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Imaginatal Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional kindness, professionalism, and ability to create a comfortable and reassuring atmosphere. The service provided is consistently described as outstanding, with many appreciating the detailed explanations and personalized care received during their appointments. The booking process is also highlighted as quick, straightforward, and easy to use, with many people able to secure same-day appointments. However, some customers also noted occasional issues with the product, specifically regarding the clarity of 4D scan images or the quality of printed keepsakes. A few other people also felt that communication during scans was sometimes lacking, leading to feelings of uncertainty or dissatisfaction with the information provided.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, with many praising the amazing and thorough care received,... See more

User experience

Consumers generally report a positive user experience, often describing it as amazing, beautiful, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with how our baby’s HD 4D scan went. The service provided by Imaginatal in Oxford was outstanding. Their staff was extremely friendly, they put us at ease and provided us with a... See more

Company replied

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I th... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

608 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely fabulous experience

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer took the time to explain to me what i was seeing on the screen and gave me the reaaaurance to know my baby was growing as they should, pointing out their little heart beating as was too early to hear (7weeks+1)

May 22, 2026
Rated 5 out of 5 stars

I was made really comfortable while…

I was made really comfortable while there for my reassurance scan. the room was really relaxing and the lady scanning me made me feel really at ease. Definitely recommend.

May 21, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re so pleased to hear that you felt comfortable and relaxed during your reassurance scan. It means a lot to know our team helped put you at ease and made the experience a positive one. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good staff very good service and…

Very good staff very good service and good communication

May 21, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re delighted to hear that our team, service, and communication all helped make your visit a positive one. We truly appreciate you sharing your experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It’s a nice experience and very good…

It’s a nice experience and very good staff

May 20, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind review! We’re really pleased to hear you had a lovely experience with us and that our team made such a positive impression. We truly appreciate your feedback.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service

Great service

May 19, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind words! We’re really pleased to hear you had a great experience with us, and we truly appreciate you taking the time to share it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Incredible experience and staff was…

Incredible experience and staff was just the best!!! Would absolutely recommend and will be coming back:)

May 13, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re delighted to hear that your visit was such a special one and that our team made you feel so well looked after. Your recommendation means a great deal to us, and we’d be very happy to welcome you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good

Very good place

May 11, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind review. We’re really pleased to hear you had a positive experience with us and appreciated the clinic.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The absolute best

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recommend booking your scan here. They make it so special 🤍

May 19, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your beautiful review. We’re delighted to hear that you felt so warmly welcomed and cared for during your visit. It means a lot to know our team made the experience feel special and took the time to guide you through everything with such care.

Your recommendation is truly appreciated, and we’d be so happy to welcome you back again.

Best wishes,
Imaginatal Team

Rated 2 out of 5 stars

I was given a call to say that my scan…

I was given a call to say that my scan at 5 was being moved to 6 due to maintenance happening on the machines. When I got there at quarter to 6 ,The sonographer was 30 minutes late and walked in at 6:20 . The website doesn’t say that images aren’t included as in every other scan facility they are included in the price. I’ve never seen so many different things on a price list that other places simply don’t charge for at all ? No mention of measurement , GA, where my placenta is etc . All chargeable . The sonographer was lovely but overall I won’t be back it was the most expensive I’ve been to. In the largest company that also provide scans you get images and a video sent to you , 2 images to keep etc for £60 it feels like a rip off .

May 11, 2026
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Reply from Imaginatal

Hi,

Thank you for taking the time to share your experience. We’re really sorry that your appointment did not run as smoothly as it should have, especially after your original time was changed and you were then kept waiting further on arrival. We completely understand how frustrating that must have felt.

We also appreciate your feedback around our pricing, packages and what is included. Clear information before booking is very important, and your comments will be shared with the relevant team so this can be reviewed carefully.

We’re pleased to hear that the sonographer was lovely, but we’re sorry the overall visit left you feeling disappointed. Please do contact us directly so we can look into your appointment properly and discuss your concerns in more detail.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service all round

Excellent service. Gave me a same day appointment, even getting the full report and images back to me that evening in time for an appointment with my health care provider the next morning. Very friendly staff all round and a very professional and extremely knowledgeable practitioner. Good value for money. All of which helped move my diagnosis on quickly and gave me substantial peace of mind. Thoroughly recommend.

May 14, 2026
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Reply from Imaginatal

Hi,

Thank you so much for such a thoughtful review. We’re really pleased we could arrange your appointment so quickly and get everything over to you in time for your healthcare appointment the next morning. It’s wonderful to hear that our team and practitioner helped provide clarity, reassurance, and support when you needed it most.

We truly appreciate your recommendation and kind words.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The environment was calm and relaxing…

The environment was calm and relaxing and the somgrapher was very thorough and professional.

May 10, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear that you found the clinic peaceful and comfortable, and that our sonographer made such a positive impression with their care and professionalism. It means a lot to know you felt well looked after during your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely friendly staff and such a…

Lovely friendly staff and such a welcoming environment felt at ease, the lady doing the scan explained everything in so much detail it was very reassuring, got to choose which photo id like to take home and recieved all photos via email before id got home would highly recommend imaginatal

May 15, 2026
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Reply from Imaginatal

Hi,

Thank you for your wonderful review! We’re so pleased to hear you felt comfortable and well cared for during your visit. It’s lovely to know the scan was explained clearly and that you were able to enjoy your photos so quickly afterwards. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Easy booking and availability

Booking was easy and available dates and times were close enough, clean space , professional staff

May 7, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind review! We’re so pleased to hear that booking was simple, with convenient appointment options available. It’s also lovely to know you found the clinic clean and our team professional throughout your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had my ultrasound done at…

I had my ultrasound done at Imaginatal-Bristol yesterday. Kudos to the staff that did the procedure who’s patient, knowledgeable and explaining to me what she saw in the scan. Thank you.

May 13, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear that your ultrasound at our Bristol clinic was such a positive experience. It’s wonderful to know our team member took the time to explain everything clearly and made you feel well looked after.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very nice welcome and excellent…

Very nice welcome and excellent sonographer who was very reassuring.

May 12, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind review! We’re so pleased to hear you felt warmly welcomed and reassured during your visit. It’s lovely to know our sonographer helped make the experience a positive and calming one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Exzellent

Exzellent:)

May 13, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear you had an excellent experience with us.

Best wishes,
Imaginatal Team

Rated 3 out of 5 stars

I had to push for the results

I had to push for the results. We had 2 blood test in two different days and the results of the second day were published before the ones of the first day!

May 6, 2026
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Reply from Imaginatal

Hi,

Thank you for sharing your feedback. We’re sorry the communication around your blood results was not as smooth or timely as it should have been. We completely understand how frustrating and confusing it must have felt to receive them out of order, especially when you were waiting for important information.

We’ll be reviewing this with the team to understand what happened and help prevent this happening again. Please do contact us directly so we can look into your appointment details properly and make sure everything has been resolved for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a wonderful place

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful.
The sonographer was unbelievably patient and willing to try every which way to get a proper view of my shy baby boy for my gender reveal. She really didn't want to give up until we had the shot, she was so soothing and professional, talked through every image and made sure me and my partner knew fully what we were looking at! I cannot recommend this place enough, I ended up travelling an hour to get here and I would definitely do it again for this service!!

May 11, 2026
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Reply from Imaginatal

Hi,

Thank you so much for such a heartfelt review! We’re absolutely delighted that you felt calm and comfortable from the moment you arrived, and that our team made you feel so welcome.

It sounds like your little boy wanted to keep everyone guessing, so we’re thrilled our sonographer could take the time and care needed to make your gender reveal moment special. We’re so pleased you and your partner felt fully included and informed throughout the scan. Knowing you travelled an hour to visit us means so much, and we’d be honoured to welcome you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

amazing staff super friendly and lots…

amazing staff super friendly and lots of goodies if u do a gender scan

May 11, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re so happy to hear you enjoyed your visit and felt welcomed by our team. It’s wonderful to know the little extras with your gender scan helped make the experience even more special.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Thank you so much!

What a beautiful experience my husband, our three daughters, and I had at Imaginatal!
The lady who scanned me was absolutely amazing — so kind and thoughtful, and she truly made the experience extra special for all of us.
Thank you so, so much!

May 9, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your beautiful review! We’re so pleased to hear that your visit felt special for the whole family. It’s wonderful to know our sonographer made you feel so cared for and helped create such a memorable experience for you, your husband and your daughters.

Best wishes,
Imaginatal Team

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