📌 My Experience with Ikas
📌 My Experience with Ikas – Unfortunately Not Positive
Hello everyone,
Unfortunately, I can’t say good things about Ikas.
My first month with the Scale Plus+ membership started well, thanks to a dedicated account manager assigned to me. However, shortly after, that person left the company, and the comfort of having one-on-one support disappeared.
Throughout the first year, we constantly faced technical issues on the Meta side.
Google PageSpeed scores were far behind Shopify’s.
Website speed, panel performance, and integrations were frequently problematic.
Customer support was responsive, especially in the evenings, which was an advantage for me. However, this support was not enough to compensate for the fundamental infrastructure problems.
We somehow managed to get through the first year, though only partially.
Every time I saw Ikas ads, I couldn’t help but feel disappointed. It was clear that as their customer base grew, the system struggled more and more. The problems were predictable.
When entering the second year, I was seriously considering switching to Shopify.
At that point, I was offered a 24,000 TL free shipping credit, which convinced me to continue.
However, after purchasing, I learned that this credit would be added monthly as only 2,000 TL. This was a major disappointment.
Today (February 21, 2026), I experienced another shock.
I found out that the in-app customer support feature in the Ikas mobile app had been disabled. As someone who paid for a package that included this feature, this was unacceptable.
When I contacted support, I was told that this was stated in the contract.
Honestly, this felt like a convenient excuse.
As of now:
Technical issues on the Meta side still continue
The admin panel and website are often slow
The mobile app does not function properly
Google PageSpeed scores are very low compared to competitors
The promised new theme has been delayed for months
None of this is normal.
Unfortunately, I believe Ikas has been losing momentum recently.
As someone from İzmir, I wish Mustafa Namoğlu success.
However, the current direction does not reflect a user-focused, sustainable platform.
