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Imaginatal Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional kindness, professionalism, and ability to create a comfortable and reassuring atmosphere. The service provided is consistently described as outstanding, with many appreciating the detailed explanations and personalized care received during their appointments. The booking process is also highlighted as quick, straightforward, and easy to use, with many people able to secure same-day appointments. However, some customers also noted occasional issues with the product, specifically regarding the clarity of 4D scan images or the quality of printed keepsakes. A few other people also felt that communication during scans was sometimes lacking, leading to feelings of uncertainty or dissatisfaction with the information provided.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, with many praising the amazing and thorough care received,... See more

User experience

Consumers generally report a positive user experience, often describing it as amazing, beautiful, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with how our baby’s HD 4D scan went. The service provided by Imaginatal in Oxford was outstanding. Their staff was extremely friendly, they put us at ease and provided us with a... See more

Company replied

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I th... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

608 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic Clinic

I found Imaginatal via Google and decided to make an appointment based on the many 5 star reviews. I would recommend this clinic to anyone, booking the appointment online was extremely easy, the staff in the clinic were extremely friendly and knowledgeable and the overall process was a great experience. Would use again in the future if I need to.

May 9, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that you found us through Google and felt confident booking after reading about others’ experiences. It’s lovely to know the online booking was simple and that our team made your visit feel smooth, friendly and informative from start to finish. We truly appreciate your recommendation and would be very happy to welcome you back in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Emmanuela made my experience one to…

Emmanuela made my experience one to remember, she was so patient and kind with all the questions I was asking didn’t rush my appointment and made it so special for me .

Thank you so much for this experience especially after 2 miscarriages she had made my experience one to remember

May 9, 2026
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Reply from Imaginatal

Hello,

Thank you so much for sharing such a heartfelt review. We’re truly touched to hear that Emmanuela helped make your visit feel so special and memorable, especially after everything you’ve been through. Her patience, kindness and care clearly meant a great deal, and we’ll be sure to pass your lovely words on to her.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely staff and i felt very…

Lovely staff and i felt very comfortable and had very quick results

May 9, 2026
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Reply from Imaginatal

Hello,

Thank you for your lovely review! We’re so pleased to hear that our team helped you feel at ease and that you received your results promptly. It means a lot to know you felt comfortable throughout your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, they ladies were all so kind and caring!

May 1, 2026
Imaginatal logo

Reply from Imaginatal

Hi,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive visit and felt so well cared for by our team. Your kind words mean a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very helpful and happy ladies!

Very helpful and happy ladies!

May 6, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear our team brought such a positive and supportive energy to your visit. It was a pleasure to have you with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience! The sonographer was so lovely and reassuring. The staff was so welcoming and friendly. Spent time getting a lovely clear picture of our baby boy. Couldn’t recommend enough would definitely be back! X

May 6, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your beautiful review! We’re so pleased to hear that you felt cared for and comfortable throughout your visit. It’s wonderful that our team could help make such a special moment even more memorable for you, and we’d be delighted to welcome you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional and very respectful…

Professional and very respectful people. Thanks for the congrat gift.

April 28, 2026
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Reply from Imaginatal

Hi

Thank you so much for your kind words! We’re delighted to hear you felt looked after by our team and appreciated the little congratulations gift. It means a lot to us to be part of such a special moment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly Recommend

The service was great. I had the option to choose a date and time that suited me. I was greeted by a friendly receptionist. Joseph, the sonographer, performed a thorough scan and explained everything to me in the process. He made me feel at ease throughout the scan. I received a detailed report with scans within a few hours.

May 4, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that booking was convenient, you received a warm welcome, and Joseph helped you feel comfortable throughout your appointment. It’s lovely to know you felt well informed during your scan and received your report so promptly.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service and calming atmosphere

Great service and calming atmosphere

May 3, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re delighted to hear that you felt well looked after and enjoyed the peaceful feel of the clinic. Creating a reassuring space for every visit is so important to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great for peace of mind and thorough

I was very relaxed and treated with dignity. They did a thorough scan and were amazing with explaining everything. I went after being referred for an emergency ultrasound which the NHS said would take 8 weeks! I had been in the hospital prior for suspected appendicitis. I was very worried about the pain in my side so decided to go ( definitely worth it and such a good price. I can't remember my clinicians name but she was from the Philippines and very informative and kind.

April 27, 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a thoughtful review. We’re really pleased to hear that you felt relaxed, respected, and fully informed throughout your appointment, especially at a time when you were understandably worried.

It’s wonderful to know our clinician was able to offer you kind, clear, and thorough care when you needed reassurance. Your feedback means a great deal to the whole team, and we’re glad we could support you so promptly.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

my experience was amazing when I…

my experience was amazing when I visited imaginatal,made me feel very comfortable and assured me and explained everything to me I would definitely go there again

April 24, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re delighted to hear that your visit left you feeling comfortable, reassured, and well informed throughout. It means a lot to know our team helped make your experience such a positive one, and we’d be very happy to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent Filipino lady sonographer

I had a really positive experience at this ultrasound clinic. The team is consistently supportive and goes out of their way to help you feel at ease throughout your visit. This was my second appointment with the Filipino lady sonographer, and once again she was excellent—very knowledgeable and thorough, always taking the time to walk me through everything and answer any questions I had.
The entire staff is kind, professional, and welcoming, which makes a big difference during what can sometimes be a stressful experience. They create a comfortable and reassuring environment from start to finish. I truly appreciate the level of care and attention provided here and would highly recommend this clinic to others.

April 29, 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a thoughtful review. We’re delighted to hear that both of your visits have felt supportive, reassuring, and well cared for. It means a lot to know our sonographer took the time to guide you through everything clearly and make you feel comfortable throughout your appointment.

We’re also so pleased that the wider team helped create a welcoming and calm experience for you. Your recommendation is truly appreciated, and we’d be very happy to welcome you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

“I had an early pregnancy scan at…

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a calm, welcoming atmosphere.
The sonographer was professional but also very compassionate, which made a big difference as I was feeling nervous. They talked me through what they could see step by step and answered all my questions. I didn’t feel rushed at all.Overall, a very positive experience and I’d happily return if needed. The front desk staff Silvi deserves a special mention—very polite, friendly, and made check-in quick and easy. The scan itself was handled professionally and everything was explained clearly

April 29, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your wonderful review. We’re so pleased to hear that your early pregnancy scan felt calm, supportive, and reassuring from start to finish. It’s lovely to know the booking process was smooth and that our sonographer helped ease your nerves by explaining everything clearly and giving you plenty of time.

We’ll be sure to pass your kind words on to Silvi too, she’ll be delighted to know she made your visit even more welcoming. We’d be very happy to see you again whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Kind and knowledgable staff

Kind staff. Lovely experience. Would recommend.

April 20, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful feedback! We’re really pleased to hear your visit felt welcoming and enjoyable, and we truly appreciate you sharing your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience, made myself and my husband feel very comfortable

April 27, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review! We’re so pleased to hear that you and your husband felt comfortable and well looked after during your visit. It means so much to know you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very accommodating and honest

Very accommodating and honest. We didnt get great 4d scans so they were able to reschedule us for another one on our preferred date and time

April 26, 2026
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Reply from Imaginatal

Hi,

Thank you for sharing your experience with us! We’re so pleased our team could help arrange another appointment at a time that suited you. Baby scans can sometimes depend on little one’s position, so we’re glad we could make sure you had another opportunity to enjoy your 4D experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good service

Very good service, def recommend

April 19, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind feedback! We're so pleased to know your visit left such a positive impression. It means a lot that you'd encourage others to come to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Service is so good place is quiet…

Service is so good place is quiet comfortable.

April 25, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind feedback. We’re really pleased to hear you had a good experience with us and felt comfortable during your visit. Creating a calm and welcoming space is very important to our team, so your words mean a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Seamless Visit

Very attentive and supportive staff, from reception to sonographers. Seamless visit. Very helpful explanations during the scan and prompt report following the appointment.

April 24, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback. We’re delighted to hear that your visit felt smooth and well supported from start to finish. It’s wonderful to know our team helped you feel informed during your scan and that your report was received promptly afterwards. We really appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I thought, so was advised to come back in 2 weeks. Lady conducting the scan explained everything to us, something we’ve not experienced on the nhs. Fantastic experience!

April 24, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for sharing your experience with our Cardiff clinic! We’re so pleased to hear that you felt reassured and supported from the moment you arrived. Early scans can bring a lot of emotions, so it’s wonderful to know our team took the time to explain things clearly and help you feel informed. We’re glad we could provide a positive and comforting experience for you.

Best wishes,
Imaginatal Team

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