I bought a journal and the image does not reflect the item which I received! I returned it to the address on the invoice the very day I got it as I was very disappointed. Initially there was no comm... See more
Company replied
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I bought a journal and the image does not reflect the item which I received! I returned it to the address on the invoice the very day I got it as I was very disappointed. Initially there was no comm... See more
Company replied
Excellent service. Received items very quickly. Well packaged and of the highest quality. Have bought from Leah before and definitely will again. Have now discovered Imagine DIY Facebook page and You... See more
Excellent customer service. Fast delivery. Product was great qualify & finished my wedding invites off perfectly. I have to say as well, when I received the package I was very impressed at the effort... See more
The handmade paper I bought was simply not of merchantable quality, torn edges and more like egg carton. The seller agreed to refund me if I sent it back. Trustingly I posted it back, but never rece... See more
Company replied
At Imagine DIY we specialise in wholesale DIY wedding stationery and invitations, card making and craft supplies.
Newgale House, SA62 6NP, Haverfordwest, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Top quality arrived sooner than expected. Excellent service.
Always happy when purchasing from ImagineDIY . Items are of quality and beautifully packaged- with prompt delivery!
Good service, delivered quickly despite RM strikes. Good quality ribbons, bought in bank holiday sale, so good price too.
Excellent customer service, good quality products a brilliant company.
I always get excellent service and products from Imagine DIY
Extremely helpful with any queries, fantastic products, speedy delivery and great customer service. Nothing is too much trouble... Highly recommended 5*
My experience with this company was great even with me ordering bit by bit might still have some bits to get ..THANK YOU VERY MUCH
Amazing company.
Always ready to help and make sure I get the right cards etc.
Thank you for all your help. I will be buying more soon.
I bought a rice cooker on Ebay from imaginediy. Yes, a rice cooker. It was faulty when unpacked. It turns out Jared's wife Leah was trading under the company name on ebay. The rice cooker had been bought as a house warming present so it was some time before the recipient opened the box and found it was faulty. By then the timescale to return through Ebay had expired. I spoke to Jared and he was extremely rude saying it was nothing to do with the company. I've checked since and Leah is an equal owner of the company. So if she's selling under the company name, they can't say it's nothing to do with Imagine DIY. Leah originally agreed a refund but has since gone quiet. I'm currently contemplating a small claims court claim. I'll win but can I be bothered with the faff for a £25 rice cooker. You are probably considering this company for their core business and not a rice cooker ( I think they've stopped trading on ebay now) but what is relevant is that they have been very unpleasant and unhelpful about the whole episode. I wouldn't want to do any kind of business with them. Extremely unprofessional

Reply from Imagine DIY
The pearl embellishments I wanted were out of stock so put myself on the list to be notified when they were back in. Email arrived and order placed on the Monday and the items were with me on the Tuesday. Fab items and service.
Customer service is always friendly and offer help and guidance when asked. I have used this company for several years and always receive excellent service and I would highly recommend.
Amazing company i would of been stuck without this place ,they have everything i need ,amazing service ,fast delivery
I initially ordered a sample from this company and recieved the item very quickly. The item was as described and looked even more beautiful in person. Once I received the sample, I decided it was what I wanted and purchased 99 more. The transaction was extremely smooth and everything came very quickly, I was impressed.. I did notice some small yellowish stains in some areas, but I'm assuming it may just be from laser cutting. Not a big deal and I don't think it'll affect my invites at all.
All in all perfect!

Reply from Imagine DIY
Excellent experience and packaged so beautifully and neat. Thanks guys!
Great for everything you need to make your own invitations/cards. Lovely range of products. Excellent service and a great shopping experience.
Brilliant products and most helpful service. Thank you so much.
Beautiful Stationary, loved them. I also enjoyed attaching the ribbon and decoration. I put a note stating I would like a different color ribbon and they sent it. They also sent matching pearl sticky things which went better with the blue. I got the cut out wedding invitations for a retirement party Beautiful!
Florentina Laser Cut Invitations Kit with silver decoration, and royal blue ribbon.
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