ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Straightforward process

Straightforward process

July 9, 2025
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Reply from ILA-Connect

Thank you — great to hear you found the service straightforward 😊 That’s exactly what we aim to deliver every time! Best wishes with the rest of your transaction.

Rated 5 out of 5 stars

GOOD SERVICE

Good and prompt delivery

July 4, 2025
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Reply from ILA-Connect

Thank you for taking time to leave a review 🙏 — prompt delivery is exactly what we strive to achieve. We’re always working to keep the ILA process smooth, efficient, and hassle-free from start to finish. Wishing you all the best with the rest of your transaction! 🏡

Rated 5 out of 5 stars

Prompt, Professional, Priced fairly

The service is brilliant, we needed to get 4 mortgage deeds done. We were given a good discount. The service was delivered promptly and professionally, and they even expedited our second set of appointments to get them all done over 2 days, saving us a week! Communication was great. I would definitely use the service again!

July 14, 2025
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Reply from ILA-Connect

Thank you so much for the great feedback! 🙏 We're really pleased we could help get all four mortgage deeds signed efficiently—and it’s fantastic to hear that our expedited appointments helped save you a full week. That’s exactly what we aim for: a smooth, fast, and low-hassle process at a fair price. We're always working to improve and make ILA bookings even more seamless. Wishing you all the best with the rest of your mortgage arrangements! 🏡

Rated 5 out of 5 stars

It was very good.

July 2, 2025
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Reply from ILA-Connect

Thank you! 😊 We're really glad to hear that everything went smoothly for you.

We’re always working to keep the ILA process fast, fairly priced, and hassle-free — so if you ever need us again, we’ll be here to make it just as straightforward.

Wishing you all the best with your mortgage or property matter! 🏡✨

Rated 5 out of 5 stars

Fast and highly professional

Fast and highly professional

July 2, 2025
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Reply from ILA-Connect

Thank you so much! 🌟 We're really pleased to hear that you found the service fast and highly professional — that's exactly what we aim for. We’re always working on improving our systems to make completing your ILA as smooth and hassle-free as possible 💼✨

Wishing you all the best with your mortgage or property transaction! 🏡

Rated 5 out of 5 stars

Highly recommend ILA services provided…

Very please with ILA services provided by Kevin. He was joined the meet promptly as scheduled, provided us advise and kept us up to date at every step.
The service is priced reasonably well as well. Highly recommended.

July 7, 2025
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Reply from ILA-Connect

Thank you so much for your kind words and strong recommendation! 🙌 We're delighted to hear that Kevin made the process smooth, punctual, and clear throughout — exactly the experience we aim to provide. Keeping clients informed and making Independent Legal Advice fast, stress-free, and fairly priced is at the heart of what we do ✅

Wishing you all the best with the rest of your transaction! 🏡

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly, co-operative. Recommended.

July 1, 2025
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Reply from ILA-Connect

Thank you so much for the kind words! 😊 We're really pleased to hear that you found the service professional, friendly and co-operative — that’s exactly what we aim for. We’re always refining our systems to keep the ILA process as smooth, fast, and low-cost as possible. Wishing you all the best with completing your property transaction! 🏡

Rated 5 out of 5 stars

Great service and highly recommend

Great, efficient and good value service. Highly recommend.

Good panel of Solicitors and nice to use portal.

June 30, 2025
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Reply from ILA-Connect

Thank you for the great feedback! 😊 We're really pleased to hear you found the service efficient and good value — that's exactly what we aim for. We're constantly improving our panel and refining the portal so that getting your ILA is as smooth and hassle-free as possible.

Wishing you all the best with your mortgage or property transaction! 🏡

Rated 5 out of 5 stars

Excellent service on point

Excellent service on point

June 17, 2025
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Reply from ILA-Connect

Thank you! 🙌 We're so pleased to hear the service was spot on for you. We work hard to keep the process fast, straightforward, and great value — and it’s great to know that’s coming across.

Best of luck with completing your property or mortgage matter! 🏠

Rated 5 out of 5 stars

Quick and easy

Quick and easy

June 13, 2025
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Reply from ILA-Connect

Thanks so much! We're really glad the process was quick and easy for you — that’s exactly what we aim for ✅ Making ILA appointments as hassle-free and efficient as possible is our constant focus. Wishing you all the best with your mortgage or property matter 🏡

Rated 5 out of 5 stars

Excellent and quick you help me

Excellent and quick you help me
Thank you very much

June 12, 2025
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Reply from ILA-Connect

You're very welcome! 😊 We're so pleased to hear the process was quick and helpful for you — that's exactly what we aim for: making your ILA as smooth, hassle-free, and fast as possible, all while keeping fees fair.

Wishing you all the best with your property or mortgage process ahead! 🏡✨

Rated 5 out of 5 stars

Great service and helped when I needed…

Great service and helped when I needed to update the ILA after expiry of the original mortgage offer.

June 16, 2025
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Reply from ILA-Connect

Thanks for your review! We’re glad we could step in and help update things smoothly when your offer changed 🔄. All the best with the rest of your mortgage process!

Rated 5 out of 5 stars

Efficient

Fast, efficient service. Clear instructions to follow. Problems dealt with quickly. Friendly staff.

June 11, 2025
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Reply from ILA-Connect

Thanks for the great feedback! We're really pleased to hear the process felt efficient and clear—that’s exactly what we aim for 🚀. It means a lot to know our team made things smooth and straightforward for you.

Rated 5 out of 5 stars

Very smooth straight forward process

Very smooth straight forward process, enhanced by good supporting technology i.e. easy to upload necessary forms, paperwork and arrange virtual meeting.

June 10, 2025
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Reply from ILA-Connect

Thanks for the lovely feedback! We're really glad the process felt smooth and straightforward, and it's great to hear the tech side helped things along 📱📄. We're always making improvements behind the scenes to keep the experience as simple and stress-free as possible.

Rated 5 out of 5 stars

Kevin Ogle was fantastic

Kevin Ogle was fantastic, cannot fault the entire process. Thanks again

June 4, 2025
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Reply from ILA-Connect

Thanks so much for your kind review! We completely agree—Kevin’s fantastic, and we’re lucky to have him on board 😊. Really glad to hear the whole process went smoothly for you.

Rated 5 out of 5 stars

Great professional service given by…

Great professional service given by Paul: he summarised my remortgage well making it easy to understand where my obligations lie and the key points I should not forget. I will certainly use them again and will recommend them to my property investors’ network. Thank you for making this a painless experience.

June 11, 2025
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Reply from ILA-Connect

Thanks so much for the thoughtful review! We’re really pleased to hear the process felt clear and painless—that’s exactly what we aim for 🧾✨. Your recommendation means a lot, and we’d be glad to help again whenever needed.

Rated 5 out of 5 stars

Exceptional service

What great service from Tim initially then a really great solicitor that sorted everything. Highly recommended

June 11, 2025
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Reply from ILA-Connect

Thanks for the kind words! We're so glad everything went smoothly from start to finish—it’s great to hear you felt well looked after throughout the process 👍. Really appreciate the recommendation!

Rated 5 out of 5 stars

lastminute.com

Was informed by my conveyancing company 3 days before completion that I needed an ILA to provide advice and sign a certificate.

I contacted ILA direct at 9am. By 12noon I was on a Zoom call with a solicitor who sent my documents via special delivery that day.

Life savers. Would highly recommend 👍

June 10, 2025
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Reply from ILA-Connect

Thanks so much for sharing your experience—we know how tight these timelines can get, so we're really glad we could help get everything sorted quickly and smoothly ⏱️📄. Really appreciate the recommendation!

Rated 5 out of 5 stars

Less time consuming

Less time consuming, and able to get advise in a timely manner.

May 29, 2025
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Reply from ILA-Connect

Thanks for the feedback! We’re really pleased the process felt efficient and timely—that’s exactly what we aim for ⏳✅.

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