ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service.

Excellent and intuitive online service from start to finish. Far quicker and 4x cheaper than the price of a local company!

May 21, 2025
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Reply from ILA-Connect

Thanks so much for the great feedback! We're really pleased the online process felt intuitive and saved you both time and money 💻💸. That’s exactly what we set out to do!

Rated 1 out of 5 stars

I had a disappointing experience with…

I had a disappointing experience with this solicitor firm. I reached out via email with a clear and time-sensitive enquiry but received no response whatsoever. Professional communication is a basic expectation—especially in legal services where timely advice can be crucial. The lack of acknowledgment or follow-up left a very poor impression. I would hesitate to recommend this firm based on my experience.

June 2, 2025
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Reply from ILA-Connect

Thanks for your honest feedback, and we're genuinely sorry for the initial lack of response—it’s completely fair to expect timely communication, especially with time-sensitive matters. While we’re glad things were ultimately resolved, we’ve taken your comments seriously and looked closely at what went wrong.

As a result, we’ve made some internal changes to help prevent this happening again. Your feedback really has helped us improve, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Prompt

Prompt, experienced solicitor, good value, highly recommended

June 3, 2025
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Reply from ILA-Connect

Thanks for the kind words! We're glad you found the service prompt, good value, and in capable hands 👩‍⚖️💼. Really appreciate the recommendation!

Rated 5 out of 5 stars

Thanks Kevin for the fantastic service

Thanks Kevin for the fantastic service.

Best wishes

June 2, 2025
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Reply from ILA-Connect

Thanks so much for your message—really glad to hear you were happy with the service! We’ll make sure Kevin sees your kind words 😊. Best wishes from all of us too!

Rated 5 out of 5 stars

We had to arrange an urgent ILA and we…

We had to arrange an urgent ILA and we were connected to a solicitor quick. Thanks

May 27, 2025
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Reply from ILA-Connect

Thanks for your review! We're really glad we could connect you quickly when time was tight ⏱️. Always happy to help when things are urgent.

Rated 5 out of 5 stars

Brilliant

Professionalism, speed, efficiency, clarity and communication all 100% in my view, I could not have asked for more, well done !

May 29, 2025
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Reply from ILA-Connect

What a fantastic bit of feedback—thank you! 🙌 We're so pleased to hear that the experience ticked all the boxes for you. Clear communication, speed, and simplicity are at the heart of what we do, especially when you're trying to get things over the line without added hassle. Really appreciate you taking the time to leave this review—it means a lot! ✨

Rated 5 out of 5 stars

Very good

Very good - excellent service

May 20, 2025
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Reply from ILA-Connect

Thank you for your kind words! 😊 We're really glad to hear you were happy with the service. Helping make this part of the mortgage process as smooth and straightforward as possible is exactly what we're here for. Best wishes for concluding your matter! 🏡✨

Rated 5 out of 5 stars

Easy process

May 27, 2025
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Reply from ILA-Connect

Thanks for leaving a review! 😊 We're really pleased to hear you found the process easy—that's what we’re here for. All the best with the final steps of your mortgage! 🗂️✅

Rated 5 out of 5 stars

The service received from ILA-Connect…

The service received from ILA-Connect has been great, they have been very flexible with my requirements, I cannot fault them. very smooth service their side.

May 19, 2025
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Reply from ILA-Connect

Thank you for your review! We're really glad to hear the service felt smooth and that we could be flexible around your needs—that's exactly what we aim for 🎯. We know how important it is to get things sorted quickly and simply, especially when you're close to the end of your mortgage process. Appreciate you taking the time to share your experience! 💬

Rated 5 out of 5 stars

Recommend

Excellent Hassle-free

May 18, 2025
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Reply from ILA-Connect

Thanks so much for the 5-star review! 😊 We’re really glad to hear you found the process hassle-free — that’s exactly what we aim for. Helping things move smoothly and efficiently, especially at a stage where timing matters, is a big part of what we focus on. If you ever need us again, we’ll be here!

Rated 5 out of 5 stars

I could quickly get a meeting

I could quickly get a meeting, I easily got the help I needed. The solicitor was on time and quickly got things done.

May 23, 2025
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Reply from ILA-Connect

Thanks for taking the time to leave this kind review! 😊 We're pleased to hear everything moved quickly and easily for you — from booking your meeting to getting things wrapped up with the solicitor. It's great to know we could help keep things straightforward at a time when delays are the last thing anyone wants. All the best with the rest of your process!

Rated 5 out of 5 stars
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Reply from ILA-Connect

Thanks so much for the 5 stars! 😊 We're really glad you found the service easy and straightforward — that's exactly what we aim for. Wishing you all the best with the rest of your journey!

Rated 5 out of 5 stars

Easy process from start to finish

Easy process from start to finish, usually available next day and very reasonable pricing too.

May 21, 2025
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Reply from ILA-Connect

Thank you for your kind review and 5 stars! 🌟 We're pleased the process felt straightforward and that our quick availability and pricing worked well for you. Wishing you all the best as you wrap things up on your mortgage! 🏠✨

Rated 5 out of 5 stars

Excellent service

Excellent service

May 21, 2025
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Reply from ILA-Connect

Thanks so much for leaving your review! 🌟 We're really glad you were happy with the service. Best wishes for the remainder of your mortgage process! 🏡😊

Rated 5 out of 5 stars

No Nonsense, Efficient Service

No nonsense, transparent, and efficient service. I was quoted between £350 and £550 by others. I was initially hesitant because it was done online but it was easier than I expected. Great pricing too.

May 19, 2025
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Reply from ILA-Connect

Thanks for the fantastic review! 😊 We're really glad to hear that our no-fuss, online service worked well for you—especially after seeing such high quotes elsewhere. It's totally understandable to feel a bit unsure at first, but it's great to know it ended up being easier than expected and making a good saving for you too. Thank you for booking with ILA-Connect, and for your 5 stars! 💻💬💸

Rated 5 out of 5 stars

Really quick efficient service

Really quick efficient service with a fantastic portal for documents to be quickly loaded onto. Knowledgeable team who answered questions quickly both before the zoom meeting and also during. Kevin Ogle was friendly and clear about the process. Thank you ILA Connect, we will use you again.

May 12, 2025
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Reply from ILA-Connect

Thanks for the super feedback! 😊 We're glad the process felt quick and efficient, and that the portal made things easy. Great to hear Kevin and the team were clear and responsive throughout.

We’re here to keep things simple when time matters most 🏡. Hope to support you again soon! 👋

Rated 5 out of 5 stars

Speedy and efficient

Speedy and efficient! I recommend them.

May 14, 2025
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Reply from ILA-Connect

Thanks so much for the 5 stars! ⭐ We're glad you found the service speedy and efficient — exactly what we aim for when time is tight.

Appreciate the recommendation! 😊🏡

Rated 5 out of 5 stars
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Reply from ILA-Connect

Great to hear your feedback because it's exactly what we're aiming to achieve — a simple, straightforward service that gets the job done without any hassle 😊 Thank you for the 5 stars! ⭐🏡

Rated 5 out of 5 stars

Kevin was super efficient and helpful…

Kevin was super efficient and helpful and ensured we got our ILA certificates in a timely manner. I was very impressed. I would recommend this service.

April 4, 2025
Unprompted review
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Reply from ILA-Connect

Thank you for leaving us these kind words! 😊 It’s great to hear that Kevin was efficient and helpful — making sure you received your ILA certificates without delay is exactly what we aim for. Thank you for the recommendation! ⭐📄

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