ilMarchesato Reviews 1,193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the outstanding craftsmanship and high-quality materials. Many people highlight the unique and eye-catching designs, often receiving compliments and inquiries about their purchases. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in perfect condition. Reviewers also appreciate the excellent service, including personalized touches like monograms and prompt resolution of issues. However, some customers expressed dissatisfaction with the price, particularly due to unexpected additional costs such as customs charges and tariffs upon delivery. A few people also reported receiving damaged products or incorrect items, though some noted that the company promptly resolved these issues. There were also isolated comments about certain parts of products feeling less luxurious than expected, such as plastic components on an expensive item.

What people talk about most

Product

People report positive experiences with product. Many customers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the exquisite design, craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and excellent... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more

Rated 5 out of 5 stars

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more

Rated 5 out of 5 stars

What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more

Rated 5 out of 5 stars

I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more


Company details

  1. Notions Store
  2. Handicraft

About ilMarchesato

Written by the company

Il Marchesato

Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.

Il Marchesato

The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.

Il Marchesato

Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.













Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Gorgeous umbrellas

Gorgeous umbrellas, excellent communication by the merchant answering my questions and always daily updates during the shipping process. Thank you!

November 13, 2025
Rated 3 out of 5 stars

I like the idea of ‘handmade’ and the…

I like the idea of ‘handmade’ and the personalizing touches that you can choose. Even though for the amount of money I expected a little better quality.
Like it would be a little more ‘firm’. Never the less I’m happy with it.

November 13, 2025
ilMarchesato logo

Reply from ilMarchesato

Thank you very much for taking the time to share your feedback.

We would like to reassure you that the item you purchased is extremely durable. It features a fully steel mechanism and a double-layer canopy, making it one of the most robust umbrellas we produce and one of the most resistant we know in terms of structure and materials.

You can therefore feel completely confident using the umbrella without any concern. With time and regular use, you will be able to fully appreciate its solidity, balance, and overall performance. We are confident that, as you continue to use it, you will clearly experience the exceptional quality of the product.

We truly appreciate your comments and hope that, after some time, the umbrella will exceed your expectations. Should you need anything or have any questions, we remain at your complete disposal.
ilMarchesato

Rated 1 out of 5 stars

I received the wrong product with the…

I received the wrong product with the correct engraving. This was so disappointing. I had a special occasion and ordered a walking stick but they sent me a shoe horn . I was really looking forward to receiving this order and was excited it only took eight days to arrive . However it isn’t what I ordered . Fingers crossed this company’s customer service department will cooperate with a return and make things right with a proper replacement or refund. I will follow up after I reach out then on how that goes . I received my package today just in time for a special event, but totally wrong product . Such a disappointment!

December 12, 2025
Unprompted review
ilMarchesato logo

Reply from ilMarchesato

Good morning,

We would like to clarify that we have already been in direct contact with you regarding this matter and have carefully reviewed our email correspondence together.

We sincerely apologize once again for the mistake. Unfortunately, during this extremely busy period, with a very high volume of shipments, human errors can occasionally occur, and we are truly sorry that this happened with your order.

We are already proceeding with the replacement of the correct item you originally ordered, and our team is doing its utmost to complete the exchange as quickly as possible.

Please be assured that we are fully committed to resolving this situation promptly and professionally. We are confident that we will manage this replacement smoothly and that, once completed, you will be satisfied with the outcome.

Thank you for your patience and understanding.

il Marchesato

Rated 5 out of 5 stars

Great service and beautiful umbrella.

With the first delivery, the umbrella arrived damaged and broken. And after contacting the company, they arranged for the damaged umbrella to be picked up at no cost for me. Quickly after they received it, they shipped a new umbrella and that arrived soon after without issues. So, I’m happy with their service and my wife likes the umbrella.

November 7, 2025
Rated 5 out of 5 stars

Perfection

This divine walking stick was delivered to me in Australia within the week! Absolutely delightful product. Very classy. Thank you

October 31, 2025
Rated 2 out of 5 stars

Got a bill from FedEx

Honestly, the product was good. But when I got a bill from FedEx to pay for shipping, I was shocked. I assumed shipping charges were included and paid prior like most other places. Please advise

October 24, 2025
ilMarchesato logo

Reply from ilMarchesato

Dear Joe,

Thank you for your review.

We are pleased that you appreciated the quality of the product.
Regarding the amount billed by FedEx, we would like to clarify that shipping was fully paid by our company. The charge you received was not for transport, but for U.S. customs duties and taxes, recently updated by the American authorities for imported goods.

As indicated on our website under Delivery Rates, and again at checkout, international orders may be subject to customs charges depending on the destination country. These fees are determined exclusively by U.S. Customs and are outside our control. FedEx acts only as an intermediary to collect these government-imposed duties.

We understand the inconvenience; however, these charges do not originate from us.
We sincerely hope for your understanding and remain at your disposal for any further assistance.

Kind regards,
ilMarchesato

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