ILAWSSCOTLAND Reviews 320

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to explain complex information clearly, making them feel at ease. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the process, often conducted in the comfort of their own homes. Consumers also commend the exceptional customer service, noting the personalized and understanding approach. However, some customers also noted issues with communication regarding appointments, specifically mentioning not receiving rescheduled notifications via email or phone calls.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the clear explanations... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers found the initial contact fast and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used this company twice once to update our wills and then again for POA First time Elaine came to our house and today we had Neill both were lovely and made us feel very relaxed they expla... See more

Rated 5 out of 5 stars

We contacted Ilawsscotland to update our out of date will. We met Mr Ross Allan who guided us through all aspects of a will in laymans terms explaining and answering all our questions. We now have our... See more

Company replied

Rated 5 out of 5 stars

Had Neil visit my home to arrange power of attorney, fully explained the process from beginning to end, so much easier than I had anticipated, only needed basic details to begin with. He will do what... See more

Company replied

Rated 5 out of 5 stars

Neil Jones visited our home and gave a very thorough explanation regarding his company, wills, power of attorney and protective property trust. He clearly covered all the points which my wife and I... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

ILAWS Experience.

I contacted ILAWS to update my will and set up power of attorney etc.Had the pleasure of dealing with Daniela who explained everything clearly and professionally making me feel at ease.Would highly recommend this company as efficient and cost-effective and helping to give me peace of mind that my affairs are in order.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

We have used this company twice once to…

We have used this company twice once to update our wills and then again for POA
First time Elaine came to our house and today we had Neill both were lovely and made us feel very relaxed they explained everything to us and we both felt very comfortable.
We would definitely recommend this company to other people.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Neil came out to house and did our wills and power of attorney. Very helpful and was great from start to finish making sure we understood everything.made me feel easy in our own home and was straight forward process. Would recommend them 💯 %.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Home and will to get sorted.

Had a appointment today with Neil Jones in there office he was so helpfull and clear he explained everything to us in no time so thanks again Neil .would recomend this firm.

April 16, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Neil will be delighted to read your comments.

Rated 5 out of 5 stars

We contacted Ilawsscotland to update…

We contacted Ilawsscotland to update our out of date will. We met Mr Ross Allan who guided us through all aspects of a will in laymans terms explaining and answering all our questions. We now have our new will with Ilawsscotland. We were very satisfied with how every aspect of how wills work thank,s to how it was made easy by mr Ross Allan.

April 13, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Great to hear everything went smoothly for you both. “No Drama” is always the aim. Straightforward and effective. Thanks again.

Rated 5 out of 5 stars

Great service

Great service today from Neil. Everything was excellently and clearly explained.

April 10, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Always great to hear. Many thanks.

Rated 5 out of 5 stars

Highly recommend

I contacted them to arrange my power of attorney, and the experience was excellent from start to finish. Daniella provided clear, thorough explanations of the entire process and outlined realistic timelines for when to expect each stage and the associated documentation. The service was straightforward, efficient, and very reasonably priced. I would highly recommend their services to anyone seeking assistance with power of attorney arrangements.

April 10, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you so much for your review. We are here to help you whenever you have a query in the future.

Rated 5 out of 5 stars

Very satisfied

We had a zoom call with Daniela to discuss power of attorney and my will. She was very easy to talk to and clarified concerns I had regarding the process. Would highly recommend to anyone requiring these services.

April 9, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us and Daniela.

Rated 5 out of 5 stars

Well what can we say!

Well what can we say. Had an appointment booked with ILAWS SCOTLAND, with Daniela Jaconelli. We had expressed our interest in Power of Attorney and Wills.
Daniela turned up at the expected time and after introductions she proceeded to explain the aforementioned with expertise and professionalism. It was during this that Protective Property Trust was explained and discussed. Both my wife and I were completely satisfied with the services being offered and without any pressure sales jargon, we opted to proceed with all services offered ensuring that our requirements are being met for our childrens future. We would absolutely recommend both Daniela, and iLaws Scotland to anyone needing arrangements for the services provided.

April 1, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us. Daniela is extremely conscientious in making sure we give the correct advice to every client depending upon their needs and in taking time with everyone. We are here to support you now going forward for any questions you or your family have in the future. Thanks again.

Rated 5 out of 5 stars

Wills made easy.

Had a visit from Daniela to organise a will. She arrived on time, she was very polite and professional. She had a good knowledge when asked questions. Very helpful. We would definitely recommend ILaw Scotland to family and friends they make it so easy.

April 2, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Great to hear it was made easy for you. “No Drama” as we always say.

Rated 5 out of 5 stars

Punctual, Polite and Professional.

Hi, Daniela Jaconelli visited us on 24/03/26 to advise us on Power of Attorney, Protective Property Trust and Wills. She turned up when expected and explained all of the aforementioned thoroughly. My wife and I were impressed by her professionalism and patience during this process. Thanks to Daniela's exemplary presentation we were more than happy to proceed with all three services and ensure that our affairs were in order for our sons in the future. We would no hesitation in recommending both Daniela, and iLaws Scotland to anyone needing to arrange any of the above services for themselves.

March 24, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Many thanks for your review. We will pass your comments onto Daniela and she will be delighted to hear that you are happy with our service. Anything you need from us at any time, please just get in touch.

Rated 5 out of 5 stars

Legal Adviser Ross Allan

Legal adviser Ross Allan was really great explaining All to myself and my husband and also giving good advice on legal thinks we did not know of.He explained everything to us very clear professionally I would recommend this firm very Happy and peace of mind with ILawsscotland .

April 1, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Peace of mind is something clients will commonly take with us about and great to hear we can give you that.

Rated 5 out of 5 stars

Highly recommend

We have just had Ross visit the house to set up Powers of Attorney’s for both of us. Ross was very friendly and polite. He explained everything clearly, i.e costs, timescales and exactly what the POA covers. He was able to answer all our questions. Great experience and I would highly recommend.

March 31, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Many thanks for taking the time to review us. “No Drama” for you and what we will aim for throughout the registration process for you. Thanks again.

Rated 4 out of 5 stars

Neil was very professional and…

Neil was very professional and extremely helpful and explained everything in great detail. I highly recommend this company as it deals with both wills and power of attorney.
Kate was also very professional and so helpful in helping us deal with our wills . She was amazing and we are so grateful.
While dealing with our paperwork Gwen supported and helped us complete our paperwork and she was also very professional , helpful and amazing too . This company is excellent and I highly recommend them. Thankyou so much .

March 31, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Good to hear it has gone well dealing with a few different staff in different departments.

Rated 5 out of 5 stars

ILaws, perfect for legal advice and Will writing.

Legal adviser Neil Jones was punctual,polite and explained each step of the process explicitly. Could advise us on every query we had with cheeriness, professionalism and great insight. So pleased we chose ILaws Scotland.

March 26, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank for taking the time to review us. Much appreciated and good to hear it all went well.

Rated 4 out of 5 stars

good experience

Had some difficulty getting through to book an appointment but once that was done it was a very positive experience. Neil was very helpful and offered advice and reassurance about our documents. He was knowledgeable and friendly. Would recommend

March 27, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Sorry to hear it was difficult getting through, we are extremely busy but rest assured we will always get back to back to you. Should you have any questions going forward, just call, leave a message or email - we will get to you asap. Thanks again.

Rated 5 out of 5 stars

Excellent Service!

Just had Ms Daniela Jaconelli the estate planner visit our house to advise us about making a will? She was so friendly and very knowledgeable about the pros and cons of making a will.
By the time she was leaving we were more than happy with what we had completed and had a better understanding of what was needed to complete our wills securely. The cost was very reasonable and very competitive so win win!

March 25, 2026
Unprompted review
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Reply from ILAWSSCOTLAND

Glad there was "No Drama" as we always strive to ensure. We are here to make everything as simple and straightforward as we possibly can for every client.

Rated 5 out of 5 stars

Contacted them with view to write new…

Contacted them with view to write new will and power of attorney,as changes had happened since wrote previous will,Daniela visited us,very proffessional in her manner,,and actually through her,we found out that the previous property trust which we purchased was not actually valid,as they had not submitted to change the title deeds,,,which was angry about,,but wouldnt have known if Daniela had not enquired about this,Happy have things now in place and sorted for when we both pass,to save a lot of grief with the legal jargon for daughter and son.

March 23, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Daniela is always very thorough in dealing with a client's estate. Sorry to hear that a previous firm had not completed your titles work (unfortunately not the first time we have come across this) but rest assured we will deal with it all and have everything working correctly for you.

Rated 5 out of 5 stars

WILLS,POWER OF ATTORNEY AND PROPERTY PROTECTION ADVISE.

We recently used this service for arranging Power of Attorney, Will writing and Property protection. I couldn't be more pleased with the experience from start to finish. Everything was handled with professionalism, clarity and care by Neil and we felt fully supported in the decisions made for our future and for our family. All questions were answered and any doubts we had were answered promptly. I would highly recommend this service to anyone. Three words to explain how we feel, Peace of mind!

March 24, 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"Peace of mind" is the best feeling when you deal with these issues. Many client's have mentioned this to us throughout the years. And hopefully "No Drama" to make it all happen. Thank you for your review.

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