Stayed in a flat for 7.5 months paying the monthly rate no problem. It's only when I leave that they tell me about my over-consumption and hit me with a whopping bill. I complained and asked why t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I read their blogs, they was fantastic and the initiative they are taking for Green Energy is fantastic. I admire their work and very impressed with the purpose of this company.
EDF kept increasing my bill, from 30 euros a month 4 years ago, to now 80 euros, so switched to Ilek, now 56 euros a month !!!
Un petit geste, une grande satisfaction.
Company details
About ilek
Written by the company
🌱⚡️ Fournisseur d’énergie verte, proche et positive.
Retrouvez notre électricité verte et le gaz vert français, en circuit court !
Besoin de plus d’information ?
👉 Notre service client 100% français est disponible par mail, message privé ou téléphone au 05 64 88 00 38 (prix d'un appel local). Ils vous accompagnent du lundi au vendredi de 9 h à 19h.Contact info
31000, Toulouse, France
- 05 64 88 00 38
- bonjour@ilek.fr
- ilek.fr
4.5
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the price is good.
November 3, 2025
Stayed in a flat for 7.5 months paying…
Stayed in a flat for 7.5 months paying the monthly rate no problem. It's only when I leave that they tell me about my over-consumption and hit me with a whopping bill. I complained and asked why they didn't warn me sooner... they had over half a year to do so, they shrugged and said I should have been monitoring my own consumption.
I believe this is not correct and if I was over-consuming I should have been warned. This is what I would expect from a tech savvy, customer orientated utilities-challenger.
When you don't have sufficient funds to cover an upcoming direct debit, your bank warns you ahead of time. Same thing with the phone company if you are reaching your monthly data limit.
October 30, 2025
Unprompted review
Reply from ilek
Hello Sam,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration regarding your final bill. We fully understand how unpleasant an unexpected amount can be.
At ilek, monthly payments are based on an initial consumption estimate, and the final bill reflects the actual energy used during the contract period. Consumption tracking is available at all times in the customer area, and we encourage our customers to monitor their usage so they can adjust their monthly payments if needed.
That said, we understand your disappointment about not being alerted earlier, and we’re sorry that your experience did not meet your expectations. After reviewing your case, we applied a commercial gesture on your final bill to acknowledge this.
If you have any further questions or need assistance, we remain available and happy to help.
ilek Team
EDF kept increasing my bill
EDF kept increasing my bill, from 30 euros a month 4 years ago, to now 80 euros, so switched to Ilek, now 56 euros a month !!!
August 29, 2024
I read their blogs
I read their blogs, they was fantastic and the initiative they are taking for Green Energy is fantastic. I admire their work and very impressed with the purpose of this company.
August 8, 2023
Unprompted review
Tres bon service
May 15, 2023
Unprompted review
Bon service .
April 23, 2023
Simple efficace et parfait
March 15, 2023
Très bon service client.
January 31, 2023
ecological and affordable
August 11, 2022
Excellent service et personnel adorable…
Excellent service et personnel adorable et disponible
May 26, 2022
Excellent contact et prise en charge…
Excellent contact et prise en charge efficace de ma souscription, parfaitement conforme à mes attentes.
May 5, 2022
Excellent
Excellent. Good modern , by far the most best in France....green alternative.
Prompt client service.
March 31, 2022
Le support est excellent !
March 31, 2022
Cannot fault the service provided
February 3, 2022
Contribuer à développer l'EnR local
Contant de contribuer à développer un engagement à consommer local, responsable et vraiment vert ! A quand le label Ademe VertVolt, engagé ou très engagé ?
Merci ilek !
November 20, 2021
très bon services
November 11, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.