
June 2, 2023
Unprompted review
Reply from Ikano Bank UK
Good morning Lauren, thank you so much for your kind words and your fantastic 5* review for us. We pride ourselves on providing excellent customer service and it's wonderful to read this has happened. Thanks again for leaving us such great 5* feedback.
Nasty scamming company doesn’t even…
Nasty scamming company doesn’t even know what section 75 is
This is a dfs loan
May 30, 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
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