ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable when guiding them through complex legal matters like wills and power of attorney. People truly appreciate the clear and thorough guidance provided during home visits, which makes a potentially stressful process much easier and reassuring. Consumers note that all legal procedures are handled efficiently, whether they choose to communicate over the phone or meet representatives in person. Reviewers mention that representatives patiently answer every single question, ensuring families feel completely supported and secure about their future arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and clear guidance on... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and professional staff make complex... See more

Customer service

Reviewers mention deep satisfaction with customer service, consistently praising informative appointments and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that the response to initial contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil visited us today and explained and guided us through the complexities of wills, power of attorney and protected property trust. Neil was very polite, knowledgeable and fully answered all our ques... See more

Company replied

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

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No recent history of asking for reviews

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Typically replies within 1 week

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4.9

All reviews

(350)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Power of Attorney/Protective Property Trust

Informative, helpful experience which outlined the why’s and wherefore of what we were looking for, making our final decision very easy indeed.

March 2, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review. Glad there was "No Drama". Any questions you may have going forward, please just contact us.

Rated 5 out of 5 stars

Power of Attorney by ILAWs

My father had his Power of Attorney written up in the comfort of his own home. He was listened to and treated with the most respect with the laywer explaining every detail to my elderly father. In a way that he could understand and that he was doing this for himself and to let his family know his wishes. Thank you so much for your kindness. Please do not leave this too late like many other people do.

April 30, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you Aileen for taking the time to review us. It is so important to have Power of Attorney these days and we are glad we can assist your father with this. If there is anything we can help you with, please just let us know.

Rated 5 out of 5 stars

Would highly recommend

My husband and I had a visit from Ross Allan today, very pleasant experience. He explained everything, ensuring we underood the process and gave thorough and honest answers to our questions. Very straightforward.

February 20, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. We always try to keep things straightforward as much as possible so it is nice to hear it went that way for you.

Rated 5 out of 5 stars

Power of attorney and will

Manager was very punctual. All phone calls handled with politeness. Made quite a stressful affair so easy and painless. Price was brilliant too as I know people who paid much more. Thank you and as they say. No drama

February 18, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

You said it June! Thank you for your review. We are here to help anytime.

Rated 5 out of 5 stars

Simple Power of Attorney

Neil visited today to discuss Power of Attorney. He explained it well in layman's terms and the process, which they make simple, and put my mind at ease.

February 20, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"No Drama" Lorna. Glad it all went well. Thanks you.

Rated 5 out of 5 stars

Neil Jones gave excellent customer…

Neil Jones gave excellent customer service, explained all aspects of the benefits of the Protected Property Trust and was very helpful in the preparation of the wills. Answered all questions clearly and there was no sales pressure
An all round great service which I would strongly recommend.

February 19, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Glad to hear "No Drama" and all went to plan for you. One of our aims is to make things as simple as possible and ensure that every client is aware of their options. We are here to assist you going forward.

Rated 5 out of 5 stars

Brilliant service

We have just had a visit from Neil Jones. He was very informative explaining everything clearly in my language. This man does care and wants to help. Thank you very much from all the family

February 9, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you so much for your review. Neil will be delighted to see your kind words. If there is any questions you have, at any time, please just get in touch. Thanks again.

Rated 5 out of 5 stars

Had a telephone appointment with Ross…

Had a telephone appointment with Ross Allan to sort out our property trust and wills - absolutely delighted with the service - everything was explained in detail and the whole process was very simple - something we have been putting off for a while has now been arranged simply and easily - would recommend to anyone

January 30, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review and great to hear everything went well for you. "No Drama" is what we always aim for. Whenever you have a question, just get in touch - we are there to help.

Rated 5 out of 5 stars

Professional service

Had a house call from ilaws for a POA for my elderly mum. Very straightforward process.helpful,professional staff. Good price. Good communication. Very happy with their service

December 2, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Anything we can do for you or your mum - please just let us know.

Rated 5 out of 5 stars

Neil Jones visited my home to write a…

Neil Jones visited my home to write a will for me. He was professional and kind. He clearly explained what was required, fully answering any questions I had and what would happen next. A smooth process. I would highly recommend this company.

December 9, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your kind words Elaine. "No Drama" as is always our intention. Here to help if you need us.

Rated 5 out of 5 stars

From the initial appointment with Neil…

From the initial appointment with Neil Jones from the clarkstone branch at my uncles hospital bed side to meetings with Gwen Branch manager &George operational manager was first class.
Very professional,fast turnaround with paperwork but also down to earth kind people.
I would highly recommend them.

September 18, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us. Neil, Gwen and George will be delighted to hear you were happy and it is especially nice to see your kind words about them.

Rated 5 out of 5 stars

Will and POA

My dad visited the clarkston office to arrange his will and POA. Very helpful. Simplified the process for him.

November 24, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you Sharon for your review. Glad it all went well for your Dad. We are here to assist whenever you need us.

Rated 5 out of 5 stars

Thanks to ILAWSCOTLAND

Allan & Lynsay
We would highly recommend this company Neil came out to our home and when he left everything we needed was explained fully and all our questions answered thanks to all the staff and Neil for giving us peace of mind

November 21, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you Allan and Lynsay for your review. We are here to assist you anytime you need us.

Rated 5 out of 5 stars

Excellent service,staff helpful…

Excellent service,staff helpful explained everything to us and advised us on every detail first class service

November 20, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Legal info

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home today and explained everything to my father in law in great detail and made him feel so at ease. The entire process was stress free and extremely straightforward. Neil also answered any questions we asked and no question was too much. My father in law has now been given peace of mind thank you guys, We would highly recommend this company.

November 19, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Adelaide, thank you so muck for your review. Neil will be delighted to read your comments. "No Drama" is our motto and we genuinely always strive for that for our clients.

Rated 5 out of 5 stars

Will Enquiry

Mr Neil Jones, Senior Estate Planner was very pleasant and mannerable. He explained all details entailed in Will preparation.

Great customer service!

November 17, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

We are pleased that all went well for you. It is what we always aim for. Thank you for your review.

Rated 5 out of 5 stars

Hi Shona

Hi
Karen and I would like to thank Shona for her help recently at the Clarkston branch of Ilawsscotland Very friendly and helpful 👍

October 25, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Hi Ian, will pass your comments on to Shonagh . She will pleased to have been able to assist you. Thank you for taking the time to do this.

Rated 5 out of 5 stars

Excellent

From calling the office to ask about services provided to our visit at home with Neil we were very happy with the company.
Neil took the time to explain all that was involved in Wills POAs and PPT .
No gimmicks or add on charges just plain and clear price in full.
Highly recommend and such a pleasure to deal with all staff we had interaction with .

November 12, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review Maureen, pleased that it was "No Drama" all the way through for you. We are here if you need us for anything.

Rated 5 out of 5 stars

First Class service

Staff were extremely helpful and pleasant and made sure my mum understood the whole process of doing a POA, were kept informed at all times. Would recommend

November 11, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

That's what we are here for. Glad it all went well for you and your mum.

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