I really like using Koop! It makes clearing out my closet super easy—just pack everything up, stick on the prepaid label, and send it off. Way less hassle than consignment stores where you drag... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First time user. So far I have only bought from Koop and I plan to use the clear out bags to sell some items I have listed on poshmark, that aren’t selling. My order came quickly and the items were a... See more
Definitely better than trying to sell on Kijiji or Marketplace, or hope that a for-profit secondhand store isn't going to overcharge customers, pocket ridiculous profit or throw clothes in a landfill/... See more
So far the experience has been great overall. The communication has been quick from the company. I removed one star only because I sent out my parcel end of December and the items were listed and live... See more
Company details
Written by the company
Clean your closet. Make money! Sell your used items on Koop ⤵ www.ilovekoop.com
Contact info
4.0
Great
120 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great items received quickly
Positive experience with my last buy. Bought on Saturday and received Tuesday. Great items at a great price.
November 7, 2023
Unprompted review
Koop is great!
So far, so good! I am all about sustainability these days, and so happy to have an online reseller available to us Canadians. As a first-time seller, I had some questions going in (ie my closet clean out bag took ages to arrive. I was later told that there’s a limit). Customer service has been great at answering my questions, and I’m now familiar with the platform’s dashboard. I’ve managed to sell many of my items, which I’m happy about as they’re decent pieces deserving of being worn. I’m getting ready to order my second closet-clean out bag, so yes, I’m happy with Koop!
November 3, 2023
Unprompted review
Reply from ilovekoop.com
Hi Rebecca, Thanks so much for your great review! We hope you'll continue to have luck with your items, and make some more sales with us in the future :)
The best online store I don’t want to share!
I have purchased several large orders multiple times and each item received is immaculate. Some are still NWT. Fresh! On trend, and always exactly what I’m looking for at a fraction of the price.
September 22, 2023
Unprompted review
Reply from ilovekoop.com
Thanks a lot for you kind words Tara :)
Easy to do, but takes a long time to sell!
I have sent a box of clothes to sell on Koop last year. As of today, my clothes have not been all sold yet. So if you are waiting for that money, ils not a great platform for you. If you want a website that will take care of everything for you, and have nothing to do, it's a good platform. It is not a great way to make money with your used clothes because it takes a very long time to sell, but ils way easier than to sell them yourself on Vinted or Marketplace. Koop answer is quite funny to me, them saying that my clothes are taking a long time to sell because They are not new...I thought this was a website for used clothes, wasn't it?
September 4, 2023
Unprompted review
Reply from ilovekoop.com
Hi Sophie Roy, thanks for the feedback! Items indeed usually sells within 30 days of their listing, but there might be some sales after this delay, depending on the brands, conditions, etc. Upon checking on your account, it seems that the items that were received were of quality/condition below average, which can usually explain why you did not see a lot of sales in the platform. We usually recommend to only send us items in almost new condition, which constitutes the vast majority of the items that we are listing. If the quality is below this standard, it is possible that we may still accept the item, but the chances of it being sold gets lower based on this lower than average condition. The website is indeed for used clothes, but if items seem too worn off, which makes them unappealing for potential customers, it will unlikely result in a sale. We wish you the best of luck in selling your items, and we thank you for doing this effort for the environment!
Very happy
Item was as described. Shipped quick and a arrived in a good amount of time
May 24, 2023
Unprompted review
I love my skirt
May 14, 2023
Unprompted review
Satisfied customer
I have ordered myself clothes, and a few cleanout kits for cleaning out my wardrobe. Great experience!
March 26, 2023
Unprompted review
So easy!
I ordered a clean out kit and was surprised how much I could fit in the bag! It took longer than expected to get my items listed, but once they were one sold almost immediately! A few more have sold since. Glad that some of my old favourites are going to get a new life and it was so easy for me! Highly recommend.
March 4, 2023
Unprompted review
Love the pieces I ordered
Love the pieces I ordered. They were in great condition and very reasonably priced. Will definitely order again!
February 7, 2023
Unprompted review
Reply from ilovekoop.com
Hi Cassie, we're very happy that your liked your items! Have a great day :)
Ordered 5 items
Ordered 5 items, all of them almost brand New very happy about this purchase
February 4, 2023
Unprompted review
Wow great experience
Wow great experience! Way better than i thought it would be!
February 4, 2023
Unprompted review
Sent a full box or clothes and made…
Sent a full box or clothes and made about $100 so far. Very happy about the whole concept
January 26, 2023
Unprompted review
Reply from ilovekoop.com
Hi Nancy, thanks for your review! Have a great day :)
Really good experience
Really good experience. Love the peaces I'd purchase. Good place to buy great stuff at a good price. Recommend it !
January 12, 2023
Unprompted review
Great experience as a seller
Great customer service. Very responsive to emails. Happy to have sold a number of items over a year's time!
January 24, 2023
Unprompted review
Reply from ilovekoop.com
Hi Karen, thanks so much for the kind word, we're glad you like your experience with us as a seller!
Unprofessional
RESPONDING TO KOOP REPLY
Interesting that you would focus on the fact that I use a VPN which many people do. I am definitely a customer and my clothing was sent with my wife's who has also left you a terrible review that you earned. Why not just run a legitimate business instead of trying to keep track of all your lies.
I would not deal with this company. They told me they have over 15 customer service agents all over the world and that they have a big warehouse that receives "thousands of boxes per week". I googled the address where the boxes go and it is a personal residence. They are very unprofessional and I recommend staying away from this company.
January 5, 2023
Unprompted review
Reply from ilovekoop.com
Hi Brent! Thanks for your feedback :) It seems we don't have any buyer or seller account under your name. We're also seeing that your review comes from outside of North America, and has the same IP address from a reviewer that was flagged multiple times by TrustPilot. If you think this is a mistake, please reach out to hello@ilovekoop.com with your full name, order number and/or email address and a valid canadian phone number, so that we can confirm your identity. Although it does raise some concerns, we'll still be happy to solve this with you once we receive your contact information! Have a great day :) - The Koop Team
Great communication
Great communication, quick to reply to emails. Great customer service
December 30, 2022
Unprompted review
Reply from ilovekoop.com
Hi Natalie, thanks for much for the great feedback! Glad you are enjoying our services :)
Absolutely love this company their…
Absolutely love this company their stuff is great and the suprise bags are amazing
December 25, 2022
Unprompted review
Reply from ilovekoop.com
Hi Danielle, thanks for much for the kind review! We wish you a very nice day :)
I've had a great experience as a buyer…
I've had a great experience as a buyer from Koop. Everything I've purchased has been in great condition and shipped very promptly.
December 1, 2022
Unprompted review
Reply from ilovekoop.com
Hi Sarah, thanks for much for the kind review!
Amazing service
Amazing service, first time i tried i received my order à lot faster than i was expected, and my clothes were exactly as i wanted them, ill buy again for sure
November 28, 2022
Unprompted review
Reply from ilovekoop.com
Hi Patrice, thanks for much for the kind review!
First time buyer
First time buyer, purchased a couple of pair of jeans, was VERY surprised by the quality, usually secondhand items are very meh. Would recommend to anyone
November 18, 2022
Unprompted review
Reply from ilovekoop.com
Hi M.! Thanks so much for your review :) Have a great day!
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