had my 4d scan there today and was absolutely amazing! would recommend to anybody who is expecting.the scan felt so special and not rushed whatsoever plus we got amazing 4d pictures it was so clean an... See more
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I’m undergoing IVF abroad and need two baseline scan before my transfer next month. I had my baseline scan at the Romford branch today. The appointment was really easy to book online and easy to res... See more
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Very accommodating and honest. We didnt get great 4d scans so they were able to reschedule us for another one on our preferred date and time
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This is my first ever pregnancy, me and my partner was greeted by an amazing receptionist who went through the whole process with me and told me exactly what to do. Not long after that the lovely sono... See more
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Company details
Written by the company
Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.
Experience Imaginatal's Exceptional Care
Written by the company
- Free Rescan Policy for Early Scans
- Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
- Accurate Gender Scans Guaranteed
- Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
- Comprehensive Health Screenings
- Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
- Friendly and Welcoming Environment
- Join our happy customers. Experience our award-winning care and welcoming staff today!
Our Rescan Policy
Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"
Contact info
7 Market Place, RM1 3AB, Romford, United Kingdom
- 8006404299
Book Your Health Scan Today
4.7
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I had to push for the results
I had to push for the results. We had 2 blood test in two different days and the results of the second day were published before the ones of the first day!
May 6, 2026
Reply from Imaginatal - Romford
Hi,
Thank you for sharing your feedback. We’re sorry the communication around your blood results was not as smooth or timely as it should have been. We completely understand how frustrating and confusing it must have felt to receive them out of order, especially when you were waiting for important information.
We’ll be reviewing this with the team to understand what happened and help prevent this happening again. Please do contact us directly so we can look into your appointment details properly and make sure everything has been resolved for you.
Best wishes,
Imaginatal Team
Emmanuela made my experience one to…
Emmanuela made my experience one to remember, she was so patient and kind with all the questions I was asking didn’t rush my appointment and made it so special for me .
Thank you so much for this experience especially after 2 miscarriages she had made my experience one to remember
May 9, 2026
Reply from Imaginatal - Romford
Hello,
Thank you so much for sharing such a heartfelt review. We’re truly touched to hear that Emmanuela helped make your visit feel so special and memorable, especially after everything you’ve been through. Her patience, kindness and care clearly meant a great deal, and we’ll be sure to pass your lovely words on to her.
Best wishes,
Imaginatal Team
Very accommodating and honest
Very accommodating and honest. We didnt get great 4d scans so they were able to reschedule us for another one on our preferred date and time
April 26, 2026
Reply from Imaginatal - Romford
Hi,
Thank you for sharing your experience with us! We’re so pleased our team could help arrange another appointment at a time that suited you. Baby scans can sometimes depend on little one’s position, so we’re glad we could make sure you had another opportunity to enjoy your 4D experience.
Best wishes,
Imaginatal Team
amazing 4d scan
had my 4d scan there today and was absolutely amazing! would recommend to anybody who is expecting.the scan felt so special and not rushed whatsoever plus we got amazing 4d pictures it was so clean and calm in there too definitely would visit again
April 10, 2026
Reply from Imaginatal - Romford
Hi,
Thank you so much for your lovely review. We’re thrilled to hear your 4D scan felt so special and unhurried, and that you enjoyed such a calm and comfortable visit with us. It’s wonderful to know you were pleased with the pictures too. Your recommendation means a lot, and we’d be delighted to welcome you again.
Best wishes,
Imaginatal Team
Reply from Imaginatal - Romford
Hi
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience throughout and felt the service offered great value as well. Your kind words mean a lot to the team.
Best wishes,
Imaginatal Team
Amazing from start to finish and put my…
Amazing from start to finish and put my mind at rest and was really patient and friendly towards my daughter whose 4.
March 29, 2026
Reply from Imaginatal - Romford
Hi
Thank you so much for your lovely feedback. We’re delighted to hear your visit was such a positive one from beginning to end and that you left feeling reassured. It’s especially lovely to know our team made your daughter feel comfortable and included too.
Best wishes,
Imaginatal Team
Reply from Imaginatal - Romford
Hello,
Thank you for your lovely feedback. We’re so pleased to hear that you felt supported and in safe hands throughout your visit. It means a lot to know our team could give you peace of mind while also making everything smooth and efficient.
Best wishes,
Imaginatal Team
The team were receptive and…
The team were receptive and accommodating. Well equipped place
March 7, 2026
Reply from Imaginatal - Romford
Hi,
Thank you for your lovely feedback. We’re so pleased to hear that you felt well looked after and that your visit was a positive one. Creating a welcoming experience in a comfortable, well-prepared setting is very important to us, so your kind words mean a lot.
Best wishes,
Imaginatal Team
They did a great job job and we loved…
They did a great job job and we loved every bit of it
February 24, 2026
Reply from Imaginatal - Romford
Hi ,
Thank you for your kind review, we’re so pleased to hear you enjoyed the whole experience. Knowing you loved every moment really means a lot to the team, and we’re grateful you chose to visit us.
Best wishes,
Imaginatal Team
The best possible choice
The service was amazing, the doctor was so kind, and I was able to see my baby clearly.
The price was very affordable, and I also received a video, five photos, a fridge magnet, and a keyring — plus, as a surprise, a gift from the clinic.
As a mother, I felt very welcomed and well cared for. Thank you to everyone involved.
If you want it a bit more emotional or more formal, I can tweak the tone for you 💛
February 12, 2026
Reply from Imaginatal - Romford
Hi ,
Thank you so much for sharing this lovely review. We’re genuinely delighted that you felt welcomed, supported, and looked after throughout your visit — that means everything to us.
Being able to see your baby clearly is such a special moment, and we’re so pleased we could help make it memorable with the video and keepsakes (and a little extra surprise from the clinic too!). We also work hard to keep our scans accessible without compromising on care, so it’s great to hear you felt it was good value.
Wishing you a smooth and happy journey ahead, and thank you again for trusting us with such an important moment.
Best wishes,
Imaginatal Team
Everything was nice!
January 28, 2026
Reply from Imaginatal - Romford
Hi
Thank you so much for the 5-star rating! We’re really pleased to hear you had a lovely, smooth visit with us
Best wishes,
Imaginatal Team
Excellent experience to find out the…
Excellent experience to find out the gender of our baby
January 16, 2026
Reply from Imaginatal - Romford
Hello,
Thank you for sharing your lovely feedback — we’re so pleased we could be part of such a special milestone and help you find out your baby’s gender. Wishing you an exciting rest of your pregnancy, and we’d love to welcome you back again anytime.
Best wishes,
Imaginatal Team
The word of toys and quiet…
I love this place from entrance because I was feeling like in another words of toys and quiet.I love the lady from reception and also the lady who offer me a gender reveal and I m not gona forget ever! Thank you for that guys!I strong
Recommend! ❤️❤️❤️❤️
January 22, 2026
Reply from Imaginatal - Romford
Hi,
Thank you for such a heartfelt review! We're so touched to hear how special your experience was from the very moment you walked in. It’s lovely to know our team made a lasting impression—especially during such an unforgettable moment like your gender reveal. Your kind words and recommendation mean the world to us! ❤️
Best wishes,
Imaginatal Team
Reply from Imaginatal - Romford
Hi,
Thank you for the lovely feedback! We’re really pleased you felt that positive energy during your visit — our team works hard to make every appointment feel friendly, calm, and reassuring. Hope to welcome you back again soon.
Best wishes,
Imaginatal Team
Reply from Imaginatal - Romford
Hi,
Thank you for taking the time to share this — we’re so pleased you enjoyed your visit.
Best wishes,
Imaginatal Team
The team were very relaxed
The team were very relaxed, informative and understanding
November 29, 2025
Reply from Imaginatal - Romford
Hi
Thank you for your lovely review. We’re really glad to hear that the team’s calm approach and clear explanations helped you feel supported throughout your visit. It’s wonderful to know you felt well cared for.
Best wishes,
Imaginatal Team
Reply from Imaginatal - Romford
Hi Michael,
Thank you so much for your lovely feedback — it means a great deal to us. We're delighted to hear that you found the service warm, knowledgeable, and genuinely caring. Knowing that you left with such a positive impression truly makes our day.
Best wishes,
Imaginatal Team
The scan itself was amazing and could…
The scan itself was amazing and could not fault the sonographer. Only downside is, we were verbally told that all photos and videos would be emailed over to us and we could choose one photo to be printed. As this was mentioned we didnt make no additional purchases, only to receive the email and realise no videos were involved. I emailed to ask whether these were missed by mistake, but was told that its because we didnt purchase them. I then called the say we didnt purchase as we were told they would be sent over, i then asked if i could make the purchase now only to be told unless we consent all videos and photos are deleted. Sadly we were really hopeful for these videos as it was the first heartbeat we heard, and had the communication been better we would have 100% purchased these before leaving the appointment.
November 21, 2025
Reply from Imaginatal - Romford
Hi,
Thank you for taking the time to share your feedback, we truly appreciate it. We’re very glad to hear that the scan itself and your experience with the sonographer were amazing, but we’re really sorry for the disappointment caused regarding the photos and videos.
We understand how important those moments are, especially when hearing the heartbeat for the first time, and we’re sorry that the communication around purchasing media wasn’t clear during your visit. We never want anyone to leave feeling let down or confused.
Your comments will be passed on to the team so we can improve the way information about photo and video packages is explained, ensuring this doesn’t happen again for future visitors.
If there is anything further we can look into for you, please feel free to contact the clinic directly, we’d be more than happy to help in any way we can.
Many thanks,
Imaginatal Team
Supportive and positive place!
For my first scan they couldn't be anymore nice and supportive! Very positive and bubbly staff! Extremely helpful!
November 21, 2025
Reply from Imaginatal - Romford
Hi,
Thank you so much for your lovely review! We’re delighted to hear that your first scan felt so positive and supportive. Our team always aims to create a warm, bubbly, and reassuring environment, and it’s wonderful to know this came across during your visit.
Many thanks,
Imaginatal Team
Great experience 🫶
November 17, 2025
Reply from Imaginatal - Romford
Hi,
Thank you for your 5-star review! We’re so pleased you had a great experience with us.
Kind regards,
Imaginatal Team
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