Imaginex Interiors Reviews 

157
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Very very bad company to buy from. I will not advice anybody to buy from this company because their services are bad. Poor customer service I bought a dinning table with 6 chairs from them in october... See more

Rated 1 out of 5 stars

Scamming dodgy company. They advertised a marble dining table with 6 chairs (£2,200), after months of chasing finally when the table arrived it’s not even marble, it’s cheap laminated marble effect g... See more

Rated 1 out of 5 stars

I ordered bedroom furniture in June 2022, it was showing as in stock at that time and del expected in July, a couple of weeks later I enquired about delivery, twice, eventually got answer saying out o... See more

Rated 5 out of 5 stars

Although I waited a long time for it to arrive (understandable after covid it’s been tough for many companies) I’m super happy with my furniture. I tried to buy it from Fenwicks in London but they wo... See more

Company details

  1. Furniture Store

Written by the company

Welcome to our Online Store. We offer the largest range of quality furniture products at low prices. We also offer FREE DELIVERY to most parts of the UK.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

157 reviews

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2.3

All reviews

(157)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star

excellent service, communication and product will definitely be using them again.

November 5, 2020
Imaginex Interiors logo

Reply from Imaginex Interiors

Hi John,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Rated 5 out of 5 stars

Great service

Easy delivery

November 5, 2020
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Reply from Imaginex Interiors

Hi Jacqueline,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Rated 5 out of 5 stars

Lion head chair is fantastic quality…lion head chair

Lion head chair is fantastic quality and was delivered in no time

November 5, 2020
Imaginex Interiors logo

Reply from Imaginex Interiors

Hi Connie,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Rated 1 out of 5 stars

Utter joke of a company DO NOT BUY…

Utter joke of a company DO NOT BUY waited an extra 14 days Ontop of the 20 days already waited as they ran out of stock. Then got a call no warning we are delivering today. Bloke said you have to help me ? So I then rearranged my whole day told him 3pm he agreed. 13:30 called me I’m at your house ? I said look we said 3pm but I’m 10 miles away ? He said not waiting. I said just wait I’ll be there he said no I’ll come back tomrow ? I said what time he said anytime. I said we had arranged a time today and he could have cared less. I said wait 15 mins I’ll be there he said NO just get your money back. What a joke of a company so RUDE avoid at all cost. Also Rang there office number they never pick up. Update they have just tried to get trust pilot to take down saying it was another company I was talking about but heres my order number : A shipment from order #3663 is on the way

October 26, 2020
Rated 1 out of 5 stars

Awful

I cannot begin to tell you how awful this company is. Not only were the items faulty and late, replacement parts took months to come and the dining table is falling apart. Promise after promise of delivery dates which came and went. Avoid like the plague. They also change the company name a lot so beware!

October 13, 2020
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Reply from Imaginex Interiors

Hi Jodie,

Please accept our apologies. I can see a new additional FOC chair was sent to yourself along with a partial discount on the item.

Thank you
Imaginex Furniture

Rated 5 out of 5 stars

5 Stars For Quality and Customer Service

Ordered a White marble dining set with 4 lion head knocker chairs. I was told 4 or 5 weeks for delivery which is understandable given current circumstances. When i called they were very quick to help and update me on my delivery. All issues were dealt with in the end and I am very happy with the dining set. Table looks fantastic in my new home. Will be back for more!

September 21, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered an item, lack of clarity with delivery

Ordered an item, paid in full, but no delivery date was quoted. I enquired about this and was told a month hence. 3 days later I received email to say they had sold out and I would have to pre-order this item (whatever that meant) and presumably wait again. This lack of clarity is not acceptable and I cancelled. Ordered the same item with another company and recieved it within 48 hours. Wouldn't go through this again.

September 17, 2020
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Reply from Imaginex Interiors

HI Colleen,

Please accept our apologies, We emailed you straight away as we recently generated to a new system which meant some items were showing as in stock, But were not. As soon as the order came through within 24 hours we emailed and advised, From that a full refund was processed straight away.

Apologies again

Imaginex Furniture

Rated 5 out of 5 stars

Really happy with my marble table its…

Really happy with my marble table its stunning, would definitely purchase off these again

July 14, 2020
Unprompted review
Imaginex Interiors logo

Reply from Imaginex Interiors

Hi Lindsey,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Rated 1 out of 5 stars

Scam and worst customer service

we ordered dinning set, advertised brand new but we received chairs of 3 different colours, and they are insisting light grey and grey are the same, then 3 of the chairs are all dirty, full of stain, obviously used one, we received them wrapped in black rubbish bags. They said they will replace. But every time the date they promised comes, they will give another date for 2 weeks. The worst thing is, they wont bother to contact you on whats happening, I need to chase them everytime. After 2 months, they said another 2 weeks. I said I had enough, I've been too patient and I wanted refund. They wont collect the items. Im going to take it further. Its disgusting what this company do to their customers. Scam! Avoid them!

March 12, 2020
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Reply from Imaginex Interiors

Hi,

Please could you provide some more information as we cannot locate your name or order any where. We have tried to press `Find Reviewer` However you have not responded. If you could please advise.

We are here to help.

Imaginex Furniture

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